Feb 16, 2023|
JD Health: CEO Shows Remarkable Reporting Card
by Vivian Yang
JD Health has become the “first entry point for online health consumption” in China, said Enlin Jin, CEO of JD Health during the company’s 3rd partners’ meeting on Feb 10 in Beijing. The company is dedicated to providing access to all types of health consumption services in close collaboration with its partners, he added.
Data reveals that over the last three years, JD Health’s revenue has maintained a compound annual growth rate (CAGR) of 68 percent, while the average daily volume of online medical consultations and the annual number of active users both experienced CAGR growth of 48 and 213 percent, respectively.
As more users turn to JD Health Internet Hospital for dependable online medical care, it is expanding quickly. In the first half of 2022, the average daily consultation volume reached 250,000. Currently, the hospital has more than 45,000 doctors at the level of deputy chief physician and above, and has established 27 primary clinical departments and 151 secondary clinical departments.
On the aspect of pharmaceutical retailing, JD Pharmacy has grown by more than four times the industry average for the seventh consecutive year as of 2022. JD Pharmacy has accumulatively served over 100 million patients, and the DOT (i.e., duration of drug treatment) of patients with chronic diseases has been extended, which effectively improves the treatment impact on patients.
It is worth noting that in 2022, JD Health’s medical device user base surpassed 100 million, making it a stellar growth platform for many medical device brands. Among nearly 30,000 medical device brands from home and abroad that partnered with JD Health last year, over 40 brands had annual sales of over RBM 100 million yuan, and some top brands achieved annual sales of nearly RMB 2 billion yuan.
For nutrition and health care products, JD Health worked closely with brand partners to study user needs and propelled a 92 percent YoY sales increase among brand members. Meanwhile, JD Health offers the most comprehensive foods for special medical purposes (FSMP) online in the Chinese market.
On supply chain infrastructure, JD Health’s nationwide medicine warehouse network provides medicine storage service under all sorts of conditions in terms of different temperatures and dosage forms. It has achieved same-day delivery of products that are self-operated by JD Health teams in 146 cities and next-day delivery in 337 cities across China.
Highlighted during the partners’ meeting were four dimensions that will guide JD Health for the next development step to create fuller health service offerings to all people, including an open ecosystem, model expansion, service integration, and universal accessibility.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
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