Oct 30, 2020|
JD and Shanghai Municipal Government to Issue RMB 2B Yuan Coupons
by Robin Luo
JD has joined hands with Shanghai’s municipal government to issue coupons worth RMB 2 billion yuan for local consumers during this year’s Singles Day Grand Promotion.
Consumers can enjoy discounts on JD using these coupons together with subsidies and coupons previously issued by JD. As China International Import Expo is around the corner, JD’s Singles Day promotion aims to boost strong and resilient consumption growth in Shanghai.
Starting from Nov. 3rd, consumers who purchase the designated products, such as cellphones, smart home appliances and digital products on JD can enjoy price cuts as high as RMB 400 yuan thanks to the coupons. It is expected to benefit tens of millions of Shanghai residents. The coupons will be issued on Nov. 3rd and Nov. 9th.
This year, during the Singles Day, JD will offer over 200 million products at 50% discounts, and over 300 million new products to Chinese consumers.
May 19, 2026|
JD.com Announces First Fully AI-Integrated 618 Grand Promotion, Kicking Off at 8 PM on May 30
Beijing, May 19, 2026 – On May 18, JD.com announced that its annual 618 Grand Promotion will officially begin at 8:00 PM on May 30, offering immediate availability across product categories with globally sourced products, exclusive launches, and official discounts of up to 50% off.
This year’s campaign will also mark JD.com’s first 618 deeply integrated with AI across both consumer experiences and industrial operations. Leveraging the company’s continued investment in technology and deeply embedded supply chain ecosystem, AI capabilities will power innovations across retail, logistics, healthcare, merchant operations, and a wide range of real-world scenarios.
Simpler Savings, Bigger Value
The 2026 JD.com 618 Grand Promotion centers around “Direct Discounts, Up to 50% Off,” with a simplified pricing approach designed to make value easier to understand and access. Consumers can expect a broad mix of discounted bestsellers, limited-time offers, new product launches, and category-wide promotions across the platform.
JD.com is also upgrading its “Double the Price Difference” guarantee that will allow users to submit multiple claims with an extended application period this year, reinforcing JD.com’s commitment to transparent pricing and consumer trust. Additional benefits include platform-wide coupons, food delivery and travel vouchers, enhanced JD Plus member benefits, and flexible payment options including interest-free installment plans.
JD.com’s omnichannel ecosystem will extend the 618 experience across both online and offline environments, leveraging tens of thousands of physical retail and service locations to provide integrated shopping, dining, healthcare, and entertainment experiences.
AI Brings New Products and Smarter Living to 618
As AI-enabled devices become increasingly embedded in everyday life, JD.com’s 618 shopping festival will introduce consumers to a broader portfolio of cutting-edge smart products, including devices powered by JoyInside, an AI agent for smart hardware.
Following a major upgrade, JoyInside is expanding beyond toys and robotics into a wider ecosystem of AI-enabled home products. Consumers will see the debut of new AI-integrated household solutions spanning educational devices, smart learning lamps, intelligent printers, smart mattresses, cooking robots, mobility assistance devices, and more.
Today, JoyInside collaborates with nearly 200 brands across home appliances, robotics, healthcare, toys, and connected devices, embedding AI capabilities into physical products. The company expects JoyInside to be integrated into more than 10 million smart hardware devices this year.
JD.com is also embedding AI capabilities into healthcare, food delivery, home services, home renovation, automotive services, and financial offerings. During 618, JD Health’s AI medical assistant ecosystem will launch new intelligent service capabilities, bringing together AI doctor, nutritionist, and pharmacist agents to connect users with online consultations, rapid testing, home nursing, and medicine delivery services.
AI Across 3,000+ Scenarios: From Industries to Households
JD.com is uniquely positioned to bring AI into real-world applications through its deep integration of AI across industrial and consumer scenarios. Its AI capabilities now power more than 3,000 use cases across retail, logistics, healthcare, industrial supply chains, food delivery, and lifestyle services, helping translate AI innovation into tangible value for businesses and consumers. The company is building the world’s largest Physical AI operations hub, accelerating AI adoption from industries into everyday households.
The company’s AI-related R&D spending is expected to increase by more than 200% this year, supported by a full-stack AI portfolio, including JoyAI LLM, JINGDONG Logistics’ Super Brain LLM, JINGDONG Health’s Jingyi Qianxun medical LLM, JoyIndustrial LLM, and JoyAI-RA embodied intelligence models.
For JD.com’s merchants, AI is evolving from a supporting tool into a new business operating infrastructure. During this 618, AI will directly participate in business diagnostics, merchandising operations, marketing placement, livestreaming conversion, customer service and after-sales support, helping more than one million merchants reduce costs and accelerate growth.
