Jan 17, 2024|
Celebrating the Year of the Dragon 2024, JD.com Kicks Off Its 12th Consecutive Chinese New Year Grand Promotion
JD.com is delighted to announce the launch of its 2024 Chinese New Year (CNY) Grand Promotion. Starting at 8 pm on January 17 and continuing until February 17, this year’s celebration marks the twelfth consecutive year that the company will provide continuous doorstep delivery service throughout the holiday across China.
The Grand Promotion will feature several exciting events, including the “10-billion-yuan Discount” Day, Free Shipping Day, Super Brand Alliance, and the Super Xiaonian (Minor New Year) Live Streaming Night, offering a unique blend of entertainment and exclusive deals.
Tech enthusiasts can look forward to special offers, such as an RMB 800 discount on the iPhone 15, along with free shipping, complimentary removal of old appliances, and a generous 180-day exchange policy. Fashion aficionados will be treated to a diverse selection of apparel and accessories from internationally recognized brands like Helena Rubinstein, DIOR, Bosideng, Hailan Home, Lao Feng Xiang Jewelry, Tissot, and Aimer, satisfying customers’ needs for new outfits, gifts, and travel essentials to celebrate the new year.
For Beijing residents, JD.com offers the convenience of ordering fresh groceries through the JD Grocery mini-program within the JD app. JD Grocery is an on-demand online grocery business that delivers to customers in as fast as 30 minutes. To ensure the freshness of the produce, JD Grocery has also introduced an “Everyday Fresh” channel where vegetables are sourced from the previous day and are only available for sale for a limited 16-hour window to ensure peak quality.
JD.com’s mega offline shopping destinations, JD MALL and JD E-Space, are set to revolutionize the shopping experience for consumers in eleven cities across China during the CNY. These innovative malls seamlessly integrate the online and offline worlds, offering customers an immersive and interactive shopping experience. Tens of thousands of physical shops on JD’s ShopNow platform will set up livestreaming rooms, allowing customers to interact with sellers in real-time and make informed purchasing decisions.
JD.com’s Europe-based omni-channel retail brand, ochama, is dedicated to providing overseas consumers with a seamless and enjoyable experience during the Chinese New Year. A wide range of new products from popular brands such as Apple, Mi, Estée Lauder, Kiehl’s, Godiva, Tefal, and more will be offered during the campaign. Ochama will also offer a selection of high-quality daily essentials at competitive prices among EU retailers through its recently launched “Everyday Low Price” (EDLP) channel, ensuring customers enjoy great value for their purchases. Additionally, ochama has partnered with the renowned snack brand, “Bestore,” to introduce an exclusive limited edition snack gift pack this Chinese New Year.
JD Global Sales recently expanded its services to meet the needs of Chinese consumers in five European countries: France, Germany, Italy, the Netherlands, and Spain. Customers in these countries now have the opportunity to directly purchase Chinese New Year goods from JD’s app at the same price as domestic customers. JD is also launching exciting promotions in Hong Kong and Macau, including “1-yuan Flash Sales” and “50% Discount for Branded Goods.” With the support of JD Logistics, retail products will be delivered directly to customers’ doorsteps as quickly as the next day, guaranteeing a fast and convenient shopping experience.
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
Dec 13, 2024|
JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch
On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.
The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.
Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.
To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.
Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.
“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.
(vivian.yang@jd.com)
Harbin’s Rising Popularity as a Winter Destination in China Sparks Surge in Travel and Retail Sales
