Mar 17, 2020|
JD Health Provides Free Online Consultation Targeting 60 Million Chinese Overseas
by Hui Zhang
JD Health announced the launch of a free online medical consultation platform today. The platform, which is in Chinese, targets more than 60 million Chinese living overseas.
It features doctors and medical experts with rich frontline experience in fighting against COVID-19, and traditional Chinese medicine (TCM) experts and physicians who can offer services in both English and Chinese.
As of 11 am Beijing Time on March 17th, according to Chinese official data, more than 100,000 cases of COVID-19 had been confirmed in over 150 countries and regions around the world, excluding China. JD Health integrated its medical resources and technology to bring the innovative medical services to overseas Chinese as the global epidemic situation is escalating. Patients simply need to type in key words “全球抗疫” in JD’s app to log onto the platform.
Free Online Medical Consultation for Overseas Chinese
Doctors from Frontline
A member of the medical staff who volunteering in the epicenter in Hubei province, Jinwei Yin is not only a full-time doctor from Xishan People’s Hospital in Wuxi City, Jiangsu province，but also a part-time doctor working for JD Health. He is also one of the first batch of 38 doctors who volunteered to offer free online medical consultation to help overseas Chinese on JD’s consultation platform.
“We pick up our cell phones as soon as we take off our protective clothing, hoping to provide overseas compatriots with our first-hand experience in the fight against the epidemic and offer them professional and practical medical advice they really need at this stage,” said Yin.
Jinwei Yin Working in Isolation Ward
TCM Experts & Bilingual Services
The online consultation platform has gathered more than 300 doctors from different clinical departments, including infectious disease and respiratory departments, among which over 30 are TCM experts to offer guidance on traditional medicine to overseas Chinese.
Although the platform’s interface itself is in Chinese, the platform does offer some bilingual services. Nearly 20 doctors are able to provide free consultation services in both English and Chinese.
JD Health also offers a free hotline service, 400-622-6108, in Chinese for people who need psychological support.
“Our overseas compatriots have been concerned about China and donated money and supplies to help us over the past two months. They are now facing unprecedented challenges since the disease is accelerating. We’re feeling the same and want to help them out,” said Lijun Xin, CEO of JD Health.
As early as January 26th, JD Health launched a free online consultation platform within JD’s app for people who suffer from COVID-19 related symptoms in China. The platform expanded its services to cover all diseases on Feb. 6th. So far, the online consultation platform has offered services to over 5 million Chinese consumers with the number of daily consultations exceeding 120,000.
Apr 29, 2024|
JD.com Teams Up with Brands to Launch “Trade-in Alliance for Household Appliances and Home Goods”
JD.com recently announced the “Trade-in Alliance for Household Appliances and Home Goods” in collaboration with over 100 renowned brands. This initiative, unveiled on April 27, aims to expand and enhance trade-in services across China and has already been successfully implemented in 20 provinces and cities.
The Trade-in Alliance allows consumers to access JD’s trade-in services for an extensive range of products, covering over 200 subcategories including TVs, refrigerators, washing machines, air conditioners, and more. The initiative caters to a growing demand, with more than 16 million users leveraging JD’s platform since 2023 to exchange their old household items for new ones. This represents a 200 percent increase in first-time users year-on-year.
To further enhance the customer experience, JD.com has introduced the “Three Free & Four Unlimited” trade-in service. This service includes complimentary door-to-door pickup, disassembly, and handling of old goods. Additionally, it places no restrictions on the trade-in items regarding their original purchase channel, brand, age, or condition. With just four simple clicks on the JD app, users can receive generous discounts from their old goods and enjoy the convenience of JD’s one-stop trade-in services.
JD.com also utilizes its logistical strengths to extend these services to even the most remote areas of China. For instance, customers living in Tibet at an elevation of 4,300 meters can now easily access JD’s trade-in options, including doorstep delivery and recycling of old appliances.
The Trade-in Alliance is built on six foundational pillars: service capabilities, brand support, marketing initiatives, industry chain synergies, omni-channel development, and category cooperation. By fostering closer partnerships with leading brands in the household appliance and home goods sectors, JD.com is setting a new standard for hassle-free trade-in services, offering unparalleled convenience and value to consumers nationwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
World Economic Forum Highlights JD’s Use of Drones in COVID-19 Fight
