- Sep 01, 2020
- Business Update
JD Delivers Samsung Galaxy Note20 to Customers within One Hour
by Rachel Liu
Samsung’s new Galaxy Note20 went on sale on JD last week. To provide a better customer experience, JD added one-hour delivery service for the product.
JD, Samsung and JDDJ (JD Daojia, a local on-demand retail platform under Dada Group) worked together on the on-demand delivery service. Over 100 Samsung offline stores have launched on JDDJ. When customers order Samsung products on JD, the nearby Samsung store can take the order and have JDDJ finish the last-mile delivery. Now the service is offered in 43 cities around China.
JDDJ started to offer electronics products beginning in April. JD Mobile Store and many brands’ offline stores have launched on the platform. During the past annual JD Mobile Phone Festival, JD updated the service package for mobile phone buyers to include five services: 30-day return, one-hour delivery, free-trial for 7 days, trade-in and “30365” service. One week after the launch, orders of mobile trade-in services on JD increased over 50% compared with the week prior to the launch.
The new Galaxy Note20 is equipped with an S Pen that offers groundbreaking low latency. It also enables users to transform handwriting into text, and save and sync notes across devices including mobile, tablet and PC. Its high-quality screen, professional photography capabilities and new signature color mystic bronze have received great response from customers.