Feb 14, 2020|
JD Health’s New Online Platform Ensures Drug Supply to Chronic Disease Patients
By Hui Zhang
JD Health launched a new platform this week to help patients with chronic diseases maintain their drug supply during the coronavirus. In the first four days, the platform received nearly 10,000 requests and the number keeps rising.
Many patients with chronic disease in China’s Hubei province, where Wuhan is its capital, are running out of their medication, since some local hospitals and pharmacies have suspended regular services, traffic control was strengthened, and people are in quarantine or home-isolation during coronavirus outbreak. To address these challenges, this newly launched online platform connects chronic patients with pharmaceutical companies and pharmacies, and provides timely information on where they can get the drugs they need, online or offline.
Patients can upload their personal information, including symptoms and medications taken, onto the platform. At the same time, pharmaceutical companies and pharmacies can register with the platform and upload information regarding which medications they can supply. The platform will then match patients with pharmaceutical companies and pharmacies who can meet their needs. The data received thus far reveals that patients primarily struggle with maintaining critical conditions such as epilepsy, cerebral infarction, myasthenia gravis, and even cancer, among others.
Many well-known pharmaceutical companies both home and abroad have joined the program so far, including AstraZeneca, Bayer, Boehringer Ingelheim, and Chia Tai Tianqing Pharmaceutical Group, among others. In order to encourage more companies or pharmacies to come on board, JD Health promises to waive the platform commission generated by every valid drug order in Hubei province.
China’s National Health Commission has emphasized that internet medical services have played an important role in the fight against the coronavirus, and helped patients avoid cross-infections. Online medical consultation has quickly become a popular way to see a doctor since the outbreak of coronavirus. JD Health, a major player in the digital health sector, launched free online medical consultation services, ensured timely medical supply during the epidemic period, and provided free live-streams to ease people’s anxieties about the epidemic.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Launches Initiative for Enterprises “Returning to Work”
