Dec 2, 2020|
JD Auto Redefines Automotive Supply Chain at Automechanika Shanghai 2020
by Vivian Yang
JD Auto showcased its comprehensive portfolio of automotive “products + services” spanning the multiple links of the industrial chain at Automechanika Shanghai 2020 which is held in Shanghai from December 2nd to 5th.
JD Auto on Automechanika Shanghai 2020
Exhibited in the show are a number of products under JD’s self-developed brand Jauto (京安途 literally means JD’s safe trip), including engine oil, batteries, tires and more. On the service end, JD Auto Service, which offers online-to-offline car maintenance services, demonstrated the standardized and professional experiences it offers to car owners, especially in how their experience in brick-and-mortar car maintenance stores can be transformed by JD’s digitalized and intelligent capacities to create fresh new consumption experiences.
JD Auto has expanded its business into many fields of the automotive ecosystem, including sales of cars and motorcycles, parts and accessories, offline maintenance services, supply chain of automotive parts and more.
To date, JD Auto has served over 100 million car owners in China with its products and services. At the same time, its B2B platform, known as JD Cloud Match Alliance, a network to optimize the supply chain of spare auto parts by helping match needs between manufacturers, brands and dealers, collaborated with over 300 auto parts suppliers during this year’s Singles Day Grand Promotion to rapidly provide products to more than 20,000 maintenance stores across the country.
“Comprehensive, open, digitalized and intelligent will be the key features of the future supply chain of the automotive industry，“ said Yan Qing, general manager of JD Auto.
Yan Qing, general manager of JD Auto
A good example of a digitalized and intelligent supply chain is JD Auto’s mute tire series which is in the plan to be manufactured next year based on the C2M (Consumer to Manufacture) model by which production is tailored to meet the demand extracted from the real car users’ big data.
“Our own brand Jauto is creating a B2B2C (Business-to-Business-to-Customer) model that is able to directly connect manufacturers, dealers, maintenance stores and customers, so as to form a closed industry loop and provide omnichannel solutions to our customers,” said Qing.
“Over 3,900 exhibitors from the whole industrial chain will participate in this year’s show,” said Qing, “JD will explore new cooperation opportunities during the fair, leveraging our platform value and gaining more brand resources to keep the flywheel effect in our development in the automobile aftermarket.”
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
JD 5STAR Shows Combined Capability of O2O
