Feb 10, 2020|
JD Merchants Donate to Fight Coronavirus
By Ella Kidron and Rachel Liu
Thousands of JD’s merchants, from large brands to individual sellers, have made donations of resources and time for coronavirus aid support. JD recently spoke to several of these merchants to hear the stories of how they are participating in the fight against the coronavirus.
30,000 food items worth 500,000 yuan
JD merchant Wang Ke donated 3,000 boxes of milkshakes and 2,000 boxes of energy bars to 18 Wuhan hospitals.
Wang operates the “Super Zero” flagship store on JD that officially launched in November last year as a newcomer to e-commerce. Inspired by one of his investors, an institution from Wuhan whose employees spontaneously formed a volunteer team to support doctors and patients during the epidemic, Wang also hoped to find a way to join in and support. After seeing a Wuhan doctor post a photo of New Year’s Eve “dinner” of crackers and instant noodles on social media, he determined that although he was in Beijing, the energy bars and milkshakes he sold might be able to help.
On the first day of the Lunar New Year, Wang mobilized his staff to pack the goods and arranged for transportation. With the traffic restrictions to, from and within Wuhan, he struggled to find a vehicle that would be willing to accept the order. After making hundreds of phone calls around his network in Hubei, he finally established direct contact with 18 Wuhan hospitals via the “Lan Pangzi” (“Blue Fatty”) volunteer organization, and found a vehicle to transport a total of 30,000 items, worth a total of 500,000 yuan, all donated to the hospitals for coronavirus aid support.
8,000 pairs of safety goggles
Li Pengzhi, operator of the Deyin Industrial Products Specialized Store on JD.com, donated 8,000 pairs of safety goggles to traffic cops and taxi drivers in Hubei province. A Shandong native, Li went to university in Wuhan and had fond memories of his time there. With the coronavirus outbreak, Li wanted to do his part to help. As the specifications of safety goggles for industrial use are different from those for medical use, Li determined that he could donate the industrial use safety goggles, worth a total of 200,000 yuan, to traffic cops and taxi drivers instead. In addition, Li donated 50,000 yuan towards supporting sanitation workers who are often overlooked and need protection.
Last inventory of masks
Li Yan, operator of Lian Yao Jia Ju, a furniture flagship store on JD.com, donated all of the remaining 1,000 masks she had in stock to Wuhan. One of her employees, Xiao Zhang, a native of Tianmen in Hubei province, was unable to go home for the Spring Festival holiday due to the road closures. To make matters worse, the employee’s relatives had contracted the coronavirus. Li Yan had already given Xiao Zhang many products, but she still wanted to do more, leading her to donate the masks. In addition, she donated 2000 yuan in cash through the JD Donation Platform towards coronavirus aid support. Li expressed, “If everyone lends a hand with whatever they have, everything will be alright.”
The coronavirus has galvanized everyone, from large international organizations to individuals to pitch in their support. Countless members of JD’s 210,000-employee staff, from logistics, technology, health and other teams, have been on the frontlines helping out. JD will continue to work together with its merchants and partners to contribute to the fight against the coronavirus.
(ella@jd.com; liuchang61@jd.com)
Apr 22, 2024|
JD.com Debuts AI Digital Representative of Founder Richard Liu During Livestream, Drawing 20 Million Views in Under One Hour
During a livestream on April 16th, JD.com introduced an AI digital representative of its founder, Richard Liu (Qiangdong Liu), nicknamed “procurement and sales manager Brother Dong (采销东哥).” Liu appeared in both JD Home Appliances and JD Supermarket’s livestreaming rooms, attracting over 20 million views within the first hour and generating RMB 50 million in sales throughout the entire livestream.
The digital representative almost perfectly replicates Liu’s facial expressions, body language, gestures, and voice, capturing even the subtlest movements of his fingers. Behind this technology is JD Cloud’s ChatRhino, an advanced large language model (LLM) that brings the avatar to life.
Behind the Technology
The LLM precisely mirrors Liu’s distinctive expressions and movements, naturally weaving in his occasional finger twiddles while he speaks, accentuating points with hand gestures, and adding nods at just the right moments for emphasis, creating a natural and authentic representation. Perfecting the voice proved to be a greater challenge. Those who have heard Liu speak are well-acquainted with the distinct inflections of his Suqian accent—a characteristic touch from his small-town roots in Jiangsu province. Observers will note the brisk pace of his speech, lighter enunciation, and his tendency to meld words in a seamless flow. His “sh” sounds carry a nasal quality, and he often addresses people as “brothers” to boost morale.
While programming the standard Mandarin dialect is relatively straightforward, teaching the AI to adopt the nuances of the Suqian dialect and Liu’s unique vocal patterns required a precise level of customization from the ChatRhino LLM. For example, the LLM had to provide accurate judgments on when to introduce the nasal tonality or the specific moments to merge words, ensuring the AI’s linguistic output mirrored Liu’s signature speaking style authentically.
