Nov 23, 2020|
JD Empowers Fook with Supply Chain and Smart Logistics
by Rachel Liu
Leading Chinese convenience store brand Fook (见福) has achieved extensive expansion in Fujian province and the city of Chengdu in the past two months after cooperating with JD.
Fook is the largest convenience store chain brand in Fujian province, southeast China. JD invested in Fook this August, and after leveraging JD’s supply chain and smart logistics, Fook has covered most of the areas in the 3rd to 5th tier cities in Fujian, and built over 100 new stores in Chengdu with one-hour delivery service.
Achieving digitalization in the convenience store industry is not easy, as the stores are usually in different geographical areas, and the direct-sale + franchise model used by Fook means higher standards on products and supply chain. According to Haifeng Chen, general manager of strategy innovation at JD FMCG Omnichannel, JD’s support for Fook mainly covers supply chain, products and omnichannel marketing.
On supply chain management, JD has launched the Fook Flagship store to introduce iconic products from Fujian province to customers from all over China. JD also used big data to analyze the most popular products in Fujian as a supplement to Fook’s supply chain. JD’s Location Based Service allows customers to enjoy on-demand delivery when they shop on the Fook store on JD.
Fook also joined JD’s Omnichannel Fulfillment program and saw its sales of online to offline orders increase over 10 times YoY. Over 100 stores have introduced JD’s smart advertisement screen to provide cloud shelves, advertisement exposure and interaction games with customers.
JD’s extensive logistics network that can reach over hundreds of millions of customers is an important supplement to Fook’s original supply chain, which is more focused on delivering products to stores. “Fook’s business was mostly offline before. After working with JD, we have seen new development opportunities in online and offline integration,” said Li Zhang, CEO of Fook.
“JD’s participation has given us more confidence. Previously, we didn’t have that much confidence to say that we can open 30,000 or 50,000 stores. But now with JD in charge of supply chain and Fook in charge of operations, we think Fook will develop very fast in the future,” said Zhang.
Apr 25, 2024|
JD Logistics and MINISO Announce Expanded Partnership to Enhance Logistics Efficiency
JD Logistics (also known as JINGDONG Logistics), a leading global logistics provider, recently announced the expansion of its partnership with MINISO, the renowned household and consumer goods retailer. This collaboration, which began in 2022 with operations in Australia, now extends to MINISO’s network in Malaysia.
JD Logistics’ robust global supply chain infrastructure includes nearly 90 bonded, direct mail, and overseas warehouses across key markets such as the United States, Germany, the Netherlands, France, the United Kingdom, Australia, the Middle East, and Southeast Asia. Committed to replicating its proven supply chain management expertise from China in international markets, JD Logistics provides extensive support to a broad spectrum of clients, including international enterprises and Chinese brands expanding overseas.
MINISO’s diverse product range and rapid restocking requirements, combined with its strategic store locations in bustling commercial areas, present unique logistical challenges. These include critical delivery lead times and the need for off-hours operations to ensure uninterrupted customer experiences. JD Logistics has effectively met these demands through reliable and adaptable warehousing and fulfillment service solutions.
Notably, the trust built with MINISO has led some store managers to entrust their store keys to JD Logistics’ drivers to facilitate smooth and timely deliveries. Among them is JD Logistics driver Nick Yang, responsible for delivering goods to all MINISO stores in Sydney. Yang’s daily schedule involves commuting between JD Logistics’ warehouse and approximately 10 MINISO outlets throughout the city.
Over the next three years, JD Logistics will continue to develop its comprehensive global supply chain logistics network, which integrates overseas warehouses, international transshipment hubs, local distribution networks, and transnational transportation networks.
This partnership is not only a testament to JD Logistics’ proven expertise and global operational capabilities but also underscores the commitment of both companies to foster innovation in supply chain management for retail operations worldwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD Health Is Committed to Mental Health Relief
