Feb 15, 2023| JD Technology

JD Cloud Launches ChatJD to Integrate ChatGPT into Technology Products and Services

Yuchuan Wang

by Tong Shen

JD Cloud announced this week that it had launched “ChatJD,” an industrial version of ChatGPT focused on the vertical industrial fields of retail and finance.

“JD.com offers the best scenarios to accelerate the scale implementation of AIGC & ChatGPT,” said Dr. Xiaodong He, vice president of JD.com, an IEEE Fellow, and a specialist in conversational AI technology.

The industrial ChatJD will roll out through one platform, two fields and five applications. It will build a human-computer dialogue platform that understands and generates tasks in natural language processing, with parameters estimated to total hundreds of billions.

Built upon the company’s experience in intelligent dialogue accumulated over the past 10 years, coupled with years of practice in various businesses across retail, logistics, finance, health, and more, ChatJD is more focused on retail and finance. It has constructed a knowledge graph that is made of a four-layer knowledge system, 40+ independent systems, 3,000+ intentions and 30 million high-quality QAs that cover over 10 million retail commodities on JD.com.

Additionally, ChatJD will develop five application scenarios, ranging from content generation and human-computer dialogue to user intent understanding, information extraction, and sentiment classification, which will play an important role in areas such as automated customer consultation and service, smart marketing content generation, financial research report and more.

Since 2019, JD.com has begun to explore NLG (natural language generation) to research in AI-generated marketing content in house, such as generating product titles, selling points, and scripts for livestreaming and more. The service has covered more than 2,000 product categories and has been applied across multiple marketing channels on JD’s app, generating a total of more than 3 billion words of text. In addition, developed from JD’s early smart customer service chatbot, Yanxi AI platform provides consumers and merchants 24/7 services in shopping guidance and many others, covering end-to-end shopping nodes including pre-sale, sale, and after-sales. Yanxi is currently used by 588 million consumers and 178,000 merchants on JD.

Dr. He believes the impact of ChatGPT to the industry may rival what iPhone has produced. ChatGPT’s biggest innovation lies in the generation of natural language, which gradually sorts out the user’s intention through interactive dialogue and generates intact texts. From the technical point of view, ChatGPT innovatively uses semi-supervised learning algorithms compared to the previous unsupervised deep learning algorithms, and makes the model for content generation more organized. To some extent, it is actually a course correction to the past obsessive pursuit of mass (parameters) and unsupervised learning.

(press@jd.com)

Dec 13, 2023| JD Technology

JD Technology’s Supply Chain Financing Extends to Third-Party Warehouses

Yuchuan Wang

JD Technology, the technology services arm of JD.com, recently announced the opening of its supply chain finance services to third-party warehouses. In collaboration with Deppon Express, JD Technology now provides warehousing operations + mortgage financing solutions to clients in sectors ranging from home appliances to wine & spirits industries.

Since 2014, JD Technology has been at the forefront of offering logistics financing solutions tailored to industry needs. At present, JD’s mortgage financing offers loans secured against stored goods. This innovative platform supports real-time, automated management of collateral, enabling around-the-clock repayment options. For merchants selling through JD.com’s retail business, JD Retail, credit lines of up to RMB 10 million can be approved automatically, with funds made available instantly. This contrasts with traditional financial institutions, as non-JD Retail merchants benefit from simpler document submission requirements and a more efficient due diligence process.

Deppon Express operates in more than 60 cities and has 1.3 million square meters of warehouse space. It provides customized solutions for large and delicate items such as home appliances, furniture, and wine & spirits, and enhances JD’s supply chain financing in monitoring and managing goods in warehouses. JD Technology’s expertise in supply chain financing is anchored by three core capabilities: the efficient management of goods, accurate valuation of goods, and a robust network for goods disposal. Specifically, in terms of product admission and valuation, JD Technology can integrate online sales data to systematically and dynamically estimate the value of goods. This approach considers various factors, including historical transaction data, product price trends, and projected market demand, and more.

JD Technology’s logistics financing solutions are making a significant impact across nine key industries, ranging from home appliances to spirits, and encompassing sectors like computer and office supplies, mobile phones, as well as baby and maternal products. The scale of its operations is vast, having overseen more than 2,000 warehouses and managing an inventory valued at over 20 billion yuan.

(yuchuan.wang@jd.com)

Sep 5, 2023| Executive Spotlights, JD Technology

Pioneering Digital Transformation: JD.com’s Robust Presence at CIFTIS 2023

Vivian Yang

by Vivian Yang

For the fourth consecutive year, JD.com proudly served as the global partner of the 2023 China International Fair for Trade in Services (CIFTIS), showcasing expansive exhibitions across both physical and digital platforms. This year’s participation included several of JD’s business segments—ranging from retail and logistics to technology, healthcare, industrial operations, property development, insurance, and private label. Through its uniquely designed booths, the company focused on spotlighting digitally intelligent technologies engineered to enhance service trade efficiency and improve quality of life.

JD Cloud, leveraging its digital capabilities, played a crucial role in enhancing the virtual components of the fair. For instance, its Customer Relations Management system facilitated a 10 percent increase in marketing effects for both the event organizers and participating vendors. JD’s technology was also pivotal in streamlining various operational facets, such as guest reception, enterprise services, and ticket management, which amplified user engagement and satisfaction.

Sandy Xu, CEO of JD.com, delivered a speech on the opening day, articulating the significant role that digital transformation plays in driving sustainable and high-quality economic growth. In her remarks, Xu emphasized how JD’s supply chain bridges the gap between consumers on one end, with nearly 600 million users across China connected to the internet, and the industrial internet on the other end, with a vast number of products from manufacturers and brands. JD’s digitally intelligent technologies pave the way for seamless flow between both ends.

Sandy Xu, CEO of JD.com delivered a speech at China E-Commerce Convention during CIFTIS

To illustrate the effectiveness of the company’s supply chain, JD.com boasts an industry-leading inventory turnover rate of just 31.7 days as of June 2023, managing an unmatched number of over 10 million SKUs. Furthermore, JD successfully reduced its fulfillment expense rate to 5.8% YOY, setting a new benchmark in integrating the digital and physical worlds.

Positioned as “a technology and service enterprise with the supply chain at its core,” JD.com has continuously applied digitally intelligent technologies across the supply chain continuum. This includes aspects like production, distribution, consumption, and after-sales services. As of June 2023, JD.com’s supply chain infrastructure assets were valued at RMB 140.8 billion. This robust infrastructure does more than just fortify the stability and reliability of JD’s own supply chain operations; it also serves as a catalyst for the digital transformation of the company’s partners and associated enterprises across the entire supply chain ecosystem. In doing so, JD is making a tangible contribution to the high-quality, sustainable development of the real economy.

JD.com is committed to broadening the accessibility of its supply chain infrastructure and digital prowess to all industries. Concurrently, the company gathers industry-specific insights to curate bespoke technologies and services tailored to various sectors, such as retail, energy, manufacturing, automotive, and transportation. In doing so, JD is not just advancing its own digital infrastructure but also equipping various industries with the tools needed to expedite their digital transformation journeys, thereby unlocking their value across the industrial landscape.

(vivian.yang@jd.com)