Apr 19, 2021|
JD ESG: Self-built Donation Platform Improves Efficiency and Impact
by Hui Zhang
JD’s online donation platform, the “JD Giving Platform”, was highlighted in the company’s first Environmental, Social and Governance (ESG) report issued on Apr. 16. Leveraging JD’s self-operated e-commerce network, the JD Giving Platform was created to provide charity programs with integrated support.
“One-click donation and direct supply distribution with transparency is a new model that JD has created to fulfill its social responsibility,” said Baozheng Long, vice president of JD.com and vice chair and secretary of JD Foundation. “JD’s strength in technology, logistics network, and ecommerce platform make it possible for JD to not only offer help itself, but also mobilize people from all walks of society to make their own contribution to make the world better.”
This platform, created by JD’s charity affiliate JD Foundation, is the first Internet fundraising information platform recognized by the Ministry of Civil Affairs of People’s Republic of China. The platform creates social value and drives everyone to participate in philanthropy.
Through the platform, charity organizations can not only raise money from individual consumers but also use JD’s supply chain, distribution network, technical support and customer service to guarantee the donations reach their intended recipients. More importantly, the platform has provided consumers with a transparent and reliable donation experience. Through JD’s official app, more than 470 million consumers can learn about various charity programs and purchase materials to help people in need. The materials are delivered directly to the charity program by JD’s efficient logistics system. In this way, JD’s business network and logistics system offer a convenient way to connect consumers with trusted charity programs, and donations can be completed with just one click.
The platform features two major functions, with one of them supporting used materials recycling, including clothing, toys and books, and the other function supporting money donation and one-click purchasing of materials from JD to be donated to people in need. So far, people have purchased 3.61 million new items for donation, and nearly 4 million idle items have been recycled through the platform.
So far, JD has partnered with dozens of Chinese official NGOs, such as China Social Welfare Foundation, One Foundation, China Women’s Development Foundation, and Wardrobe of Love, to enlarge JD’s radius of impact in helping people in need.
From 2019-2020, JD.com initiated several rounds of a clothing recycling project, “Exchange Old Clothes for Love” Clothes Donation, in partnership with China Charity Federation to help children with premature heart disease. Through customer orders placed on the platform and the free home collection service of JD’s express service, the project successfully recycled more than 473,000 pieces of clothes in 90 cities in China, including Beijing, Shanghai, Shenzhen, Chongqing and Shenyang. While nurturing community awareness of public welfare, it is also a lively practice of promoting low-carbon lifestyles, emissions reductions, and waste classification.
In cooperation with Li-Ning, the well-known Chinese sportswear and sports equipment company founded by Olympic gymnastics champion Li Ning; World of Art Brut Culture (WABC), a Shanghai NGO devoted to supporting special needs individuals through creative art therapy treatment; and Paipai, a second-hand commodity trading platform; JD has initiated a CSR project to raise public awareness and money for children with autism. Socks made from recycled bottles with paintings drawn by children with autism were sold on JD, with thousands sold out within the first 6 hours of launching. All the money raised through this program on the JD Giving Platform was donated to children with autism.
JD Foundation was created on September 24, 2014 with the mission of advocating corporate responsibility for a higher quality of life, and supporting public welfare. Led by the ideas of social innovation and entrepreneurship, JD Foundation organizes charitable activities in the fields of poverty alleviation, education, and environmental protection. In 2020, JD Foundation donated around RMB 200 million yuan. JD Giving Platform raised RMB 19.77 million yuan and more than 850,000 charitable items.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD ESG: JD’s Data Center Carries Green DNA