Beyond replicating vocal characteristics, the AI’s voice must also be suitable for the casual, dynamic atmosphere of e-commerce livestreaming, such as adopting colloquialisms like “xiong di men” — a phrase comparable to “folks” or “guys” in English — to create a friendly rapport with the audience. JD Cloud’s ChatRhino team fine-tuned the model to focus on sociable nuances. The initial dataset for the LLM consisted predominantly of Liu’s formal speeches—spirited and compelling, yet too ceremonious for the interactive world of livestreaming. To cultivate a more congenial and approachable persona, the team utilized Liu’s recent casual conversations as the primary source material, rich with personal anecdotes and travel tales. This approach shaped the AI’s voice into one that is that is not only natural and approachable but also genuinely engaging for the end user.
As a fully self-developed technology product of JD Cloud, the ChatRhino Digital Representative solution has already served over 4,000 brand merchants, contributing to a 30% increase in order conversion rate during idle hours and helping merchants reduce livestreaming costs, enhance operational efficiency, and optimize user experience. Equipped with 50,000 hours of voice data, this technology enables digital representatives to intelligently adapt to various livestreaming styles dynamically.
The AI is also adept at managing 70% of routine live chat inquiries autonomously without any manual intervention, while also optimizing its responses with a self-improving algorithm. For instance, digital representatives can autonomously fields questions using product details and scripts, and post-livestream, and assimilate new information. Mirroring the acumen of seasoned sales professionals, it boasts a 90% accuracy rate in offering tailored product recommendations when solicited by customers.
The recent introduction of a cutting-edge livestream control console serves as the “brain” for the digital representative solution. It diligently monitors real-time inventory, adjusting the showcased products in the livestream and tailoring the script to ensure relevance—sidestepping items that are out of stock and spotlighting those in high demand. It also gauges and fine-tunes the frequency and style of interactions based on live audience engagement. With this advanced platform, businesses managing multiple livestreams can effortlessly operate thousands of sessions concurrently via cloud services, bypassing the need for intricate local setups. This innovation yields a substantial cost reduction of 30%.
Human-Machine Synergy
The intention behind digital avatars is not to outshine or compete with human talent but to harness the potential of technology to work in concert with livestreamers, maximizing overall growth. Essentially, the digital representative solution serves as a tool for brands and merchants to leverage long-tail traffic once real livestreamers conclude their broadcasts. JD’s analytics indicate this strategy can boost order conversion rates by 30% during off-peak hours, such as late into the night.
Digital representatives also excel in specific product categories that require detailed explanations, such as health products like nursing beds, electric wheelchairs, and oxygen concentrators. The solution can provide constant, round-the-clock guidance, adding substantial value to livestreams when traffic is typically lower.
Last week, JD.com announced an investment of one billion yuan into video content creation. This investment underscores JD’s commitment to leveraging the power of short videos and livestreams to transform the online shopping experience for its users and create new growth avenues for brand merchants.
Apr 20, 2024|
JD.com Unveils Ambitious Plans for 618 Grand Promotion: Aiming to More Than Double High-Performing Merchants
JD.com is gearing up for this year’s 618 Grand Promotion with an ambitious goal: to more than double the number of merchants achieving sales over one million yuan on its platform. At the recent Conference of Merchants and Ecosystem Partners on April 18, JD.com introduced a range of supportive initiatives aimed at achieving this ambitious target.
Sandy Xu, CEO of JD.com, noted at the conference that the company will dedicate significant resources to bolster traffic support, incorporate advanced AI technology, and enhance service capabilities. These efforts are particularly focused on empowering third-party merchants, including small and medium-sized enterprises in its marketplace.
Key initiatives include optimizing the platform’s traffic distribution ecosystem to prioritize highly-rated stores and products and competitively priced products through enhanced search and recommendation mechanisms. Additionally, JD.com will continue to offer merchants free access to high-traffic channels, which include significant incentives such as the popular 10-billion-yuan discount and free shipping programs.
To engage more content creators, JD.com recently announced that it will allocate over one billion yuan in cash incentives and traffic resources. This investment aims to cultivate a vibrant ecosystem that supports merchants’ traffic, business growth, and innovation.
At the core of JD.com’s strategy is technological innovation, which involves integrating AI-driven solutions into merchant operations. This includes the deployment of JD’s proprietary large language model, ChatRhino, and an AI-empowered merchant operation platform that offers are variety of free AI applications, and more. These technologies streamline various operations scenarios, enhance efficiency, and reduce costs for merchants.
For instance, On April 16th, JD.com unveiled an AI digital avatar of its founder, Richard Liu, as a sales host on its livestreaming platform. This event attracted 20 million viewers in just one hour and generated sales exceeding RMB 50 million ($6.9 million). This AI-driven virtual host technology, developed by JD Technology, is now supporting over 4,000 brands on the platform. Additionally, merchants such as a sashimi knife seller can utilize JD.com’s AIGC content generation tool to quickly produce high-quality demonstration images, bypassing traditional costs associated with product photography.
JD.com also continues to enhance its service capabilities, particularly for small and medium-sized merchants. This includes personalized business guidance, comprehensive training programs, and upgraded after-sales services, ensuring a seamless shopping experience for customers.
As of March 2024, JD.com has seen a significant increase in active third-party merchants on its platform, surpassing one million. This growth is a testament to the platform’s effectiveness and its appeal to both new and established merchants.
JD’s Drone Debut in Hebei During Coronavirus Period