JD.com’s AI-native JoyStreamers are also receiving major upgrades, evolving from AI livestream hosts into end-to-end livestream growth engines capable of planning, presenting, moderating, selling, and performance analysis.
Across logistics operations, JINGDONG Logistics’ upgraded Super Brain LLM will be deployed at scale during 618, enabling deep AI applications across more than 1,000 core logistics and supply chain scenarios. Acting like a real-time navigation system for supply chains, the model dynamically optimises transportation routes for tens of millions of parcels, reducing empty miles and lowering operational costs. New AI-powered inventory diagnostic tools will also help brands and merchants analyse regional demand and inventory levels to enable smarter replenishment decisions.
Jun 23, 2025|
JD.com Named to Gartner’s Global Supply Chain Top 25 for Second Consecutive Year
JD.com, also known as JINGDONG, has been named to the Gartner Supply Chain Top 25 for 2025 for the second consecutive year. The recognition underscores the company’s excellence in the global supply chain sector driven by sustained innovation. As the 22nd ranked company, JD.com remains the only Chinese retailer to be included in the Top 25, joined by global supply chain leaders including Apple, Amazon, P&G, Unilever, Walmart and more.
As the industry’s most prestigious ranking, Gartner Top 25 evaluates companies based on key areas including financial metrics, ESG performance, and expert opinion. Gartner also identified three success drivers shaping this year’s rankings: -autonomous operations, agentic AI, and water stewardship.
Technology Drives Efficiency Elevation
Since launching its comprehensive technology transformation in 2017, JD.com has invested more than RMB 140 billion in R&D. By the end of 2024, the company’s supply chain infrastructure assets increased to RMB 161 billion, up 12% year-on-year.
These investments have helped fuel the company’s highly efficient operations. Managing over 10 million self-operated SKUs, JD.com maintained an impressive inventory turnover of approximately 30 days in 2024. The company also launched TimeHF, its first self-developed billion-scale time series forecasting model, improving forecast accuracy by over 10% and enhancing scientific and accurate inventory management.
Smart Logistics for Speedy Fulfillment
JINGDONG Logistics (also known as JD Logistics) operates over 40 “Asia No.1” intelligent logistics parks across China, where AI-powered scheduling robots work alongside warehousing staff to improve storage efficiency by 10%. To further improve logistics efficiency, cutting-edge systems such as pick robots, sorting machines, and autonomous delivery vehicles work at scale to improve performance.
The “Logistics Brain” system powers dozens of real-world business scenarios across JD.com’s network. For example, the “Courier Assistant” and “Smart Station Manager” use AI to reduce manual hours and enhance management efficiency at front delivery stations. In agriculture, blockchain-based traceability platforms have helped increase fruit and vegetable sales by 30%, while spatial-temporal intelligence tools have shortened store location planning cycles by 80%.
Guided by the principle of bringing goods as close as possible to the customer, JD.com has continued to optimize its logistics network and delivery processes by minimizing handling steps and shortening transportation distance. Today, 95% of JD.com’s retail orders in China can be delivered within 24 hours.
AI for Full Supply Chain Efficiency
JD Cloud is the technological cornerstone of JD.com, its self-developed large language model (LLM), which supports the intelligent upgrade across the company’s supply chain. JD Cloud’s proprietary intelligent agent, JoyAgent 2.0, addresses both general and complex commercial queries and is currently running more than 14,000 instances internally. Meanwhile, its “Joy Inside” program connects with leading robotics partners to offer highly personalized, intelligent companionship solutions.
Additionally, JD.com is leveraging AI to drive full-chain efficiency. The “Logistics Brain” system integrates LLMs and digital twin technology to enable real-time simulations for billions of orders, accelerating fulfillment times by over 12% during the 2024 JD.com Singles Day shopping festival.
Green Supply Chain
JD.com is also a leader in building a low-carbon supply chain through innovative green technologies. Its self-developed carbon footprint platform, Jingtanhui, serves over 100 brands, helping manage more than 500 tons of carbon assets, and manages over 40 million waybills. The program has been recognized in China’s national green technology promotion catalog. The company supports paperless operations through its procurement system saving paper equivalent to 20,000 trees annually, while smart packaging algorithms strike a balance between sustainability and cost. In 2022, JD.com launched the “Green Impact Initiative” to encourage eco-conscious consumption and carbon-inclusive actions. Working with brand partners, JD.com has generated approximately 100 million green orders reinforcing its position as a sustainability leader.
People-Focused, Socially Responsible
As of April 30, 2025, JD.com employed over 720,000 personnel under the company’s ecosystem and has been recognized by Fortune China’s ESG Impact List for three consecutive years (2022–2024). JD.com will continue to build a more intelligent, efficient, and green supply chain as part of its long-term commitment to serving global consumers and partners, and driving high-quality development across the industry.
JD Health Empowers Partners through Omnichannel and Integrated Services
