Jan 11, 2023|
JD Takes Action to Ease Medicine Shortages in Rural Areas
by Tong Shen
JD Logistics helped deliver a first batch of 30,000 oximeters from Danyang, Jiangsu province to Lanzhou, capital of Gansu province, on January 6, to secure sufficient medical product supply in rural area. The oximeters were provided by the Ministry of Agriculture and Rural Development and the Ministry of Industry and Information Technology.
After it was announced that there was an urgent need for transportation of medical supplies, JD Logistics exerted its supply chain advantages immediately, dispatched human and transportation resources on call, and delivered the medical supplies to rural areas. The 30,000 sets of oximeters will be distributed to 86 counties in Gansu province.
JD Logistics has activated a prioritized mechanism for the delivery of medical products, and extended the working hours for last-mile delivery to enable smooth rural logistics and distribution.
JD Health is also dedicated to ease the medicine shortages in rural areas with its own specialty offerings. The “JD Health Emergency Medicine Box” public welfare project has been launched recently, as a joint initiative of JD Health and China Social Assistance Foundation to support rural areas. With the support of 1,810 merchants on JD Health, the first batch antipyretic medicine will be donated to 37,000 rural people in Henan, Guizhou, Gansu, Shaanxi and Guangxi provinces.
Jun 23, 2025|
JD.com Named to Gartner’s Global Supply Chain Top 25 for Second Consecutive Year
JD.com, also known as JINGDONG, has been named to the Gartner Supply Chain Top 25 for 2025 for the second consecutive year. The recognition underscores the company’s excellence in the global supply chain sector driven by sustained innovation. As the 22nd ranked company, JD.com remains the only Chinese retailer to be included in the Top 25, joined by global supply chain leaders including Apple, Amazon, P&G, Unilever, Walmart and more.
As the industry’s most prestigious ranking, Gartner Top 25 evaluates companies based on key areas including financial metrics, ESG performance, and expert opinion. Gartner also identified three success drivers shaping this year’s rankings: -autonomous operations, agentic AI, and water stewardship.
Technology Drives Efficiency Elevation
Since launching its comprehensive technology transformation in 2017, JD.com has invested more than RMB 140 billion in R&D. By the end of 2024, the company’s supply chain infrastructure assets increased to RMB 161 billion, up 12% year-on-year.
These investments have helped fuel the company’s highly efficient operations. Managing over 10 million self-operated SKUs, JD.com maintained an impressive inventory turnover of approximately 30 days in 2024. The company also launched TimeHF, its first self-developed billion-scale time series forecasting model, improving forecast accuracy by over 10% and enhancing scientific and accurate inventory management.
Smart Logistics for Speedy Fulfillment
JINGDONG Logistics (also known as JD Logistics) operates over 40 “Asia No.1” intelligent logistics parks across China, where AI-powered scheduling robots work alongside warehousing staff to improve storage efficiency by 10%. To further improve logistics efficiency, cutting-edge systems such as pick robots, sorting machines, and autonomous delivery vehicles work at scale to improve performance.
The “Logistics Brain” system powers dozens of real-world business scenarios across JD.com’s network. For example, the “Courier Assistant” and “Smart Station Manager” use AI to reduce manual hours and enhance management efficiency at front delivery stations. In agriculture, blockchain-based traceability platforms have helped increase fruit and vegetable sales by 30%, while spatial-temporal intelligence tools have shortened store location planning cycles by 80%.
Guided by the principle of bringing goods as close as possible to the customer, JD.com has continued to optimize its logistics network and delivery processes by minimizing handling steps and shortening transportation distance. Today, 95% of JD.com’s retail orders in China can be delivered within 24 hours.
AI for Full Supply Chain Efficiency
JD Cloud is the technological cornerstone of JD.com, its self-developed large language model (LLM), which supports the intelligent upgrade across the company’s supply chain. JD Cloud’s proprietary intelligent agent, JoyAgent 2.0, addresses both general and complex commercial queries and is currently running more than 14,000 instances internally. Meanwhile, its “Joy Inside” program connects with leading robotics partners to offer highly personalized, intelligent companionship solutions.
Additionally, JD.com is leveraging AI to drive full-chain efficiency. The “Logistics Brain” system integrates LLMs and digital twin technology to enable real-time simulations for billions of orders, accelerating fulfillment times by over 12% during the 2024 JD.com Singles Day shopping festival.
Green Supply Chain
JD.com is also a leader in building a low-carbon supply chain through innovative green technologies. Its self-developed carbon footprint platform, Jingtanhui, serves over 100 brands, helping manage more than 500 tons of carbon assets, and manages over 40 million waybills. The program has been recognized in China’s national green technology promotion catalog. The company supports paperless operations through its procurement system saving paper equivalent to 20,000 trees annually, while smart packaging algorithms strike a balance between sustainability and cost. In 2022, JD.com launched the “Green Impact Initiative” to encourage eco-conscious consumption and carbon-inclusive actions. Working with brand partners, JD.com has generated approximately 100 million green orders reinforcing its position as a sustainability leader.
