Nov 16, 2020|
JD Awarded Top Satisfaction Rating Among Parcel Delivery Service Providers
by Ling Cao
China’s State Post Bureau announced that JD Express received one of the highest satisfaction ratings among parcel delivery service providers in the third quarter, marking the second time JD has won the honor this year.
JD Express received a score of 80, above the average score of 78.6—which itself has risen 0.4 points since last year, an indicator that the entire industry is pushing toward a more satisfying customer experience. The score system was calculated via an online survey, with 15,900 participants across 10 service providers in 50 cities.
During this year’s Singles Day Grand Promotion, 93% of JD’s first party orders achieved same or next day delivery speed, while volume of parcel delivery increased 164% YoY, and volume of local specialty orders increased five times compared with the June 18th promotion period, meeting different delivery needs from customers.
Now JD’s parcel delivery can provide service in 338 cities in China, and the doorstep delivery service is popular among customers.
Representative from JD Express said, “Going forward, JD will continuously invest in technology and create diverse delivery services for customers, providing a fast, accurate, stable and best delivery experience for them.”
Apr 27, 2023|
JD Airlines Launches All-cargo Route from Beijing to Shenzhen
by Yuchuan Wang
On April 26, a B737-800BCF fully loaded, all-cargo aircraft landed in Beijing Daxing International Airport (PKX), marking the official launch of JD Airlines’ “PKX-Shenzhen” all-cargo route. The airline will be operating the route six days a week, with a daily transportation capacity of up to 20 tons, mainly transporting high-end goods including fresh produce, fashion and luxury products, medicine and medical products, among other items. During the upcoming summer season, the newly launched route will also charter recently harvested cherries.
JD Airlines plans to strengthen its collaboration with PKX and will continue to expand its air freight service regions and improve the supply chain efficiency for neighboring industry belts.
Launched in August 2022, JD Airlines works closely with JD Logistics’ intelligent logistics parks, central warehouses, satellite warehouses, and sorting centers to form an integrated logistics warehousing and distribution network. JD Airlines aims to create a self-controlled and secured air freight logistics network that covers both domestic and overseas.
As a leading integrated supply chain service provider, JD Logistics has established six highly synergized logistics networks of warehousing, line-haul transportation, last-mile delivery, bulky items, cold chain logistics, and cross-border logistics, covering almost all districts and counties in China as well as China’s total population. Advanced technologies such as 5G, AI, big data, and robotics are widely adopted in JD Logistics’ warehouses in China and overseas.
Apr 26, 2023|
JD Logistics Transforms Medicine Delivery in Chinese Hospitals through Integration with Express Delivery Service
by Yuchuan Wang
JD Logistics has taken a significant step towards transforming the healthcare industry in China by integrating express delivery services with hospital systems. For the first time, patients can use self-service terminals in Guang’anmen Hospital (GAMH) to order doorstep delivery of their prescribed medication, with delivery information connected to their medical insurance cards. Over 50% of patients at GAMH have opted for JD Express, the express delivery service of JD Logistics. The service is expected to be utilized over 200,000 times annually.
GAMH, one of the most renowned hospitals of Traditional Chinese Medicine (TCM) in China, is the Second Institute of Clinical Medicine of the China Academy of Chinese Medical Sciences. Over 80% of its patients are over 60 years old. Mrs. Yao, a patient at the hospital, describes how, in the past, she would spend at least two hours on every trip to GAMH and then wait another two to three days for the hospital to prepare her herbal medicines, which usually weighed over five kilograms.
The new service has transformed the medication delivery, saving patients like Mrs. Yao time and energy. Patients no longer need to wait for their medicine to be prepared, and they can now have it delivered directly to their homes. After paying the medicine fee at the self-service machine, patients can choose to have their medicine delivered by JD Express. JD Express is also stationed in the outpatient hall to offer delivery services.
JD Logistics began exploring delivery solutions customized for hospital scenarios as early as 2020. In Guangdong province, JD Express partnered with local governments to create convenient medical delivery points that offer free medicine delivery services to citizens. JD Logistics also provides contactless delivery services for online consultation medicine using its autonomous delivery vehicles. With internet hospitals, JD Logistics piloted a full-process service that covers online consultation, online prescription, online payment, and express delivery, enabling patients from all over China to enjoy convenient medical services without leaving their homes.
JD and China Railway Container Add Multimodal Railway Container Transport Route
