Nov 26, 2020|
JD Launches Smart Supply Chain Open and Synergy Platform
by Ling Cao
JD has released a smart supply chain open platform. The announcement was made during JD’s second annual Y (JD-Y is JD’s supply chain innovation division) Open Day held in the company’s headquarters in Beijing today. The event gathered partners and experts in supply chain to discuss industry developments and share case studies. The platform targets an ecosystem approach to optimizing cost, efficiency and experience through the supply chain. JD aims to work with 80% of its brand partners through the platform in next three to five years.
Chen Lin, vice president of JD.com and head of the company’s ecosystem business said, “JD will insist in an open attitude. Only in this way can we build a shared ecosystem. We will also continue to serve clients inside and outside JD.”
Chen Lin speaks at JD Y Open Day
Lin shared that the most uncertain thing is customer demand，and addressed that JD needs agile supply chain infrastructure. He said, “The future of supply chain has three characteristics, demand-driven, open and synergetic, and agile and responsive. Companies need to focus on these three aspects to improve overall efficiency.”
Chinese office products brand Deli has cooperated with JD in supply chain synergy programs, leveraging JD’s technologies such as its end-to-end replenishment system. During the latest Singles Day Grand Promotion, Deli’s sales increased 53% YoY, and inventory turnover days were reduced by 13% YoY.
During the event, JD also emphasized the C2M (consumer-to-manufacturer) trend. Among the first group of enterprises who have tried C2M programs, JD has worked with over 1,000 brands on C2M initiatives, covering over 900 categories. Going forward, JD will continue to invest in C2M, building specific innovation center for key categories.
One of the category is small appliances. JD said it will build a small appliances C2M innovation center with over 500 brands. Qianqian Tan, general manager of JD’s small appliances said, “We will co-build products with brands who share the same perspective on innovation. Based on big data, we will tailor the new products based on specific need, promoting the consistent growth for small appliances.”
Qianqian Tan speaks at JD Y Open Day
One case study is the cooperation with Midea. Dr. Max Shen, supply chain chief scientist of JD.com shared how the team leveraged JD’s technologies such as big data and supply chain model to suggest to Midea to emphasize health-related characteristics in their JD C2M baby and maternal refrigerator. The move resulted in significant sales growth. Wei Liao, supply chain operation head for Midea’s China region also praised the cooperation with JD, and shared his view, “We will bring the experience and efficiency improvement suggestions in supply chain programs to Midea’s sales team which will enable us to create more value and achieve synergetic cooperation.”
Wei Liao speaks at JD Y Open Day
Sep 27, 2024|
Leveraging AI to Drive Innovation, Reduce Costs, and Create Jobs: Insights from JD.com’s Chief Economist
At the 2024 FORTUNE Global 500 Summit in Guangzhou on September 26th, Dr. Shen Jianguang, Chief Economist of JD.com, shared how the company utilizes AI to transform its operations across retail, logistics, and more, while driving significant workforce expansion. “By integrating advanced technologies throughout our business, JD.com has more than tripled its workforce in the past six years from 180,000 to 620,000, all while increasing salaries,” Dr. Shen explained during the panel discussion titled “‘Changes and Opportunities’—Chief Economists’ Perspectives.”
AI tools have enabled JD.com to boost efficiency and elevate the customer experience. For example, JD’s AI-driven digital human livestream hosts have helped over 5,000 brands increase off-peak hours’ sales conversion rates by 30%. Additionally, AI-powered customer service representatives offer more personalized support, and logistics couriers use AI to deliver packages faster and with greater sustainability.
JD.com’s customer service representatives
“The competition in China is so fierce, and that’s what drives innovation—you have to innovate to survive,” said Dr. Shen, underscoring the role of innovation in reducing costs and increasing productivity. This is especially crucial in China’s e-commerce landscape, where consumers are becoming more price-conscious. “Consumers are looking for the ‘extreme quality-to-price ratio,’ meaning they want high-quality products at lower prices,” he added. At the same time, Dr. Shen noted a growing trend in rural and lower-tier markets, where significant growth opportunities are emerging.