People-Focused, Socially Responsible
As of April 30, 2025, JD.com employed over 720,000 personnel under the company’s ecosystem and has been recognized by Fortune China’s ESG Impact List for three consecutive years (2022–2024). JD.com will continue to build a more intelligent, efficient, and green supply chain as part of its long-term commitment to serving global consumers and partners, and driving high-quality development across the industry.
Jun 18, 2025|
JINGDONG Logistics’ JoyExpress Makes Debut in Saudi Arabia, Enabling Delivery as Early as the Same or Next day
Riyadh, Kingdom of Saudia Arabia, June 18, 2025 – JINGDONG Logistics (also known as JD Logistics) launches JoyExpress, its self-operated B2C express delivery service in Saudi Arabia. Covering most regions, JoyExpress provides customers with high-quality doorstep delivery options, including cash-on-delivery, and delivery as fast as same-day or next-day, all fulfilled by its team of uniformed in-house couriers.
Through its self-operated model, JoyExpress delivers reliable last-mile services while contributing to local job creation and the continued development of Saudi Arabia’s logistics sector. In Saudi Arabia, JINGDONG Logistics is establishing a network of warehouses, transfer and sorting centers, and a growing number of delivery stations. It is building a professional local team that includes in-house couriers, drivers, warehouse staff and customer service personnel. In addition to express delivery, the company also offers enterprise clients seamless and efficient end-to-end supply chain logistics solutions.
JoyExpress will offer a suite of additional value-added services, including address changes, temporary return storage, scheduled deliveries, reverse pickups, and insurance coverage. It will also support cross-border shipping, customs clearance, and local transportation, offering a fully integrated solution for international and domestic commerce.
JINGDONG Logistics is the logistics arm of China’s largest retailer JD.com. As one of the world’s leading technology-driven supply chain solutions and logistics services providers, JINGDONG Logistics is widely recognized for its self-built warehousing and delivery network. In China, the company operates more than 3,600 warehouses, 19,000 delivery stations and service outlets, and employs nearly 510,000 front-line operational employees, serving more than 600 million consumers and business clients.
Saudi Arabia’s Courier, Express, and Parcel (CEP) market is growing rapidly, driven by a digitally savvy population and the continued rise of e-commerce. The market size is expected to expand at a CAGR of 6.48% from 2025 to 2030, with the B2C segment already accounting for 56% of the market value in 2024 according to Mordor Intelligence.
“JINGDONG Logistics’ investment in Saudi Arabia aligns with our national vision to become a global logistics hub,” said Mr. Rayan Albakri, Deputy Minister for Logistics Services at Saudi Arabia’s Ministry of Transport and Logistics Services. “We welcome the company’s advanced self-operated express delivery services, which we believe will not only elevate service standards in the Kingdom but also create new opportunities for employment, innovation, and industry development in support of Vision 2030.”
“The launch of JoyExpress marks a key milestone in JD.com’s international journey and business development in Saudi Arabia. JINGDONG Logistics will provide leading edge services to our customers in KSA and importantly align with Saudi Arabia’s Vision 2030 strategy with its focus on Logistics and Job Creation,” said Charlie Peng, Head of Middle East at JINGDONG Logistics. “We look forward to expanding JoyExpress across the Kingdom, bringing our industry-leading large-item delivery and installation capabilities to the market, while continuously enhancing our sector-specific supply chain logistics capabilities in areas such as apparel, electronics, and fresh goods.”
With the launch of JoyExpress, JINGDONG Logistics has now established a fully self-operated logistics chain in the Middle East, encompassing warehousing, transport, and last-mile delivery. Moving forward, the company will continue to scale its global warehousing network, expand international flight routes, and enhance multimodal transportation capabilities to better serve customers and partners across the region.
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About JINGDONG Logistics
JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six highly synergized logistics networks including warehousing, line-haul transportation, last-mile delivery network, bulky items, cold chain logistics, and cross-border logistics networks. As of December 31, 2024, including cloud warehouses operated by third parties, JINGDONG Logistics manages over 3,600 warehouses, with a total area exceeding 32 million square meters. Its comprehensive service coverage spans nearly all regions, towns, and populations across China. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 100 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1 million square meters, spanning 19 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.
About JD.com, Inc.
JD.com, Inc. (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com, Inc.’s business has expanded across retail, technology, logistics, health, property development, industrials, private label, insurance and international business. Ranked 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.
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