May 18, 2023|
JD.com Unveils Kazakhstan National Pavilion, with Kazakhstan’s President Kassym-Jomart Tokayev in Attendance
by Vivian Yang
On May 18th, JD.com held the opening ceremony of the Kazakhstan National Pavilion in Xi’an. President Kassym-Jomart Tokayev of Kazakhstan attended the ceremony, making it the first JD National Pavilion launched in the presence of the head of state. It also represented Kazakhstan’s first venture into establishing a National Pavilion on a Chinese e-commerce platform.
President Kassym-Jomart Tokayev of Kazakhstan (middle) attended the opening ceremony of the National Pavilion of Kazakhstan on JD.com
The newly launched National Pavilion features more than 20 specialty products that encapsulate the essence of Kazakhstan. Visitors to the Pavilion can explore and purchase an array of products from popular brands such as BAYANSULU’s imported candies and chocolates, Piala’s black tea, along with nutritious products like camel milk powder, safflower seed oil, and more. This Pavilion represents a trustworthy and accessible platform for JD.com’s nearly 600 million JD users to experience the authentic, rich flavors of Kazakhstan.
JD’s vice president Wei Ye said at the opening ceremony that as China’s economy continues to grow and evolve, consumer demands for imported products are becoming more diverse and quality oriented. Through official authorization and support from institutions such as embassies, government organizations, and authoritative associations, JD.com is committed to employing its resourcefulness and supply chain capabilities to bolster the development of the national pavilion program. In concert with partners, the aim is to amplify the visibility and market opportunities for superior overseas products and brands within China.
Kazakhstan, the most populous and expansive country among the five Central Asian nations, is also the world’s largest landlocked country. It counts China as its largest export destination and second-largest trading partner. The establishment of the National Pavilion has benefitted from the robust support of the Embassy of Kazakhstan in China and the China General Technology Group, whose subsidiaries are orchestrating product imports and managing the national pavilion’s online operations.
Today, JD.com is proud to host 50 country-specific pavilions, making it the largest and most comprehensive country-themed import product retail program among all Chinese e-commerce platforms. This unique initiative offers an extensive range of product categories, from food and beverages — including fresh produce, wines, and spirits — to fashion, beauty, maternity and baby supplies, household items, and more. Each pavilion is dedicated to showcasing iconic, genuine, and specialty products, sourced directly from their countries of origin. Further enriching the consumer experience, the program also highlights cultural and tourism aspects from each participating country, fostering opportunities for cross-cultural dialogue.
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
JD.com Announces Debut of Bottega Veneta’s Online Flagship Store