Dr. Shen also discussed China’s recent economic stimulus packages. “Policy initiatives are important. When people perceive a shift in policy, the market responds,” he said, referring to the government’s subsidies for home appliance trade-ins introduced earlier this year. This program has stimulated demand for affordable, high-quality products, as reflected in the increased sales of subsidized items.
Guangzhou, the host city for the summit, launched a new round of consumer goods trade-in subsidies on September 1st, positioning online platforms like JD.com as essential providers of seamless trade-in services. Over 800 home appliance brands have partnered with JD.com in Guangzhou, offering more than 8,500 products. Additionally, JD.com is working with its brand partners on a Customer-to-Manufacturer (C2M) model, leveraging consumer insights to drive innovation for more tailored products.
JD.com provides one-stop trade-in services for home appliances and home goods
The panel discussion featured Dr. Shen alongside Minggao Shen, Global Chief Economist at GF Securities, and Robin Xing, Chief China Economist at Morgan Stanley, with FORTUNE Editor-in-Chief Alyson Shontell moderating. The panelists agreed that while AI is still in its early stages, its potential is vast. With China’s stimulus policies and a functioning capital market, the private sector is well-positioned to unlock considerable industrial and social value.
JD.com ranked #47 on the 2024 Fortune Global 500, moving up five spots from the previous year. Guided by its mission to “Make Lives Better through Technology,” the company remains committed to cost management, operational efficiency, and enhancing user experiences, while continuing to invest in employee development and upskilling to foster both business growth and workforce advancement.
(vivian.yang@jd.com)
Sep 13, 2024|
JD.com Showcases Cutting-Edge Supply Chain Innovations at 2024 China International Fair for Trade in Services (CIFTIS)
JD.com unveiled its latest digital supply chain technology advancements at the 2024 China International Fair for Trade in Services (CIFTIS), held in Beijing from September 12 to 16. As a global partner of CIFTIS for the fifth consecutive year, JD.com demonstrated its commitment to driving digital transformation across industries. Notably, JD Cloud’s digital human powered by its ChatRhino (or Yanxi in Chinese) large language model (LLM) and JD Health’s Dermatology Service Platform were recognized with the “China Service Practice Case” and “Innovation Demonstration Case” awards, respectively.
JD Cloud’s ChatRhino AI digital human, a pioneering innovation in the field, played a key role during JD.com’s 618 Shopping Festival, becoming the first large-scale commercialized digital human in the industry. Developed entirely in-house, ChatRhino has supported over 5,000 brands, increased off-peak hours’ conversion rates by over 30%, and logged more than 400,000 hours of live streaming with a reach of over 100 million viewers and more than five million user interactions, the digital human has driven over RMB 10 billion in gross merchandise value.
In April 2023, JD Health launched China’s first online skin hospital, featuring over 6,000 registered doctors, including more than 3,500 from top-tier hospitals. Using JD Health’s Jingyi Qianxun (京医千询) LLM, the platform integrates vast medical expertise to deliver smart diagnostic support. The Dermatology Service Platform streamlines the diagnostic process at every stage of patient care, improving treatment efficiency while maintaining the highest standards of medical care.
At CIFTIS 2024, JD.com also introduced several breakthrough retail technologies, including JD.Vision, an early native application for Apple Vision Pro; Jingyan （京言）, an AI assistant for e-commerce; and Jingdiandian （京点点）, an AIGC-powered content generation platform. JD Logistics presented a virtual logistics park leveraging digital twin technology to simulate operations such as storage, packaging, sorting, and highlighted carbon-neutral logistic park practices. JD Industrials launched the “TAIPU”(太璞) digitally intelligent supply chain solution, tailored to optimize demand, procurement, fulfillment, and operations for industrial products. Additionally, JD Finance presented its suite of digital financial products and services, including consumer finance, payments, and wealth management.
JD’s exhibition also highlighted its digital and physical supply chain integration advancements across various business sectors. Key initiatives included cross-border e-commerce operations through JD Worldwide, omnichannel retail by ochama (JD.com’s Europe-based brand), country-specific online flagship stores known as JD National Pavilions, and on-demand retail and instant delivery service under JD NOW. These innovations attracted significant attention and reinforced JD.com’s leadership in advancing the digital transformation of supply chains.
(vivian.yang@jd.com)
JDD Series: JD’s End-to-End Replenishment System Endorsed by Top Industry Journal
