Feb 11, 2020|
JD Health offers Innovative Services during Coronavirus Outbreak
By Hui Zhang
JD Health, JD.com’s health care business and one of the highest-valued unicorns in the world, is continuously innovating amid the novel coronavirus outbreak to meet patients and consumers’ needs. JD Health has launched free online medical consultation services and ensured in-time medical supply in an effort to avoid cross-infections. It also invited top medical experts in China to give free live-streams to ease people’s anxieties about the epidemic. Here is how JD is making it happen.
Free Online Consultation Services
Starting on February 6th, JD Health expanded the scope of its free 24/7 online consultation to include all diseases. The clinical departments involved would address not only the epidemic-related respiratory, infectious and psychology departments, but also cardiology, endocrinology and pediatrics, amongst others. The services are available to not only residents of Hubei, but also all the people across the country having access to the Internet. This helps reduce the risk of cross-infection, provide timely and convenient consultation services for a large number of patients who can’t go to hospitals. Meanwhile, it can also help relieve the pressure on hospitals.
As early as January 26th, JD Health launched a free online consultation platform within JD’s app to people who suffer from symptoms such as cough, fever, fatigue, and diarrhea and wish to consult a physician. At the same time, JD Health offers a free hotline service for people who need psychological support, especially front-line medical staff working in a highly-intense and high-stress environment.
JD Health convenes tens of thousands of expert physicians who offer a wide range of medical consultation services on its platform, and there are nearly 200 physicians employed as full time staff. The average daily consultation volume of JD Health’s platform has reached 100,000 since January 26th. During peak times, the free consultation is able to serve tens of thousands of patients within an hour. Nearly 60% of all free consultation requests are received and handled by respiratory physicians.
“As a doctor, although we are unable to go to the frontlines, we can serve more people on another battlefield. I’m honored to be able to provide patients with self-protection, medical guidance, and to help ease their anxieties through JD Health’s platform,” said Fan He, a full-time doctor of JD Health.
Securing Medical Supplies
Undertaking a quarantine or home isolation is an important measure to control the spread of the epidemic, but it also makes it inconvenient for people who need to see a doctor and buy medicine.
“People with chronic diseases, the elderly, infants and young children, and pregnant women are among those with high demand for medical treatment and medicinal purchases. However, these vulnerable people will not only have to face the risk of cross-infection if going to hospitals but will also increase the pressure for hospitals, which would feel the strain,” said Jianbo Xiao, general manager of JD Health’s Internet Hospital.
JD Health, which is the largest pharmaceutical retailer in China, ensures drug supply and promises not to increase prices during this period thanks to its direct cooperation with a large number of well-known pharmaceutical companies at home and abroad. In addition, JD’s unparalleled logistics efficiency and qualified pharmaceutical team also make it possible for consumers to buy the right drugs appropriate for their illness and get them delivered in time.
Live-streams by Medical Experts
JD Health has organized several live-stream experiences hosted by administrators or medical experts from top Chinese hospitals and medical veterans who have experienced the 2003 SARS epidemic to provide knowledge of coronavirus-prevention and psychological counseling. The live-streams are free to the public to help reduce their anxiety related to the epidemic, and JD Health promises to continue providing more live-streams in the future.
“Facing this epidemic, JD Health is working day and night to ensure the quality of our consultation services, and continually exploring new ways to help curb the coronavirus outbreak,” said Lijun Xin, CEO of JD Health.
In November 2019, JD Health completed its latest funding round at US$1 billion, valuing the start-up at around US$7 billion after it was spun off from JD.com in May. This makes JD Health the third unicorn to be launched by JD.com after JD Digits and JD Logistics.
(zhanghui36@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Launches National Fresh Produce Green Channel
