Nov 2, 2020|
JD Super Extends Efforts in Animal Protection
by Rachel Liu
JD Super, JD’s online supermarket, recently joined hands with pet products brand RAMICAL to donate one month’s worth of pet food to an animal rescue organization in Guangzhou to improve the living standard of the more than 80 dogs and cats that live there.
Every month, the organization requires over RMB 15,000 yuan on pet food to feed the animals, with the money for pet food usually collected from the 900 volunteers who spend their free time taking care of the animals.
The founder of the rescue organization, Uncle Qiang, as called by the volunteers, expressed gratitude for the donation:“Pet food is what we need the most here. This gift can feed our animals for one month. I usually buy pet food from JD too, because the prices are very competitive and the delivery is fast.”
Additionally, JD Super and JD Logistics also worked with animal protection organizations Animals Asia, AITA Foundation as well as leading pet brands Royal Canin, Mars, Myfoodie, Pro Plan and more to encourage customers to reuse the delivery packages as animal shelters. JD hopes that through this project, more customers can see the importance of protecting animals and learn to recycle used packages.
Customers who buy pet products on JD this Singles Day will have the chance to receive the specially designed delivery packages and change them into animal shelters. JD will put over 100,000 of these packages into use during the grand promotion. Customers can choose to put the animal shelters in their communities or on the streets to provide shelters for homeless animals.
During the pandemic, JD Super donated 5 tons of animal products to Wuhan and saved over 1,000 animals in the city.
Jul 4, 2025|
JD.com Releases 2024 ESG Report
At JD.com, we are delighted to present our 2024 ESG Report, a testament to our unwavering commitment to the mission of making lives better through technology. This year, we harnessed our dual expertise in supply chain and technology to cultivate a harmonious ecosystem that blends commercial success with social responsibility.
In 2024, we strengthened our compliance governance framework, establishing industry-leading standards in user privacy protection and business ethics, while accelerating our green, low-carbon transformation through innovative logistics solutions.
Guided by our people-first philosophy, we prioritized employee well-being, empowered partner growth, and nurtured an inclusive, sustainable supply chain. With a dedication to innovation, we connected urban and rural communities, fueling rural revitalization and shared prosperity, all while partnering to forge a sustainable future.
Key achievements are detailed below.
1.Responsible Governance
- Ranked in Gartner 2024 Top 25 Global Supply Chains – JD’s first time in the ranking
- Awarded 2024 INFORMS Prize, top honor in operations research
- 100% employee anti-corruption pledge sign-off (incl. interns, consultants)
- 0 incidents of data security or privacy breaches
- 0 yuan in fines related to security breaches
- 135 security & privacy training sessions, 100% employee coverage
- 100% employee online compliance training coverage
- 0 corruption lawsuits against JD.com
- Assisted authorities in intercepting or recovering over RMB 53.4 M in fraudulent funds
- Ranked 8th in China’s AI patent applications
- Over 3,800 patent applications
- 11,512 patents granted globally
2. Green Future
- Beijing HQ Campus 1 completed smart lighting upgrade, saving 650,000 kWh
- JINGDONG Property self-built solar power exceeded 38M kWh, reducing 30,000 tons of CO2
- Beijing HQ Campus 4 began green energy purchase, 1.69M kWh in Nov-Dec
- 6 Huaguan Supermarket stores piloted green energy, 4.97M kWh purchased
- Multiple cities adopted new-energy vehicles, with over 10,000 in use for logistics
- Beijing shuttle buses switched to zero-fuel; added 43 electric and 14 gas vehicles
- Nationwide green appliance subsidy recycled over 20M old units
- Direct-from-factory model cut secondary packaging by over 1B units
- 960,000 reusable insulation boxes used over 85.45M times, cut 72,520 tons of CO2
- Instant delivery for Apple in China earned ISO14068 carbon-neutral certification
- As of the end of the reporting period, JINGDONG Logistics has 5 three-star and 5 two-star Green Warehouse certifications
- The Green Stream Initiative generated 100M carbon-reducing orders, max 6,390g per order
3. Better Life
- Past 3 years: Over 50,000 jobs offered to students, with over 300 job types
- Over 400,000 frontline employees
- 80% of employees from rural areas
- 4,522 employees with disabilities
- 100% employee training coverage
- Average of 41 hours of training per employee
- HR spending (incl. in-house & external) RMB116.1 billion yuan
- Since 2010, Employee Assistance Fund has invested over RMB 157 million
- Over 6,500 employees enrolled in degree programs, with over 3,000 employees earning degrees
- Annual employee satisfaction: 4.58/5
- Full occupational health & safety training for all employees and contractors
- Trained 2,150 suppliers on sustainable supply chain management
- 0 product recalls due to health/safety issues for JD’s private brands
- 3rd JD Agricultural Specialties Shopping Festival invested RMB 1.5 billion in subsidies & traffic
- Supported over 2,000 high-quality agricultural industry belts
- JD Foundation donated over RMB 68.97 million yuan
- The Starlight Transmission donation project benefited ~4,000 students
(vivian.yang@jd.com)
Jun 23, 2025|
JD.com Named to Gartner’s Global Supply Chain Top 25 for Second Consecutive Year
JD.com, also known as JINGDONG, has been named to the Gartner Supply Chain Top 25 for 2025 for the second consecutive year. The recognition underscores the company’s excellence in the global supply chain sector driven by sustained innovation. As the 22nd ranked company, JD.com remains the only Chinese retailer to be included in the Top 25, joined by global supply chain leaders including Apple, Amazon, P&G, Unilever, Walmart and more.
