Nov 23, 2023|
JD.com Recognized on FORTUNE China’s Most Admired Companies 2023 List
by Vivian Yang
FORTUNE Magazine unveiled the China’s Most Admired Companies 2023 list on November 21st. In recognition of its business excellence and industry leadership, JD.com proudly secured the 21st position on the Top 50 All-Stars List.
FORTUNE’s Chinese edition, in detailing the criteria for this ranking, emphasized the importance of a company’s “soft power,” encompassing not only operational effectiveness but also management acumen,, sustainability initiatives, and social responsibility. This year’s list highlighted companies that demonstrated exceptional adaptability and resilience in an increasingly complex and uncertain global business landscape.
JD.com distinguished itself in several key areas of “soft power” in 2023, garnering accolades for its initiatives in job creation, employee inclusiveness, and gender diversity. These commendable efforts include:
- Employment Growth: As China’s premier private technology company, JD.com boasts a workforce of over 560,000 employees, demonstrating its leading position in generating employment opportunities.
- Inclusive Employment Initiatives: The company’s “Sunshine Angels” program, aimed at offering online customer service positions to individuals with disabilities, received acclaim from the APEC Women Leadership Forum for its innovative approach to women’s empowerment in 2023. Women constitute 70% of the core roles in this program.
- Gender Diversity: JD’s commitment to gender equality is evident in its workforce composition and leadership. Women represent a significant 46% of JD’s office workforce. Additionally, the company’s 2022 ESG report highlights its dedication to gender diversity, with women occupying nearly 43% of its board positions.
FORTUNE’s Chinese edition also shed light on the rigorous selection process for the ranking, involving comprehensive surveys of over 39,255 business executives across China. The evaluation criteria spanned a broad range of aspects, including management quality, talent attraction and retention, excellence in products and services, and commitments to social and environmental responsibility.
Apr 29, 2024|
JD.com Teams Up with Brands to Launch “Trade-in Alliance for Household Appliances and Home Goods”
JD.com recently announced the “Trade-in Alliance for Household Appliances and Home Goods” in collaboration with over 100 renowned brands. This initiative, unveiled on April 27, aims to expand and enhance trade-in services across China and has already been successfully implemented in 20 provinces and cities.
The Trade-in Alliance allows consumers to access JD’s trade-in services for an extensive range of products, covering over 200 subcategories including TVs, refrigerators, washing machines, air conditioners, and more. The initiative caters to a growing demand, with more than 16 million users leveraging JD’s platform since 2023 to exchange their old household items for new ones. This represents a 200 percent increase in first-time users year-on-year.
To further enhance the customer experience, JD.com has introduced the “Three Free & Four Unlimited” trade-in service. This service includes complimentary door-to-door pickup, disassembly, and handling of old goods. Additionally, it places no restrictions on the trade-in items regarding their original purchase channel, brand, age, or condition. With just four simple clicks on the JD app, users can receive generous discounts from their old goods and enjoy the convenience of JD’s one-stop trade-in services.
JD.com also utilizes its logistical strengths to extend these services to even the most remote areas of China. For instance, customers living in Tibet at an elevation of 4,300 meters can now easily access JD’s trade-in options, including doorstep delivery and recycling of old appliances.
The Trade-in Alliance is built on six foundational pillars: service capabilities, brand support, marketing initiatives, industry chain synergies, omni-channel development, and category cooperation. By fostering closer partnerships with leading brands in the household appliance and home goods sectors, JD.com is setting a new standard for hassle-free trade-in services, offering unparalleled convenience and value to consumers nationwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD.com Announces Third Quarter 2023 Results
