Nov 16, 2020|
JD Awarded Top Satisfaction Rating Among Parcel Delivery Service Providers
by Ling Cao
China’s State Post Bureau announced that JD Express received one of the highest satisfaction ratings among parcel delivery service providers in the third quarter, marking the second time JD has won the honor this year.
JD Express received a score of 80, above the average score of 78.6—which itself has risen 0.4 points since last year, an indicator that the entire industry is pushing toward a more satisfying customer experience. The score system was calculated via an online survey, with 15,900 participants across 10 service providers in 50 cities.
During this year’s Singles Day Grand Promotion, 93% of JD’s first party orders achieved same or next day delivery speed, while volume of parcel delivery increased 164% YoY, and volume of local specialty orders increased five times compared with the June 18th promotion period, meeting different delivery needs from customers.
Now JD’s parcel delivery can provide service in 338 cities in China, and the doorstep delivery service is popular among customers.
Representative from JD Express said, “Going forward, JD will continuously invest in technology and create diverse delivery services for customers, providing a fast, accurate, stable and best delivery experience for them.”
Sep 19, 2023|
JD Airlines Announces Inaugural International Cargo Flight Connecting Shenzhen and Ho Chi Minh City
September 19, 2023 – JD Airlines, the air cargo division of JD Logistics, today announced its first international all-cargo route connecting Shenzhen, China and Ho Chi Minh City, Vietnam. A B737-800BCF cargo aircraft successfully carried out the first round-trip flight today, marking a pivotal moment for JD Airlines since its operations began in October 2022.
In collaboration with airline service company CSAA, JD Airlines will operate the trade route three times a week, on Wednesdays, Fridays, and Saturdays. The route is optimized to primarily transport cross-border e-commerce parcels from China to Vietnam, while also facilitating the shipment of key agricultural exports—such as fruit and seafood—from Vietnam to China.
Leveraging the advantageous location and service capabilities of Shenzhen Bao’an International Airport, JD Airlines has successfully established an expansive air cargo network that seamlessly interconnects regions in the North, South, and East of China.
With the launch of the inaugural flight between Shenzhen and Ho Chi Minh City, JD Airlines remains committed to expanding its global reach and enhancing its international transportation capabilities. Plans are underway to explore additional international routes connecting to key markets in Southeast Asia, South Asia, South Korea, and Japan, among other regions.
Since 2017, JD Logistics has been developing its air cargo division in collaboration with airline partners. Currently, JD Logistics has an extensive network of over 1,000 air transportation routes, covering more than 100 airports worldwide. This network delivers a coverage rate of more than 95 percent for its express air delivery services across multiple cities in China. The formation of JD Airlines, previously known as JD Logistics Airlines, accommodates the growing demand for air freight services, while also enabling JD Logistics to establish a more agile, reliable, and efficient supply chain.
Sep 9, 2023|
Four Ways JD.com is Bringing Supply Chain Excellence to Europe
by Vivian Yang
As JD.com continues to broaden its global footprint, we understand that a robust, well-integrated supply chain is instrumental for success. Guided by this understanding, we have zeroed in on forging robust partnerships in European markets. By leveraging our deep expertise in e-commerce, logistics, and technology, we aim to set new benchmarks for supply chain excellence in the region. This article explores four strategies we’re employing to achieve this goal.
- Expanding Our Warehouse Network Across Europe
Located in Milton Keynes, just outside London, our JD Property division operates a pivotal logistics distribution center. This facility serves as a linchpin in the supply chain for John Lewis, the UK’s largest department store. Strategically located near major transit routes, the center offers rapid connectivity to major cities including London, Birmingham, Northampton, Cambridge, and Oxford — putting us within a 4.5-hour drive of 85% of the UK population.
Beyond the UK, JD Property has successfully rolled out 11 similar warehousing projects across Europe. Globally, we operate nearly 90 bonded warehouses, overseas warehouses, and direct mail warehouses, with comprehensive transportation options spanning sea, air, and land routes. Within Europe, our logistics division, JD Logistics, is currently constructing overseas warehouses in Germany, Poland, the Netherlands, France, the UK, and Spain, building a warehouse network that effectively covers a majority of the continent.
- Empowering Brands with Next-Gen Automated Warehouse Solutions
JD Logistics empowers local retailers in Europe by equipping them with cutting-edge logistics technology. Our state-of-the-art solutions have drastically improved operational efficiency for renowned European brands, including lingerie retailer Hunkemöller and Poland’s largest retail chain Biedronka.
For example, our Venlo distribution center in the Netherlands is a testament to logistics ingenuity, featuring advanced automation technologies like AGVs (Automated Guided Vehicles), robotic arms, and sophisticated logistics management systems. By implementing these technologies, our partners have seen operational costs decrease and efficiency improve by more than 300% compared to traditional warehouses.
- Elevating Delivery Services Through Strategic Partnerships
JD Logistics recently partnered with Geopost, Europe’s largest international parcel delivery network based in France. This collaboration enables prompt local delivery from our overseas warehouses, with one-day delivery now possible in countries such as Germany, the Netherlands, France, the UK, Spain, and Poland.
Our end-to-end delivery solutions feature door-to-door service, attentive customer support, real-time digital tracking, and convenient global returns. These services not only minimize overhead for European businesses but also deliver packages one to two days faster on average than major international express companies.
- A Trusted and Reliable Gateway to the Chinese Market
JD Retail is committed to serving as the most reliable channel for European brands entering China. Hundreds of European brands have chosen JD.com as their first partner when entering the Chinese market.
Our pioneering “National Pavilion” , active since 2014, has garnered strong support from embassies and authoritative institutions from numerous countries, serving as an effective channel to introduce their countries’ products and cultures to Chinese consumers. To date, JD.com features over 100 national and regional pavilions, offering more than 5,100 unique products and attracting over 1.5 billion annual views from more than 10 million active users.
Over 20 European countries spanning key economic regions across the continent have established leveraged this platform. They include the United Kingdom, France, Germany, Denmark, Finland, Spain, Portugal, Russia, Italy, Czech Republic, Serbia, Romania, and Georgia, among others.
A Glimpse into the Future: JD.com’s ‘35711’ Vision
As we celebrated our 20th anniversary this past June, JD.com CEO Sandy Xuofficially announced our “35711” Vision. In line with this ambitious roadmap, JD.com is gearing up to extend our supply chain services globally, aiming to create infrastructure in economies contributing to 80% of the world’s economic output.
As we strive to achieve this vision, we remain committed to delivering unparalleled value to our European partners and customers through cutting-edge solutions and robust collaborations.
JD and China Railway Container Add Multimodal Railway Container Transport Route
