May 23, 2022|
JD.com Invested Over RMB 40 Billion to Provide Users With Omni-Channel Supply Chain Service
by Xiaoqian Han
JD.com held the kickoff event for its 618 Grand Promotion under the theme of “Responsible Supply Chain”on May 20th. “JD.com has always been devoted to delivering an ‘authentic products and delivered today’ experience for consumers,” said Chen Lin, vice president of JD.com and head of JD Retail, at the event.
JD Retail has invested more than RMB 40 billion yuan on user services alone in the past two years, in addition to logistics and consumption services. JD.com’s “Omni-channel supply chain service” is now ranked first in ensuring a seamless and frictionless experience guarantee in four dimensions: whenever you want to buy, wherever you want to buy, how you want to buy, and whatever you want to buy.
To fulfill consumers’ needs, JD.com provides a 24-hour full-time companionship service and has also established an exclusive advising service and after-sales team in 3C home appliances, maternity and child, medicine, sports, beauty, pets, and other categories
Regarding how to buy, JD.com forms a full-process assurance for users, including pre-sales, in-sales, and after-sales services. In the vein of what to buy, JD.com has 25 unique services that exceed user expectations, including JD 3C home appliances, JD Sports, JD SEVEN FRESH supermarkets, JD Auto, JD health, and other omnichannel capabilities.
For a long time, JD.com’s well-known services have won the trust of consumers. In particular, JD pioneered 44 services in the sector, such as “price protection”, and 25 services that are unique in the retail industry, including those below:
- JD 3C Home Appliances: The 30-day price guarantee and 180-day only replacement services are based on omnichannel capabilities, which will provide a superior service experience both online and offline.
- JD International and JD Sports established a long-term agreement with China Certification and Inspection Group and other authoritative identification agencies in various regions, and jointly launched the “Authentic Identification” service.
- JD Auto introduced “free tire installation, three-year warranty” and “compensation for purchasing pricey oil, and free traceability of genuine products” as assurance service.
- JD Health launched new service products such as expert online, nighttime quick diagnosis, and pharmacy outpatient clinic to meet the needs of users.
In addition, in order to improve third-party merchants’ consumption experiences, JD 618 Grand Promotion will also launch a “free door-to-door replacement” service for third-party merchants to reduce replacement and return costs. Consumers can conveniently enjoy a free door-to-door replacement experience in as fast as 3 hours.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
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