Apr 7, 2020|
JD Health CEO Tells AP TV about the “Largest Hospital in the World”
by Ella Kidron
The Associated Press published a video (subscription required) taking an in-depth look at JD Health’s online consultation platform. The roughly three-and-a-half minute-long video includes interviews with CEO of JD Health Xin Lijun, as well as with Dr. Xu Siying, a full-time doctor with JD Health.
Online service is making a huge impact for people who are unable to get to a doctor due to self-isolation or road closures during COVID-19. Xin explained, “Due to the spread of the novel coronavirus virus, there’s many areas where people have to go into self-isolation. It’s difficult for them to have the chance to go for in-person consultation, so during this epidemic, the demand for online consultations has exploded.”
Xin Lijun, CEO of JD Health, speaks to AP TV in his office at JD HQ
In the video, Dr. Xu is pictured speaking with a patient. She jots down the patients symptoms during the conversation. “We receive patients online and give them comprehensive answers, one-to-one. Many patients find this to be a very good experience.”
When asked about the difference between online and offline consulting, Dr. Xu explained, “In fact, both online and offline, we’re doing the same thing, providing diagnosis and treatment services to patients.” It is not really a decision of offline or online medical care, and in fact the two should work in tandem. “I think offline and online medical treatment can actually form a closed loop of complete medical treatment.”
Dr. Xu Siying speaks to AP TV at JD Health offices
JD is providing the service entirely for free during the duration of the epidemic. Xin explained that the company sees this action as part of its responsibility to society. “During this epidemic, you can’t just think of the commercial benefits or relations you can get, because it is a society-wide problem.”
In addition to the hundreds of full-time doctors the company employs directly, JD Health has already recruited over 30,000 doctors from medical institutions across the country. “It’s the largest hospital in the world” according to Xin.
JD launched its online medical consultation platform early on in the COVID-19 outbreak. With the rapid growth of the virus overseas, the company launched a bilingual English-Chinese version of the platform in mid-March. One of the impetuses to release the platform is that being in self-isolation makes it difficult for people to get to hospitals. As a result, the demand for online consultations has exploded. So far, the platform has already received more than 5.85 million views, and has conducted 130,000 overseas consultation request, including over 8,100 in English.
Apr 1, 2024|
JD Chief Economist: Tech-Driven Supply Chain Revolutionizes Gen-Z Consumer Engagement in China
At the inaugural FORTUNE Innovation Forum in Hong Kong on March 28th, Dr. Jianguang Shen, chief economist of JD.com, highlighted the transformative impact of tech-driven supply chain solutions in meeting the dynamic needs of Gen-Z consumers in China.
“Gen-Z consumers are very discerning and pragmatic,” said Dr. Shen. “They don’t care if the brand is local or global.” Dr. Shen began by discussing the increasing sophistication of younger Chinese consumers. “The rising popularity of local products can be attributed to China’s supply-side reform, which has enabled brands to provide lower-cost products with higher quality,” he said. Shen also emphasized the strategic advantage that brands can achieve by leveraging advanced digital supply chains, which offer deep insights into consumer behavior, thereby tapping into substantial market opportunities.
Joining Dr. Shen were industry leaders including Angela Wei Dong, Global Vice President China at Nike; Pontus Erntell, President and Chief Sustainability Officer at IKEA China; and Doreen Wang, CEO of Kantar China and Global Head of BrandZ. Together, they shed light on the shifting preferences of China’s youth towards quality, sustainability, and enhanced social engagement in their retail experiences, especially amid economic headwinds, prompting brands to adapt swiftly.
Drawing examples from JD.com’s platform, Dr. Shen discussed the rising popularity of eco-friendly mini refrigerators among Gen-Z consumers. These products, aligning with Gen Z’s penchant for tech-savvy and environmentally conscious offerings, underscore the necessity for brands to evolve and align with consumer preferences.
Furthermore, Dr. Shen discussed the positive impact of a new government policy encouraging trade-in of consumer goods, which is expected to boost consumption. Leveraging JD.com’s robust supply chain capabilities, customers not only can easily trade in old appliances for more modern and eco-friendly goods but also benefit from a suite of JD’s attentive services such as doorstep pickup, installation, and recycling.
The conversation also touched upon the strategic collaborations under the Consumer-to-Manufacturer (C2M) model between JD.com and numerous brands, aiming to streamline the journey from product ideation to distribution. This collaboration has welcomed over 4,000 brands to JD.com’s C2M platform, drastically reducing product research and market introduction times by 80% and 70%, respectively, thereby fostering a mutually beneficial ecosystem for brands, retailers, and consumers.
Dr. Shen concluded by emphasizing JD.com’s commitment to technological innovation, with its deployment of AI-driven chatbot customer service, highly automated warehouses, autonomous delivery vehicles, and integrated retail solutions that bridge both online and offline domains. These innovations are designed to meet the dynamic preferences of consumers, enhancing the overall shopping experience and setting a new standard in consumer engagement.
JD Data: Consumers Embrace Outdoor Activities in Spring
