Aug 3, 2023|
JD Technology’s Pioneering ESG Work: Championing Social Equity Through Innovation
JD Technology, a subsidiary of JD.com, released its 2022 Environmental, Social, and Governance (ESG) report on July 27, showcasing a myriad of achievements that are shaping the future of digital technology in sustainable ways.
The report highlights JD Technology’s work in digitizing municipal services across over 100 cities, providing digital solutions to 914 financial institutions, and empowering 430,000 SMEs with loans amounting to RMB 51.1 billion.
Biological Assets Digital Platform
Promoting social equity through digital technologies is at the heart of our ESG efforts. One example of this is JD Technology’s Biological Assets Digital Platform, introduced earlier this year.
Leveraging technologies such as IoT, AI, and blockchain, the Biological Assets Digital Platform constructs a digital twin of real agricultural assets. This unique approach allows all stakeholders, from financial institutions to farm owners, to monitor the assets in real time. The platform has already enabled businesses and farmers to obtain RMB 7.3 billion in loans.
Case Study: Xinzhongsheng Agriculture and Animal Husbandry Group
Xinzhongsheng Agriculture and Animal Husbandry Group owns two sheep breeding bases with 100,000 sheep and a breeding farm with 10,000 breeding sheep.
Xinzhongsheng had ambitious plans to expand, but they faced financing challenges that are common in the highly-volatile livestock and aquaculture farming industries. Xinzhongsheng needed a creative solution, and they found it in JD Technology’s Biological Assets Digital Platform.
JD Technology deployed smart cameras in Xinzhongsheng’s breeding bases, which support real-time supervision and conducted automatic inventory reviews of sheep with the help of AI algorithms and big data capabilities.
By leverage the platform, financial institutions including Chang’an Bank and Shaanxi Yuzheng Financing Guarantee Company were able to access accurate inventory results and obtain data that enabled them to reduce post-loan management risk. This approach enabled Xinzhongsheng to successfully secure a loan of RMB 10 million.
Empowering Rural Credit Officers with a New WeChat Mini Program
In May, JD Technology took another innovative step by launching a version of its digital platform as a WeChat mini program, tailored for individual rural credit officers and farmers, providing services free of charge.
This mini program has revolutionized the traditional loan-access process in agriculture, using AI technology to automate the verification of biological assets like cows, sheep, and pigs through uploading photos. It not only makes the process more convenient and intelligent but also reduces post-loan management costs.
Looking ahead, JD Technology is committed to continuously innovating and expanding our services, with future upgrades planned for the mini program to further connect with financial service platforms.
By harnessing cutting-edge technology to drive social change and environmental responsibility, JD Technology is not just imagining a better future – we are actively creating it.
Oct 30, 2024|
Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.
The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.
This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.
Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
Sep 27, 2024|
Leveraging AI to Drive Innovation, Reduce Costs, and Create Jobs: Insights from JD.com’s Chief Economist
At the 2024 FORTUNE Global 500 Summit in Guangzhou on September 26th, Dr. Shen Jianguang, Chief Economist of JD.com, shared how the company utilizes AI to transform its operations across retail, logistics, and more, while driving significant workforce expansion. “By integrating advanced technologies throughout our business, JD.com has more than tripled its workforce in the past six years from 180,000 to 620,000, all while increasing salaries,” Dr. Shen explained during the panel discussion titled “‘Changes and Opportunities’—Chief Economists’ Perspectives.”
AI tools have enabled JD.com to boost efficiency and elevate the customer experience. For example, JD’s AI-driven digital human livestream hosts have helped over 5,000 brands increase off-peak hours’ sales conversion rates by 30%. Additionally, AI-powered customer service representatives offer more personalized support, and logistics couriers use AI to deliver packages faster and with greater sustainability.
JD.com’s customer service representatives
“The competition in China is so fierce, and that’s what drives innovation—you have to innovate to survive,” said Dr. Shen, underscoring the role of innovation in reducing costs and increasing productivity. This is especially crucial in China’s e-commerce landscape, where consumers are becoming more price-conscious. “Consumers are looking for the ‘extreme quality-to-price ratio,’ meaning they want high-quality products at lower prices,” he added. At the same time, Dr. Shen noted a growing trend in rural and lower-tier markets, where significant growth opportunities are emerging.
Dr. Shen also discussed China’s recent economic stimulus packages. “Policy initiatives are important. When people perceive a shift in policy, the market responds,” he said, referring to the government’s subsidies for home appliance trade-ins introduced earlier this year. This program has stimulated demand for affordable, high-quality products, as reflected in the increased sales of subsidized items.
Guangzhou, the host city for the summit, launched a new round of consumer goods trade-in subsidies on September 1st, positioning online platforms like JD.com as essential providers of seamless trade-in services. Over 800 home appliance brands have partnered with JD.com in Guangzhou, offering more than 8,500 products. Additionally, JD.com is working with its brand partners on a Customer-to-Manufacturer (C2M) model, leveraging consumer insights to drive innovation for more tailored products.
JD.com provides one-stop trade-in services for home appliances and home goods
The panel discussion featured Dr. Shen alongside Minggao Shen, Global Chief Economist at GF Securities, and Robin Xing, Chief China Economist at Morgan Stanley, with FORTUNE Editor-in-Chief Alyson Shontell moderating. The panelists agreed that while AI is still in its early stages, its potential is vast. With China’s stimulus policies and a functioning capital market, the private sector is well-positioned to unlock considerable industrial and social value.
JD.com ranked #47 on the 2024 Fortune Global 500, moving up five spots from the previous year. Guided by its mission to “Make Lives Better through Technology,” the company remains committed to cost management, operational efficiency, and enhancing user experiences, while continuing to invest in employee development and upskilling to foster both business growth and workforce advancement.
(vivian.yang@jd.com)
JD.com Ranks 52nd on the 2023 Fortune Global 500
