Aug 4, 2023| ESG

JD Foundation Announces RMB 30 Million Donation to Aid Flood Victims in Beijing, Tianjin, and Hebei Amid Typhoon Doksuri Crisis

Yuchuan Wang

The JD Foundation has announced a RMB 30 million worth donation to extend urgent disaster relief to those affected by Typhoon Doksuri’s devastating floods in Beijing, Tianjin and Hebei. The first wave of donated essential supplies has already been delivered to those on the front lines.

With the prompt coordination of resources, the company has prioritized the delivery of vital emergency supplies to vulnerable populations, including the elderly, children, and critically ill individuals in need of rescue.

JD.com’s Comprehensive Relief Efforts:

Fast-Tracking Emergency Deliveries: Local couriers are working tirelessly to deliver essential goods and services to those in dire need.
Heroic Rescue Operations: On the morning of August 1st, JD Logistics courier Cai Xinglong and colleagues Guo Fei and Gao Meng embarked on a daring rescue operation in Zhuozhou, Hebei Province, rescuing over 20 elderly individuals and women from danger using inflatable boats.
Technology Deployment: JD Logistics deployed its cutting-edge logistics technology, including self-developed drones, to expedite the delivery of necessities to those trapped in urgent need.
Amplifying Essential Supplies: JD’s supermarket 7Fresh has more than doubled the in-store inventory of vegetables, meat, water, and instant food and has added more delivery personnel to meet the escalating demand.
Specialized Services: JD Auto’s “Car Doctor” offers free 24/7 online consultations for car owners, while JD Health and its brand partners have donated over 4,000 first aid kits and other vital supplies to the Beijing Disabled Persons’ Welfare Foundation for the relocation of disabled individuals. Additionally, JD Health’s online hospital also launched free online consultation services for individuals located in disaster-affected areas.

JD.com’s determined and swift response echoes the philosophy of its founder, Richard Liu. In 2012, Liu authorized immediate action and donations from the nearest JD warehouse in the event of a national disaster anywhere in the country, ensuring that urgent needs are met without delays.

JD.com’s multifaceted approach to disaster relief illustrates the spirit of community and empathy at the heart of the organization. The entire JD.com family remains committed to these efforts, united in their endeavor to help those affected by this disaster.

(yuchuan.wang@jd.com)

Dec 3, 2024| ESG

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

(vivian.yang@jd.com)

Oct 30, 2024| ESG, JD Worldwide

Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

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