Feb 7, 2020|
JD Retail ensures supply during coronavirus
by Rachel Liu
From January 24th to February 2nd, JD.com has sold 18,900 tons of rice, flour & grain; 15,000 tons of fresh food; 5.9 million liters of cooking oil; 1.8 million bottles of disinfectant solution; and 3 million bottles of liquid soap. During the same period, sales of rice on JD.com increased 5.4 times year-on-year, and sales of flour increased 4.7 times year-on-year. The supply of daily staple food necessities cannot be achieved without the joint efforts of JD’s sales and supply chain team.
Like previous years, JD.com has applied its technology and insights to beef up stock inventory prior to the festive celebrations this year. What was unexpected was how very quickly things would change for people in both the epidemic epicenter of Wuhan and around China.
The outbreak has changed the shopping habits of Chinese consumers during the holiday as more and more customers are shopping for daily products online instead of offline. As China’s largest retailer, JD.com is sparing no efforts to ensure supply of Chinese consumers’ daily necessities at this time.
JD’s sales team has worked actively with brand partners to ensure there is enough inventory for much needed daily products in JD warehouses. From January 1st to January 24th, there has been 1.9 million bags of rice and grain (around 10,000 tons in total) from Chinese rice brand Shiyuedaotian delivered to JD warehouses. From January 26th, Shiyuedaotian has delivered 500,000 bags of products to JD in just 4 days. From January 25th to February 1st, Chinese brand Yihaijiali has sent 1 million bottles of Jinlongyu cooking oil to JD. JD also actively worked with Safeguard on the supply of anti-bacterial liquid soap, and from January 20th to February 1st, there were over 270,000 bottles of Safeguard liquid soap in delivery to customers.
Since the coronavirus outbreak occurred during the Chinese New Year period, some brands and suppliers were not able to send their products to JD warehouses. To address this efficiently, JD leveraged JD Logistics to pick up the products directly from brand warehouses to ensure inventory. For example, as of January 31st JD has picked up 350,000 Welch products in two batches from its warehouses in Guangzhou, Kunshan, Tianjin and Chengdu. JD is also using this model to cooperate with brands including Safeguard, SC Johnson Wax, LION, and others.
To protect consumer rights, JD also ensured that the product prices remain stable. Products from JD’s first party business will not experience price increases and JD is also rigorously regulating its third party platform to forbid unfair price hikes, with penalties to third party sellers if unfair price hikes are discovered.
Additionally, to help merchants with the operational challenges caused by the coronavirus, JD Retail announced 11 subsidy support measures to merchants, including expense reduction, finance and logistics support, traffic support, technical support and more, especially to merchants in Hubei province.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
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