Aug 4, 2023|
JD Foundation Announces RMB 30 Million Donation to Aid Flood Victims in Beijing, Tianjin, and Hebei Amid Typhoon Doksuri Crisis
The JD Foundation has announced a RMB 30 million worth donation to extend urgent disaster relief to those affected by Typhoon Doksuri’s devastating floods in Beijing, Tianjin and Hebei. The first wave of donated essential supplies has already been delivered to those on the front lines.
With the prompt coordination of resources, the company has prioritized the delivery of vital emergency supplies to vulnerable populations, including the elderly, children, and critically ill individuals in need of rescue.
JD.com’s Comprehensive Relief Efforts:
- Fast-Tracking Emergency Deliveries: Local couriers are working tirelessly to deliver essential goods and services to those in dire need.
- Heroic Rescue Operations: On the morning of August 1st, JD Logistics courier Cai Xinglong and colleagues Guo Fei and Gao Meng embarked on a daring rescue operation in Zhuozhou, Hebei Province, rescuing over 20 elderly individuals and women from danger using inflatable boats.
- Technology Deployment: JD Logistics deployed its cutting-edge logistics technology, including self-developed drones, to expedite the delivery of necessities to those trapped in urgent need.
- Amplifying Essential Supplies: JD’s supermarket 7Fresh has more than doubled the in-store inventory of vegetables, meat, water, and instant food and has added more delivery personnel to meet the escalating demand.
- Specialized Services: JD Auto’s “Car Doctor” offers free 24/7 online consultations for car owners, while JD Health and its brand partners have donated over 4,000 first aid kits and other vital supplies to the Beijing Disabled Persons’ Welfare Foundation for the relocation of disabled individuals. Additionally, JD Health’s online hospital also launched free online consultation services for individuals located in disaster-affected areas.
JD.com’s determined and swift response echoes the philosophy of its founder, Richard Liu. In 2012, Liu authorized immediate action and donations from the nearest JD warehouse in the event of a national disaster anywhere in the country, ensuring that urgent needs are met without delays.
JD.com’s multifaceted approach to disaster relief illustrates the spirit of community and empathy at the heart of the organization. The entire JD.com family remains committed to these efforts, united in their endeavor to help those affected by this disaster.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Technology’s Pioneering ESG Work: Championing Social Equity Through Innovation
