Jul 28, 2022|

White Paper Released at CCFA Summit: How Business Thrives in On-Demand Retail


by Mengyang He

Report provides an overview of on-demand retail’s open platform model for the first time.

A comprehensive practice guide with a development path and successful cases, for retailers and brands who desire to grow in the China market.

Shenzhen, July 27, 2022 /PRNewswire/ — Dada Group (Nasdaq: DADA)’s JDDJ and JD.com’s Shop Now showed up at the “2022 China International Retail Innovation Summit”. On-demand retail, as the megatrend in the retail industry as well as a new growth driver for retailers and brands, was the major topic and arose heated discussions among business leaders today.

At the summit, Dada Group released the “White Paper On Open On-Demand Retail Platform Model” in collaboration with China Chain Store & Franchise Association (CCFA) and JD.com’s Consumption and Industry Development Research Institute. The White Paper offers a panoramic display of the open platform model of on-demand retail for the first time in the industry.

Seize the Digital Opportunity

Decision makers, digital business leaders, and technology providers of the industry joined the management teams of Dada Group and JD.com to give speeches at the summit to elaborate their insights and predictions on on-demand retail.

Dr. PEI Liang, President of China Chain Store & Franchise Association, demonstrated: “On-demand retail is an important part of omnichannel retail. Not only does it leverage online traffic, but also, through the integration of existing offline resources, it enables the cooperation between platforms and offline retailers to achieve a 1+1>2 effect. Offline stores serve as the terminal for order fulfillment and the terminal for product storage, and, when empowered by the on-demand retail model, their value can be maximized.”

Philip Jiaqi KUAI, Founder, Chairman of the Board of Directors, and Chief Executive Officer of Dada Group stated that from long-distance, and short distances to macro-distance, China’s e-commerce has leapfrogged to set one new milestone after another. For offline stores, on-demand retail has greatly broadened the scope of their businesses; for brand owners, on-demand retail has built a digital marketing and operating ecosystem that connects online and offline channels; for consumers, on-demand retail services represent significant improvements in timing, efficiency, and the shopping experience.

HE Huijian, Vice President of JD.com and Dada Group; Head of the Intra-City Business of JD.com believes that the core of retail is efficiency and experience. Emerged from both the supply side and the demand side, on-demand retail is expected to grow into a trillion-dollar market in 3 to 5 years. JDDJ and Shop Now will continue to open our capabilities to the industry to expand the model to various types of offline retailers and brands via digital upgrades, operation optimization, and efficiency improvement, to bring consumers and partners a faster, better and more economical shopping experience.

Summit attendant reads the White Paper

Development path and successful cases

It can be seen from the discussions that the retailers and brand owners have similarities in terms of demands and challenges when adopting on-demand retail, which can be further categorized into two models – self-operated and open platform.

The White Paper finds out that players under the open platform model, are stronger in terms of breadth of product categories offered, as well as technologies deployed to empower the offline retailer partners, and drive the digital transformation of the real economy.

The Report also discussed the development path under the open platform model and some successful cases. It was a valuable guide for merchants who strive to seize the new growth opportunity in the Chinese market. For retailers, what is important to them is omni-channel connection and fulfillment; for brands, their focus is on interaction with the users and marketing.

Based on the number and growth rate of participating stores, the White Paper took Supermarkets, Fashion Styles and Home Appliances, and Consumer Electronics as three major examples to analyze their development paths from striving to thriving.

  • The focuses for supermarkets are traffic, delivery capabilities, and data integration from multiple channels. The traffic largely determines the potential size of the business, the delivery capabilities are correlated with order fulfillment, and integrating data and adopting automated management is the key to improving efficiency.
  • As for Fashion Style and Home appliances, besides traffic, the level of digitalization greatly determines how well the retailers and brands manage their stores and inventories.
  • Turning to Consumer Electronics, the products are with a high price tag, a long life cycle, and a low level of transparency, so the consumers depend more on the shopping guide and after-sale service. Integrating marketing approaches and services on- and offline will better satisfy customers’ expectations and become the key brand differentiators in the industry.

As the pioneers and leaders in on-demand retail, JD.com and JDDJ cooperated with various well-known partners such as Walmart, Vivo, and Unilever, and accumulated experiences and insights from the past 8 years’ practices. As the key driver for offline retailers and brands’ omni-channel growth, the cooperation with JD.com and JDDJ in on-demand retail has been recognized by partners.

Xiaojing Christina ZHU, President and Chief Executive Officer of Walmart China, says: “China is one of the largest, fastest-growing and most competitive consumer markets in the world. We expect on-demand retail to remain hugely popular here in the foreseeable future because it enhances the shopping experience for customers and fits modern lifestyles. As a leading omni-channel retailer with a ‘Customer First’ mindset, Walmart China continues to innovate with our partners around digitalization and end-to-end efficiency. We look forward to offering more value and a seamless shopping experience so that our customers can save money and live better.”

“Thanks to on-demand retail, the penetration rate, and sales share in categories such as healthcare, maternal and infant, are continuing to grow,” weighs Katy CHEN, Managing Director of Kimberly-Clark China, “on-demand retail has become a channel that Kimberly-Clark attaches great importance to, we hope to further optimize and improve our performance through cooperation and innovation, to promote and lead the development of personal care and hygiene products in the on-demand retail market.”

Based on the successful cases, the White Paper provides a methodological sum-up dubbed “On-demand ACE”, suggesting a route to success in on-demand retail. ACE represents the ability, creativity, and experiences required for a merchant’s development in early, evolving, and breakthrough phases.

About Dada Group

Dada Group is a leading platform for local on-demand retail and delivery in China. It operates JDDJ, one of China’s largest local on-demand retail platforms for retailers and brand owners, and Dada Now, a leading local on-demand delivery platform open to merchants and individual senders across various industries and product categories. The company’s two platforms are inter-connected and mutually beneficial. The Dada Now platform enables an improved delivery experience for participants on the JDDJ platform through its readily accessible fulfillment solutions and strong on-demand delivery infrastructure. Meanwhile, the vast volume of on-demand delivery orders from the JDDJ platform increases order volume and density for the Dada Now platform. In June 2020, Dada Group began trading on the Nasdaq Global Market, under the ticker symbol “DADA”.

About China Chain Store & Franchise Association

China Chain Store & Franchise Association (CCFA) is the official representative of retailing & franchise industry in China. Currently, there are over 1200 enterprise members with over 460,000 outlets, including domestic & foreign-invested retailers, franchisers, suppliers, and relevant organizations. The total sale of CCFA retail members (franchise and food service not included) was 4.5 trillion CNY in 2020, accounting for 11.6% of the entire social consumables retail sales. CCFA functions include: participating in policy making and coordination, safeguarding the interests of industry and members, providing a series of professional training and industry information and data for members, and establishing platforms for exchange and cooperation.