Mar 28, 2022|
JD Health Releases 2021 Annual Results
by Vivian Yang
JD Health released its 2021 financial year annual results on March 28th, the company’s second full-year earnings release after its listing on Hong Kong Stock Exchange (6618.HK) on Dec. 8, 2020. The company announced net revenue of RMB 30.68 billion yuan, an increase of 58.3% year on year. Profit (on a non-IFRS basis) was RMB 1.4 billion yuan, up by 91.5% YoY.
JD Health’s business maintained strong growth momentum in 2021, driven by a growing user base and improvements to the user experience. On Dec. 21, 2021, annual active user accounts reached 123 million, representing a net addition of over 33.56 million from the 12-month period ended December 31, 2020. Additionally, its online medical consultation service grew rapidly, with its daily average consultations exceeding 190,000.
In his letter to shareholders, JD Health CEO Enlin Jin wrote that “over the past year, under the guidance of the relevant policies and regulations, and adhering to long-term value, JD Health consistently enhanced its capabilities by opening its ‘retail pharmacy + healthcare service’ ecosystem, helping the upstream, midstream and downstream entities in the industry in their digital transformation, and thus providing quality healthcare services to a wider group of people.”
In addition, “by offering professional supply chain and technology solutions, we served a growing number of local government departments and medical institutions, which accelerated the digital transformation of the healthcare industry and promoted the deeper integration and development of China’s digital and real economy,” Jin noted.
With the business philosophy of “based on trust and focusing on customer’s health”, JD Health is committed to improving inclusive healthcare for Chinese people at large while creating long-term and sustainable value for shareholders and the society.
According to the release, as of the end of 2021 JD Health has been leveraging 19 medicine warehouses and over 400 non-medicine warehouses across the country to realize next-day delivery of more than 80% of its self-operated medicines, and JD Pharmacy is able to deliver cold-chain pharmaceutical products in over 200 cities in China through its proprietary cold-chain logistics network.
JD Health continued to deepen collaborations with leading pharmaceutical companies such as Sanofi China, UCB China, Novartis and more, and became their first choice to release new medicines for online sales as well as a preferred partner to explore digital marketing innovations.
On the development of JD Health’s internet hospital, more than 45,000 doctors with the level of deputy chief physicians (second highest of medical professional title in China) and above have joined JD Health, and together collectively handled a daily average of more than 190,000 online consultations last year. Meanwhile, nine specialized medical centers for infection and liver diseases, brain nutrition, skin repair and more were established, bringing the overall number of specialized medical centers to 27 under JD Health’s internet hospital.
The “Family Doctor” telemedicine program continues to consolidate medical services and products’ resources and provide more diversified service scenarios to users, such as online video or audio consultations that support multiple users’ same time chat, service provision to grassroots communities and more.
In the past year, JD Health’s Rare Diseases Care Project and Fund have helped more than 24,000 patients acquire medications and healthcare services. And the company went full-force for the anti-COVID fight in different regions in China and natural disaster relief such as the flood in Henan province by donating medical supplies and offering voluntary health consultation services both online and offline.
Read the full report of JD Health’s annual results 2021 here.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
JD Health to Promote Chinese Consumers’ Access to FSMP
