Apr 25, 2022|
JD Health’s Support to Shanghai: Online Consultations, Medicine Supplies, Livestream Sharing, Donations and More
Vivian Yang
According to JD Health’s latest data released on April 22nd, as the COVID lockdown in Shanghai has continued this April, the company had been providing an average of over 7,000 Shanghai users with online healthcare consultations on a daily basis, with high demand concentrated on subjects of respiratory, dermatology, gynecology, cardiovascular, gastroenterology, etc.
JD Health has gone to great lengths in coordinating doctors both online and offline in order to provide people in Shanghai with 24/7 support on physical and mental health, medicine administration, and COVID prevention knowledge. Users having difficulty utilizing the App can call JD Health’s service hotline at 950619 for a free consultation.
JD Health’s online consultation pages
Renowned experts including Dr. Wang Guiqiang, director of the department of infectious diseases from Peking University First Hospital, and Professor Lin Jiangtao from the department of respiratory and critical care medicine of China-Japan Friendship Hospital, have been invited to JD Health’s livestream events this month to keep the public informed of professional and trustworthy expertise on the virus development and proper prevention and treatment measures. They answered a variety of queries, which was especially helpful for those who face high risks, such as elderly people and those with underlying diseases.
Professor Lin Jiangtao (left) and Dr. Wang Guiqiang shared COVID prevention knowledge via JD Health’s livesteam
The company created a registration platform to collect medicine supply requests in affected areas to assist patients with chronic diseases in obtaining medications. As of April 20th, the platform had received over 80,000 help requests, with more than half of those validated requests being met, and additional logistics and coordination work is underway in collaboration with the local government and in accordance with the current COVID prevention policy in Shanghai to ensure adequate supplies of medicines and PPEs.
Donations of Sanjiu anti-virus oral solutions airlifted by JD Logistics to Shanghai
On April 20th, JD Health and the Shenzhen-based medical and pharmaceutical business CR Sanjiu donated over 360,000 doses of Sanjiu anti-virus oral solutions, a TCM electuary, to Shanghai, which were airlifted by JD Logistics under a special taskforce. Earlier this month, JD Health teamed up with the Red Cross Society of China and Hainan-based pharmaceutical company Poly Pharm to provide RMB 430,000 worth of medicines to Shanghai General Hospital. The company has also donated 100,000 sets of Wondfo Health’s COVID antigen self-test kit to Shanghai’s frontline logistics workers.
JD couriers using COVID antigen self-test kit on the frontline
To meet people’s various virus-prevention needs, JD Health created a specialized online portal to provide relevant products for consumers’ easy selection, such as clinical thermometers, oximeters, home oxygenators, anti-virus kits, and more, which can be used in various situations at home, on the road, when experiencing minor symptoms, and so on.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
City of Beijing and JD.com Join Hands to Promote Sports Industry
