Jul 23, 2020|
Government’s Policy Support Unleashes JD Health’s Potential
by Vivian Yang
“The constant introduction of government’s new policies on promoting internet healthcare provides strong support and direction guidance for us to accelerate the development of internet medical services, “a spokesperson from JD Health commented today on recent guidelines concerning the internet healthcare industry issued by China’s central government.
On July 21st, the Chinese government issued a guideline to further relax limitations on internet medical services. The guideline mentions that on the premise of ensuring medical safety and quality, qualified internet medical services will be included in the national medical insurance scheme. In the meantime, China will publish national examination and approval standards for internet medical services, and accelerate the evaluation and approval process of clinical applications of innovative medical devices.
One week earlier on July 15th, China’s National Development and Reform Commission issued a separate guideline to promote the development of new business models, including internet hospitals.
Internet medical services is a “blue ocean” in China that is gaining more attention as with the pandemic situation and governmental policy supports. Being a leader in this emerging market, JD Health has even broader prospects for development. The platform, which is a subsidiary of JD.com, has reached unicorn status after closing a $1 billion funding round in 2019.
“Under the impact of the pandemic, more and more people have recognized the role and value of internet medical services,” said Lijun Xin, CEO of JD Heath. During the lockdown, people turn to online medical consultations in lieu of going to offline hospitals and exposing themselves to cross-infection risks. Since the launch of online medical consultation on January 26th, the average number of consultations on JD Health has surpassed 150,000 per day during the lockdown. From its launch in February till the end of March, JD Health’s free online drug sourcing platform for patients with chronic diseases in Hubei province received over 20,000 inquires, among which, over 96% of drug supply needs were solved.
With the pandemic situation gradually getting under control, people’s awareness of healthcare has grown even stronger with increasing reliance on online medical services. Sales of pharmaceutical products on JD Health have continued to increase since February. On June 18th during JD’s Grand Promotion, the transaction volume of medicine for chronic diseases grew by 270% year-on-year.
So far JD Health has deployed the most complete “internet + healthcare” model in the industry, with its businesses covering pharmaceutical e-commerce, online medical consultation, smart internet solutions for hospitals and healthcare services including specialized medical services such as chronic disease management and other medical services such as health check-ups, aesthetic medicine, dental and more.
In recent years, internet medical services have been deployed in many aspects of healthcare, such as online consultation for common ailments, online revisits for chronic diseases, contract service for family doctors, drug distribution from online to offline, and online payment of medical insurance. Combined with advanced technologies including 5G, AI, and IoT, and increased collaboration with local governments and hospitals, there is much to expect for the future of China’s internet medical services.
(vivian.yang@jd.com)
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
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