Aug 3, 2020| JD Retail
Counterfeit Seller Fined RMB 1m Yuan Penalty by Court
by Martin Li
A cosmetics merchant has been requested by a court in Beijing last week to pay JD.com RMB one million yuan as a default penalty.
In a regular sampling check by JD, the merchant was found to be selling counterfeit products of a renowned cosmetic brand.
JD informed the merchant that it had broken the law by selling counterfeits, but received no reply. Then JD removed counterfeit products and closed the online store
However, the merchant brought JD to court and asked for return of fees including those charged for its use of JD’s e-commerce platform.
This led to a countercharge by JD. The e-commerce giant asked for RMB 2 million yuan from the merchant as a default penalty for its selling of counterfeit products, which is against the agreement between the merchant and JD to only sell authentic products.
The court in Daxing District, Beijing, said JD proved the merchant’s counterfeit selling and all the measures it took complied with related rules. The case is the first default case involving an online counterfeit seller handled by a court in Beijing.
(bjlihao3@jd.com)
Sep 23, 2026| JD Retail
JD.com Opens Its First 101HOME in Shanghai, Bringing the Art of Living to an Innovative Retail Experience
SHANGHAI, China, September 23, 2026 – JD.com today announced that its first 101HOME store will open on September 28 in Jing’an District Shanghai, introducing a premium home and lifestyle retail destination that brings together global design, home furnishing solution, smart technology, fashion, renovation services, dining, art and cultural experiences under one roof.
With JD.com’s global sourcing capabilities, self-operated retail model and omnichannel infrastructure, 101HOME will offer a seamless “shopping upon seeing” experience, allowing consumers to explore new possibilities for their homes and discover the art of everyday living.
Spanning approximately 12,000 square metres across four floors, 101HOME is designed to meet the evolving needs of consumers from age 0 to 101, across different life stages, household structures and lifestyles.
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The Shanghai 101HOME brings together more than 1,000 full category home and lifestyle brands, including over 30 international brands making their China debut and more than 150 domestic and international brands making their JD.com debut. It features more than 15,000 carefully selected products, including over 2,000 exclusive products and more than 1,000 new product launches. Some of its international brand portfolio includes Swiss furniture brand Vitra; US design and office furniture brand Herman Miller; Italian furniture brand Gervasoni, lighting brands Flos and Artemide; Danish design houses Fritz Hansen, ferm LIVING, and GUBI; Chinese original brands include U+, which blends traditional Chinese craftsmanship with contemporary furniture design, and FNJI, known for understated modern Chinese furniture, and more.
At the heart of 101HOME are 33 “Dream Homes”, designed for different living situation, family structures, lifestyles and interests. The Shanghai store features spaces created by British designer Kelly Hoppen CBE, and Japanese designers Shuhei Aoyama and Takashi Honma. Chinese designer Wang Heng (Ryan) draws on Song dynasty-inspired aesthetics to create a three-generation family home. Consumers can step into fully designed home settings and see how furniture, lighting and furnishings come together, offering inspiration for their own homes.
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“101HOME is designed to go beyond traditional home retailing, bringing together home design, lifestyle trends and social experiences under one roof,” said Billy Bao, Head of 101HOME at JD.com. “We want to create a unique experience where consumers can discover new products, explore different ways of living and find inspiration for their own homes. With JD.com’s global sourcing and supply chain capabilities, we can help turn that inspiration into reality, making it easier for consumers to create a home that reflects their individual lifestyles.”
Building on the launch of its online flagship store in May 2025, 101HOME connects physical experiences with JD.com’s directly sourced and self-operated retail model. Consumers can explore complete home designs, feel the products in person and scan to purchase directly in store. Through 101HOME CARE service, Dream Home designs can be adapted to individual homes, while JD.com’s logistics and supply chain capabilities support integrated delivery, installation and after-sales services.
Technology is integrated throughout the experience. Powered by JD.com’s JoyAI and JoyInside technologies, highly integrated smart home solutions demonstrate applications across entry systems, kitchens, bathrooms, sleep and health management. The store also features dozens of robotic products, allowing visitors to explore how robotics could become part of everyday family life.
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Moving beyond traditional home retail, 101HOME further combines shopping with design discovery, exhibitions, dining and social experiences, creating a dynamic retail environment that evolves with changing consumer interests. The Shanghai store features here cafe, a popular coffee brand from Kyoto; ICE BOUQUET, known for its floral-inspired gelato; JUANZONG Books; DEVINE’R NYC, a New York coffee and lifestyle brand; and Foyer de Lumiere, a Japanese-French bistro, several of which are making their mainland China or Shanghai debuts. 101HOME also offers more than 300 Burgundy wines sourced through limited allocations, with over 100 available by the glass, making it China’s most extensive by-the-glass selection of allocated Burgundy wines. Seven public artworks are also integrated across different floors and public 101HOME spaces, bringing together architecture, art and contemporary living as part of the overall retail experience.
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The opening of 101HOME marks a new milestone in JD.com’s physical retail strategy. Moving beyond a product-led model, 101HOME places greater emphasis on experience, discovery and social interaction, while introducing a range of new-to-market retail and lifestyle concepts, supported by JD.com’s capabilities in retail, digital supply chain and logistics.
101HOME is also accessible digitally through its WeChat mini programme and the JD.com app.
Sep 21, 2026| JD Retail
JD.com Delivers iPhone 18 Pro Series to Over 30,000 Customers Within First Hour of Launch
Within the first hour of the iPhone 18 Pro series officially going on sale in China, more than 30,000 customers nationwide received their new devices from JD.com, with some deliveries completed just minutes after the 8 a.m. launch.
In Beijing’s Fengtai District, Mr. Wang received a call from a JD Now delivery rider shortly after 8 a.m., informing him that his new iPhone had arrived. Having secured a 512GB iPhone 18 Pro through JD.com’s early-bird pre-order programme on September 12, he had expected his device to be dispatched on launch day, but was surprised by just how quickly it arrived.
“I knew it was going to be shipped today, but I never expected it to arrive this quickly. My alarm hadn’t even gone off yet!” he said.
Ms. Liu, a customer in Shanghai’s Pudong District, was equally impressed after receiving her pre-ordered iPhone, remarking that buying a new phone felt even faster than ordering takeaway.
Customers in dozens of cities across China, including Beijing, Shanghai, Guangzhou, Shenzhen and Wuhan, were among the first to receive their new devices on launch morning.
To prepare for the launch, JD.com forecast consumer demand in different regions and planned inventory allocation in advance, positioning stock across its nationwide network of warehouses, local fulfilment centres and service stations, bringing products closer to customers before the official release. Once sales began, its warehousing, inventory management, retail and delivery operations worked together to process and fulfil a large volume of orders within a short period.
JD.com also leveraged its network of more than 10,000 front warehouses and stations, alongside tens of thousands of offline retail stores across China, to bring the new iPhones closer to customers. This extensive network allows popular new products including iPhone to reach customers within minutes in major cities, while also supporting deliveries to more remote areas.
Alongside fast delivery, JD.com introduced a range of services for customers purchasing the new iPhone 18 Pro series including trade-in. JD.com’s nationwide network of more than 3,000 Apple product service stations also provided support including trade-in, device activation, data transfer, screen protector installation and assistance with eSIM services. More than 20,000 service appointments had been booked ahead of the official launch.
According to the 2026 iPhone Consumer Survey by Nanfang Metropolis Daily, more than 60% of respondents identified JD.com as their preferred channel for purchasing new Apple products. Product authenticity, availability at launch, delivery speed and reliable delivery times were among the key factors influencing their purchasing decisions.
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