Nov 16, 2020|

JD Awarded Top Satisfaction Rating Among Parcel Delivery Service Providers


by Ling Cao

China’s State Post Bureau announced that JD Express received one of the highest satisfaction ratings among parcel delivery service providers in the third quarter, marking  the second time JD has won the honor this year.

JD Express received a score of 80, above the average score of 78.6—which itself has risen 0.4 points since last year, an indicator that the entire industry is pushing toward a more satisfying customer experience. The score system was calculated via an online survey, with 15,900 participants across 10 service providers in 50 cities.

During this year’s Singles Day Grand Promotion, 93% of JD’s first party orders achieved same or next day delivery speed, while volume of parcel delivery increased 164% YoY, and volume of local specialty orders increased five times compared with the June 18th promotion period, meeting different delivery needs from customers.

Now JD’s parcel delivery can provide service in 338 cities in China, and the doorstep delivery service is popular among customers.

Representative from JD Express said, “Going forward, JD will continuously invest in technology and create diverse delivery services for customers, providing a fast, accurate, stable and best delivery experience for them.”