Jun 10, 2021|
JD Upgrades Autonomous Delivery Services for 618 Grand Promotion
by Yuchuan Wang
JD Logistics announced on Jun. 10 that it will upgrade the service of its autonomous delivery vehicles during this year’s 618 Grand Promotion to satisfy consumers’ demands whenever and wherever.
At the same time, 30 new Level-4 autonomous vehicles are being put into use in Changshu, Jiangsu province from today. Last October, JD announced plans to help Changshu transform itself into a smart delivery city. During this 618 sales promotion, daily orders fulfilled in Changshu have been 1.5 times that of last year.
“The manufacturing for these vehicles includes over 50 processes and over 140 checks for quality to ensure its stability,” said Dr. Qi Kong, chief scientist and head of JD’s autonomous driving technology. “It marks an important step for the scalable application of JD’s autonomous delivery vehicles.”
The upgrade covers three aspects:
JD autonomous vehicles will for the first time support “scheduled delivery,” in which customers can designate times for the vehicle to come to their doorsteps. By transforming the vehicles into “mobile stations,” it will provide even more convenient last-mile delivery service to customers.
Besides last-mile, the vehicles will be utilized to transfer goods among different JD delivery stations, to facilitate the parcel surge during the 618 sales period or customers changing their addresses.
JD’s autonomous delivery vehicles will also be applied in more on-demand delivery scenarios. SEVEN FRESH supermarkets in Beijing are already adopting the robots to help deliver fresh produce orders within 3-kilometer radius.
Mar 26, 2026|
JD.com Leads 48 Partners to Launch Quality Alliance to Elevate China’s Pet Care Ecosystem
China’s pet industry is entering a new chapter of sophisticated growth. As pets are increasingly cherished as vital family members, the demand for premium products and ethical services has reached an all-time high. On March 18th, 2026, JD Pet, a division of JD.com (a.k.a JINGDONG), joined forces with 48 leading organizations—including Royal Canin, Myfoodie, Pure Natural, Boehringer Ingelheim, Ringpai Pet Hospital, AllianzJD and PICC (People’s Insurance Company of China)—to establish the Pet Industry Quality Ecosystem Alliance and lead this transformation.
The initiative represents the most ambitious collaborative effort in the history of China’s pet sector. By bridging the gap between manufacturing, retail, healthcare, and insurance, the Alliance aims to dismantle industry barriers and create a transparent, high-standard experience for pet owners nationwide.
A Vision for Value-Driven Excellence
The Chinese pet market has evolved from a niche segment into a multi-billion dollar powerhouse. However, rapid scaling requires a shift in focus from mere volume to long-term quality. In a joint open letter, the Alliance members emphasized a move away from price-driven competition toward “value-driven excellence.”
“Our industry is built on love and the sanctity of life,” the Alliance stated. “As professionals, we have a collective responsibility to ensure that every pet receives the care they deserve and every owner enjoys total peace of mind.”
Six Pillars of Commitment and Quality Growth
To support this high-quality development, JD Pet linked up with all partners to introduce six major initiatives designed to reshape the pet care experience:
- Guaranteeing Food Safety and Quality: JD Super, the supermarket division, is anchoring consumer trust by introducing a bold “100x Compensation” pledge for its ” gold-label” selective self-operated pet food. Should a product’s ingredients be found inconsistent with its label or fail to meet national safety standards, JD Pet will compensate the customer 100 times the purchase price. Simultaneously, JINGDONG Cross-border, the import business platform, is leveraging its global sourcing network to curate products from 21 countries that strictly adhere to international AAFCO and IFS standards, ensuring 100% authenticity from the source.
- Standardizing the Live Pet Trade: To address the traditional lack of transparency in online pet purchasing, JD Pet is launching the “Internet Enterprise Standard for Pet Trading.” This comprehensive framework establishes rigorous protocols for health certifications, genetic identification, and ethical sourcing. By standardizing the process from selection to delivery, the initiative ensures that every “furry friend” arrives at its new home healthy and verified.
- Enhancing Specialized Logistics: Recognizing that transportation is a critical touchpoint for animal welfare, JINGDONG Logistics is utilizing its robust and specialized infrastructure to build a dedicated pet transport network. This includes the pilot launch of “Pet Houses” for comfortable transit, the use of custom climate-controlled vehicles, and the deployment of professional care teams trained to monitor pet well-being and minimize stress throughout the journey.
- Integrating Professional Healthcare Services: JD Health is centralizing care through a specialized “Consult-Test-Treat-Insure” ecosystem. The platform provides immediate access to licensed veterinary consultations, convenient home testing kits, and the industry’s most extensive range of pet medications. To ensure consumer confidence, JD Health is also introducing a “Refund if Ineffective” policy for self-operated medications. Furthermore, JD Health is synchronizing these digital tools with a network of over 11,000 professional offline pet hospitals, facilitating a seamless transition from online light-symptom consultations to offline specialized treatment.
- Advancing Transparent Insurance Solutions Innovation in financial protection is being led by JD Insurance, which is launching a 365-day New Pet Medical Insurance plan featuring direct settlement at 1,000 hospitals and 100% reimbursement ratios. Beyond this specific product, JD.com is joining forces with major insurers—including PICC, CPIC, PingAn, AllianzJD, and ZhongAn—to issue a collective call for the entire industry to develop insurance products that truly align with pet owners’ needs, moving away from complex clauses and difficult claims processes.