As the industry’s most prestigious ranking, Gartner Top 25 evaluates companies based on key areas including financial metrics, ESG performance, and expert opinion. Gartner also identified three success drivers shaping this year’s rankings: -autonomous operations, agentic AI, and water stewardship.
Technology Drives Efficiency Elevation
Since launching its comprehensive technology transformation in 2017, JD.com has invested more than RMB 140 billion in R&D. By the end of 2024, the company’s supply chain infrastructure assets increased to RMB 161 billion, up 12% year-on-year.
These investments have helped fuel the company’s highly efficient operations. Managing over 10 million self-operated SKUs, JD.com maintained an impressive inventory turnover of approximately 30 days in 2024. The company also launched TimeHF, its first self-developed billion-scale time series forecasting model, improving forecast accuracy by over 10% and enhancing scientific and accurate inventory management.
Smart Logistics for Speedy Fulfillment
JINGDONG Logistics (also known as JD Logistics) operates over 40 “Asia No.1” intelligent logistics parks across China, where AI-powered scheduling robots work alongside warehousing staff to improve storage efficiency by 10%. To further improve logistics efficiency, cutting-edge systems such as pick robots, sorting machines, and autonomous delivery vehicles work at scale to improve performance.
The “Logistics Brain” system powers dozens of real-world business scenarios across JD.com’s network. For example, the “Courier Assistant” and “Smart Station Manager” use AI to reduce manual hours and enhance management efficiency at front delivery stations. In agriculture, blockchain-based traceability platforms have helped increase fruit and vegetable sales by 30%, while spatial-temporal intelligence tools have shortened store location planning cycles by 80%.
Guided by the principle of bringing goods as close as possible to the customer, JD.com has continued to optimize its logistics network and delivery processes by minimizing handling steps and shortening transportation distance. Today, 95% of JD.com’s retail orders in China can be delivered within 24 hours.
AI for Full Supply Chain Efficiency
JD Cloud is the technological cornerstone of JD.com, its self-developed large language model (LLM), which supports the intelligent upgrade across the company’s supply chain. JD Cloud’s proprietary intelligent agent, JoyAgent 2.0, addresses both general and complex commercial queries and is currently running more than 14,000 instances internally. Meanwhile, its “Joy Inside” program connects with leading robotics partners to offer highly personalized, intelligent companionship solutions.
Additionally, JD.com is leveraging AI to drive full-chain efficiency. The “Logistics Brain” system integrates LLMs and digital twin technology to enable real-time simulations for billions of orders, accelerating fulfillment times by over 12% during the 2024 JD.com Singles Day shopping festival.
Green Supply Chain
JD.com is also a leader in building a low-carbon supply chain through innovative green technologies. Its self-developed carbon footprint platform, Jingtanhui, serves over 100 brands, helping manage more than 500 tons of carbon assets, and manages over 40 million waybills. The program has been recognized in China’s national green technology promotion catalog. The company supports paperless operations through its procurement system saving paper equivalent to 20,000 trees annually, while smart packaging algorithms strike a balance between sustainability and cost. In 2022, JD.com launched the “Green Impact Initiative” to encourage eco-conscious consumption and carbon-inclusive actions. Working with brand partners, JD.com has generated approximately 100 million green orders reinforcing its position as a sustainability leader.
People-Focused, Socially Responsible
As of April 30, 2025, JD.com employed over 720,000 personnel under the company’s ecosystem and has been recognized by Fortune China’s ESG Impact List for three consecutive years (2022–2024). JD.com will continue to build a more intelligent, efficient, and green supply chain as part of its long-term commitment to serving global consumers and partners, and driving high-quality development across the industry.
Richard Liu: Poverty Alleviation Is A Promise Made on Day One of JD
