Nov 2, 2020|
JD Auto Upgrades its Omnichannel Car Maintenance Services
by Vivian Yang
JD Auto announced that it will upgrade its car maintenance products on October 30th, offering more standardized and transparent services for car owners via its ominichannel platform.
High saturation of car ownership in China has propelled the automotive aftermarket to provide more high-value and specialized products and services, said Yan Qing, general manager of JD Auto, at a press conference about the announcement.
At present, JD Auto has opened over 1,000 car maintenance stores that integrate online and offline services in 163 cities across China. Car parts for these stores are supplied from JD’s multi-channel inventories that ensure low purchasing cost and high delivery efficiency for the end-users.
Yan Qing, general manager of JD Auto
Meanwhile, thanks to its O2O (online to offline) service model, car owners can order car maintenance products and services on JD.com, such as tires, machine oil, and more, and also visit nearby JD Auto Services stores for offline installation and other services.
The ominichannel model is widely welcomed by JD Auto’s partners. Representatives at the press conference from Continental tires, Tongyi lubricants, and Mahle automotive parts manufacturer all expressed their hope to strengthen collaboration with JD on this front.
“In the future, JD will further open all the services and user’s benefits across our online and offline channels, ensuring consistent offers to our customers,” said Qing Yan.
As measured in September 2020, China has become one of the largest automotive markets in the world with over 275 million cars. The average age of cars in China is about 4.9 years, which is getting closer to the 5 years’ threshold when car maintenance demand will surge, as experience shows from the international market, ushering in the boom of the trillions-of-yuan worth automotive aftermarket.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
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