- Expanding Holistic Life Services to support pet owners in their daily routines, JD Home Serviceshas expanded its specialized offerings to multiple cities. These services include professional in-home feeding and medical-grade deep cleaning specifically designed for pet-owning households. By standardizing these high-frequency services, JD is ensuring that pet care is integrated seamlessly into a modern lifestyle.
The Pet Industry Quality Ecosystem Alliance is a true commitment. By aligning the interests of manufacturers, healthcare providers, and retailers, JD.com is fostering a marketplace where quality-focused brands can thrive, and consumers can shop with absolute confidence. We believe that when we protect the well-being of pets, we protect the warmth and happiness of the homes they live in.
(vivian.yang@jd.com)
Feb 10, 2026|
JD.com announces JoyExpress, a new delivery service for Europe
- Fleet of JoyExpress vehicles now on Europe’s roads, delivering parcels to your door
- Last-mile express delivery team to give customers seamless and trusted experience
- JoyExpress initially supporting Joybuy, JD.com’s new online retail business in Europe
London, UK – 10 February, 2026 – JD.com, Inc., China’s largest retailer by revenue, today announces JoyExpress, its dedicated express delivery service in Europe. JoyExpress is part of JINGDONG Logistics (HKEX:2618 – ‘JD Logistics’, Inc.), JD.com’s leading technology-driven, supply chain solutions and logistics services provider.
JoyExpress will support Joybuy, JD.com’s new online retail business in Europe, which is currently in the beta testing phase, prior to launching in March 2026. Offering same-day and next-day delivery in major cities, and drawing on its advanced logistics infrastructure, the JoyExpress teams based in the UK , Germany, the Netherlands, and France, will ensure high-quality branded products are delivered quickly, efficiently and reliably. A JoyExpress integrated delivery and installation service for large home appliances will be available in major cities.
The JoyExpress team will deliver in branded uniforms and vehicles, reflecting the company’s commitment to professionalism and customer-first excellence. The JoyExpress fleet includes a range of trucks, vans and electric bicycles, operating from more than 60 warehouses and depots across Europe, a number which will continue to grow as the Joybuy service is rolled out to more cities across the continent.
JoyExpress is underpinned by an integrated service covering warehousing, transportation, large-item logistics, cold chain and end-to-end supply chain management and technology solutions. Supported by industry-leading intelligent warehousing, automation technologies, and data-driven operations, JoyExpress enables faster, more reliable, and more sustainable logistics performance for businesses and customers.
“JoyExpress offers Europe a new delivery and logistics choice,” said Axel Eggenwirth, Senior Director, Last Mile Europe, JINGDONG Logistics. “We look forward to bringing our industry-leading technology and capabilities to the market and consumers across France, Germany, the Netherlands and the UK, while enhancing our supply chain logistics capabilities in sectors such as electronics, home appliances, fast-moving consumer goods and groceries.
“With JoyExpress, Joybuy customers will have access to a cutting-edge, world-class fulfilment team for all their delivery needs. JoyExpress will help deliver Joybuy’s seamless, trusted, and joyful shopping experience to customers in Europe. JoyExpress will offer speed in every step, joy in every box.”
JoyExpress will initially focus on Joybuy, but in the future, JoyExpress will offer delivery support to business partners.
About JINGDONG Logistics
JINGDONG Logistics (HKEX:2618 – JD Logistics, Inc.) is a leading technology-driven, supply chain solutions and logistics services provider. Through its international logistics brands, JoyLogistics and JoyExpress, the company delivers integrated services covering warehousing, transportation, last-mile delivery, large-item logistics, cold chain, cross-border logistics, and end-to-end supply chain management and technology solutions. With industry-leading intelligent warehousing, automation technologies, and data-driven operations, JINGDONG Logistics enables faster, more reliable, and more sustainable logistics performance for businesses and consumers globally. Founded in 2017, JINGDONG Logistics builds on JD.com’s in-house logistics operations that began in 2007.
JINGDONG Logistics is building a global smart supply chain network featuring local warehousing and integrated international transportation capabilities. As of September 30, 2025, the company had a network of over 1,600 self-operated warehouses and 2,000 third-party owner-operated cloud warehouses, across 24 markets, with a total gross floor area of more than 34 million square meters. Globally, JINGDONG Logistics operates over 130 bonded, international direct distribution and overseas warehouses.
About Joybuy
Joybuy is JD.com’s online retail business in Europe, offering high-quality brands, delivered from its own warehouses to the customer’s doorstep, through a speedy and reliable network. Joybuy places the customer at the heart of everything it does. The Joybuy slogan “Don’t just buy, Joybuy”, perfectly captures the mission to fulfil customers’ needs and provide a service that is easy and convenient, but also enjoyable and fun.
Joybuy is currently in the beta testing phase and plans to launch in 2026, when it will provide a more joyful shopping experience in the UK, Netherlands, Germany, France, Belgium and Luxembourg.
About JD.com, Inc.
JD.com, Inc. (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business.
JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company’s mission is to make lives better through technology, striving to be the most trusted company in the world.
Contact:
Media email contact: press@jd.com
JD Establishes Tibet’s Largest Smart Logistics Center
