Jan 19, 2024|
JD.com Celebrates Retirement of Wuxi’s First Courier, Highlighting Commitment to Employee Welfare
On January 10th, JD Logistics celebrated the retirement of Mr. Jin Yicai, its first courier in Wuxi, Jiangsu province, who served with dedication until his retirement at 60. Yicai’s heartfelt retirement video, shared across social media, garnered widespread praise and attention.
“When I joined in 2009, my boss told me that within five years, I could buy an apartment. It seemed unbelievable. Over the years, with consistent raises and the benefits of the company’s contributions to social security and housing fund, I bought my first apartment in Wuxi in the fourth year and brought my family from the countryside to live with me,” he said. “I’m grateful to JD for putting me where I am, giving me a dignified life, and today celebrating my retirement.”
JD Logistics’s Wuxi team hosts a farewell event to celebrate the retirement of Jin Yicai (Right)
Homeownership is a widespread aspiration in China, and JD is committed to empowering its vast workforce, including frontline staff like couriers and warehouse personnel, to realize this dream.
JD’s Employee Housing Support: A Foundation for Well-Being
To alleviate down payment pressure for its employees who are first-time home buyers, JD established a RMB 10 billion “Housing Guarantee Fund,” with 77% of applications coming from frontline workers. Additionally, JD provides apartments and move-in-ready dormitories for employees across several regions, helping them save on rental costs. To date, JD has provided over 25,000 employee apartments nationwide.
An employee dormitory of JD’s Customer Service Center in Suqian, Jiangsu
The “JD Youth City” project, launched in 2023 with a total investment of over RMB 6 billion, aims to build nearly 4,000 fully furnished employee apartments. These “move-in ready” accommodations, located near JD’s Beijing Headquarters, will support facilities including kindergartens, cinemas, basketball courts, swimming pools, and commercial streets, creating the largest employee welfare investment in the industry in recent years.
The Blueprint of JD Youth City
Employee Relief Fund: Ensuring Timely Assistance
JD’s “Employee Relief Fund,” established in 2010, has allocated over RMB 110 million to support thousands of employees facing sudden accidents or illnesses. A notable example is Yang Lu, a JD Logistics employee who urgently needed a bone marrow transplant in 2021 and received timely assistance through this fund.
Yang Lu said, “The 520,000-yuan assistance not only saved my life but also gave me the courage to persevere. Colleagues spontaneously organized donations for me. This is not just money but an endless source of strength.”
In the event of life-threatening illnesses, veteran employees who have worked at JD for five years are eligible to receive unlimited financial assistance for medical expenses. If an employee loses complete labor capacity or passes away during their tenure, JD covers their children’s living and educational expenses until they graduate from college. If employees’ homes are destroyed due to uncontrollable factors, JD’s fund can provide immediate economic support.
A retirement celebration event held for Mr. Bin Wang, JD Logistics courier in Wuhan, Hubei Province
Prevention and Supportive Measures for All Employees Since Day One
JD offers free medical check-ups and personal accident insurance for all employees, underscoring the company’s approach of “prevention is better than cure” and “help in times of need.”
“I firmly believe in consistently treating our employees well.” Richard Liu, the founder and chairman of JD.com, once publicly expressed. “We want our employees to lead hopeful lives and have confidence in the future.” Prioritizing the enhancement of life dignity, happiness, and achievement for all JD employees is a key goal integral to JD’s success.
Apr 29, 2024|
JD.com Teams Up with Brands to Launch “Trade-in Alliance for Household Appliances and Home Goods”
JD.com recently announced the “Trade-in Alliance for Household Appliances and Home Goods” in collaboration with over 100 renowned brands. This initiative, unveiled on April 27, aims to expand and enhance trade-in services across China and has already been successfully implemented in 20 provinces and cities.
The Trade-in Alliance allows consumers to access JD’s trade-in services for an extensive range of products, covering over 200 subcategories including TVs, refrigerators, washing machines, air conditioners, and more. The initiative caters to a growing demand, with more than 16 million users leveraging JD’s platform since 2023 to exchange their old household items for new ones. This represents a 200 percent increase in first-time users year-on-year.
To further enhance the customer experience, JD.com has introduced the “Three Free & Four Unlimited” trade-in service. This service includes complimentary door-to-door pickup, disassembly, and handling of old goods. Additionally, it places no restrictions on the trade-in items regarding their original purchase channel, brand, age, or condition. With just four simple clicks on the JD app, users can receive generous discounts from their old goods and enjoy the convenience of JD’s one-stop trade-in services.
JD.com also utilizes its logistical strengths to extend these services to even the most remote areas of China. For instance, customers living in Tibet at an elevation of 4,300 meters can now easily access JD’s trade-in options, including doorstep delivery and recycling of old appliances.
The Trade-in Alliance is built on six foundational pillars: service capabilities, brand support, marketing initiatives, industry chain synergies, omni-channel development, and category cooperation. By fostering closer partnerships with leading brands in the household appliance and home goods sectors, JD.com is setting a new standard for hassle-free trade-in services, offering unparalleled convenience and value to consumers nationwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
Celebrating the Year of the Dragon 2024, JD.com Kicks Off Its 12th Consecutive Chinese New Year Grand Promotion
