Apr 27, 2022| ESG

JD.com Increases Living Necessity Inventory by 3-5 Times in Beijing

Vivian Yang

by Vivian Yang and Yuchuan Wang

As multiple COVID cases have occurred in Beijing since April 24, JD.com has increased inventory of key living necessities by 3-5 times the usual amount to ensure adequate supplies in the capital city. According to the company’s announcement today, local residents’ needs can be sustained for more than three months at fair prices with sufficient stock of product categories ranging from food, fresh produce, products for household disinfection and cleaning, baby and maternity, and personal care, etc.

SEVEN FRESH supermarkets in Beijing on April 25th

At the same time, JD Logistics has arranged over 1,000 frontline workers to back up the warehousing and delivery work of high-demand goods, especially rice, flour, cooking oil and alike, to maintain smooth operation around the clock.

The company is also supporting Walmart, China Resources Wanjia, Yonghui and other supermarkets, as well as a number of milk, meat, and frozen food brands to quintuple stock and leverage its intra-city on-demand retail network JDDJ to deliver products to consumers in a timely manner. JD’s omni-channel supermarket SEVEN FRESH has tripled its stock from the usual amount as part of the epidemic response mechanism.

JD’s everyday life shopping platform Jingxi mobilized its fruits and vegetable suppliers from Shandong, Henan, Hainan, Yunnan provinces and other partner production bases, and has purchased 1,000 tons of fresh produce from over 500 large farms to ensure supplies to Beijing.

To ensure smooth logistics procedures, JD Logistics has built an emergency response mechanism which covers from warehousing and sorting to transportation and delivery. The company has allocated 2,000 logistics vehicles to expand transportation capacity. Thorough disinfections are performed three times a day at warehouses, sorting centers and delivery stations.

JD’s couriers in service at Jiuxianqiao area

The company has also explored a delivery model for lockdown neighborhoods with the municipal government and districts. Previously, as part of an effort organized by Jiuxianqiao Sub-district in Beijing’s Chaoyang District, more than 80 JD couriers joined the volunteer team and provided daily necessity delivery services for five locked down communities.

(Vivian.yang@jd.com; Yuchuan.wang@jd.com)

Dec 3, 2024| ESG

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

(vivian.yang@jd.com)

Oct 30, 2024| ESG, JD Worldwide

Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

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