Apr 27, 2022|
JD.com to Support SME Merchants and Brace for Opener 618 Grand Promotion
Vivian Yang
JD Retail pledged to reduce operating burdens for its merchants with emphasis on supportive measures for SME merchants, promising to increase their ROI by no less than 20 percent during the upcoming 618 Grand Promotion, said Lijun Xin, CEO of JD Retail, at a JD’s merchants meeting held on April 26 ahead of the mid-year shopping festival.
Thirty supportive measures for merchants were introduced during the meeting based on “Three Reductions” in terms of operating cost, performance tests, and risks, and “Three Optimizations” for operating rules, efficiency and services.
The announcement comes at a time when China’s retail activities continue to face COVID disruptions and sluggish consumption recovery. JD’s moves aim to foster resilient teamwork with its merchants and help them rebuild confidence for business growth.
“We strive to create a healthier, opener and more orderly ecosystem in which tens of thousands of JD merchants can achieve sustainable development” said Xin. “By enabling these small and medium-sized merchants, we can jointly contribute to stabilizing tens of millions of jobs across their industrial chains,” he added.
The company revealed that in the past four months, its rate reductions for merchants exceeded RMB 200 million yuan.
On top of its advantageous first-party sales model, JD has been making it a priority in recent years to integrate a significant number of third-party merchants on its marketplace. Thanks to this “open ecosystem” strategy, in the past five years, the variety of product categories on JD.com expanded by 83 percent and the amount of new brands increased by 40 percent.
The company will unveil the new version of JD App, v11.0 ahead of 618 Grand Promotion to bring simpler, more transparent and consistent operating experiences for its merchants. Traffic generating policies will be upgraded, covering the areas of searching, marketing, recommendation and advertising, in which small and medium-sized stores and products with special features have greater exposure.
JD also developed a simplified operating system catered to SME new merchants to facilitate their on-boarding process.
Moreover, merchants will benefit from JD’s integrated supply chain capabilities covering warehousing, delivery service, customer service and after sales service to create a premier shopping experience for their customers in an efficient way. For example, in the past two years, thanks to JD’s product return services including the speedy review and flash refund functions in its APP, merchants’ average after-sales service time has been shortened by 28.25 hours and this January, the duration was further reduced by half year on year.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com Increases Living Necessity Inventory by 3-5 Times in Beijing
