Jun 10, 2021|
JD Upgrades Autonomous Delivery Services for 618 Grand Promotion
by Yuchuan Wang
JD Logistics announced on Jun. 10 that it will upgrade the service of its autonomous delivery vehicles during this year’s 618 Grand Promotion to satisfy consumers’ demands whenever and wherever.
At the same time, 30 new Level-4 autonomous vehicles are being put into use in Changshu, Jiangsu province from today. Last October, JD announced plans to help Changshu transform itself into a smart delivery city. During this 618 sales promotion, daily orders fulfilled in Changshu have been 1.5 times that of last year.
“The manufacturing for these vehicles includes over 50 processes and over 140 checks for quality to ensure its stability,” said Dr. Qi Kong, chief scientist and head of JD’s autonomous driving technology. “It marks an important step for the scalable application of JD’s autonomous delivery vehicles.”
The upgrade covers three aspects:
JD autonomous vehicles will for the first time support “scheduled delivery,” in which customers can designate times for the vehicle to come to their doorsteps. By transforming the vehicles into “mobile stations,” it will provide even more convenient last-mile delivery service to customers.
Besides last-mile, the vehicles will be utilized to transfer goods among different JD delivery stations, to facilitate the parcel surge during the 618 sales period or customers changing their addresses.
JD’s autonomous delivery vehicles will also be applied in more on-demand delivery scenarios. SEVEN FRESH supermarkets in Beijing are already adopting the robots to help deliver fresh produce orders within 3-kilometer radius.
Feb 10, 2026|
JD.com announces JoyExpress, a new delivery service for Europe
- Fleet of JoyExpress vehicles now on Europe’s roads, delivering parcels to your door
- Last-mile express delivery team to give customers seamless and trusted experience
- JoyExpress initially supporting Joybuy, JD.com’s new online retail business in Europe
London, UK – 10 February, 2026 – JD.com, Inc., China’s largest retailer by revenue, today announces JoyExpress, its dedicated express delivery service in Europe. JoyExpress is part of JINGDONG Logistics (HKEX:2618 – ‘JD Logistics’, Inc.), JD.com’s leading technology-driven, supply chain solutions and logistics services provider.
JoyExpress will support Joybuy, JD.com’s new online retail business in Europe, which is currently in the beta testing phase, prior to launching in March 2026. Offering same-day and next-day delivery in major cities, and drawing on its advanced logistics infrastructure, the JoyExpress teams based in the UK , Germany, the Netherlands, and France, will ensure high-quality branded products are delivered quickly, efficiently and reliably. A JoyExpress integrated delivery and installation service for large home appliances will be available in major cities.
The JoyExpress team will deliver in branded uniforms and vehicles, reflecting the company’s commitment to professionalism and customer-first excellence. The JoyExpress fleet includes a range of trucks, vans and electric bicycles, operating from more than 60 warehouses and depots across Europe, a number which will continue to grow as the Joybuy service is rolled out to more cities across the continent.
JoyExpress is underpinned by an integrated service covering warehousing, transportation, large-item logistics, cold chain and end-to-end supply chain management and technology solutions. Supported by industry-leading intelligent warehousing, automation technologies, and data-driven operations, JoyExpress enables faster, more reliable, and more sustainable logistics performance for businesses and customers.
“JoyExpress offers Europe a new delivery and logistics choice,” said Axel Eggenwirth, Senior Director, Last Mile Europe, JINGDONG Logistics. “We look forward to bringing our industry-leading technology and capabilities to the market and consumers across France, Germany, the Netherlands and the UK, while enhancing our supply chain logistics capabilities in sectors such as electronics, home appliances, fast-moving consumer goods and groceries.
“With JoyExpress, Joybuy customers will have access to a cutting-edge, world-class fulfilment team for all their delivery needs. JoyExpress will help deliver Joybuy’s seamless, trusted, and joyful shopping experience to customers in Europe. JoyExpress will offer speed in every step, joy in every box.”
JoyExpress will initially focus on Joybuy, but in the future, JoyExpress will offer delivery support to business partners.
About JINGDONG Logistics
JINGDONG Logistics (HKEX:2618 – JD Logistics, Inc.) is a leading technology-driven, supply chain solutions and logistics services provider. Through its international logistics brands, JoyLogistics and JoyExpress, the company delivers integrated services covering warehousing, transportation, last-mile delivery, large-item logistics, cold chain, cross-border logistics, and end-to-end supply chain management and technology solutions. With industry-leading intelligent warehousing, automation technologies, and data-driven operations, JINGDONG Logistics enables faster, more reliable, and more sustainable logistics performance for businesses and consumers globally. Founded in 2017, JINGDONG Logistics builds on JD.com’s in-house logistics operations that began in 2007.
JINGDONG Logistics is building a global smart supply chain network featuring local warehousing and integrated international transportation capabilities. As of September 30, 2025, the company had a network of over 1,600 self-operated warehouses and 2,000 third-party owner-operated cloud warehouses, across 24 markets, with a total gross floor area of more than 34 million square meters. Globally, JINGDONG Logistics operates over 130 bonded, international direct distribution and overseas warehouses.
About Joybuy
Joybuy is JD.com’s online retail business in Europe, offering high-quality brands, delivered from its own warehouses to the customer’s doorstep, through a speedy and reliable network. Joybuy places the customer at the heart of everything it does. The Joybuy slogan “Don’t just buy, Joybuy”, perfectly captures the mission to fulfil customers’ needs and provide a service that is easy and convenient, but also enjoyable and fun.
Joybuy is currently in the beta testing phase and plans to launch in 2026, when it will provide a more joyful shopping experience in the UK, Netherlands, Germany, France, Belgium and Luxembourg.
About JD.com, Inc.
JD.com, Inc. (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business.
JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company’s mission is to make lives better through technology, striving to be the most trusted company in the world.
Contact:
Media email contact: press@jd.com
Jan 28, 2026|
From Fixed Capacity to Elastic Fulfillment: How JINGDONG Logistics’ LangzuTech Goods-to-Person System Redefines Smart Warehousing
- Modular, zone-based deployment allows warehouses to scale outputup or down with demand, reshaping fulfillment cost structures.
- Goods-to-person design leverages up to 12 meters of clear height, significantly increasing storage density and reducing warehousing cost per unit.
- Successfully deployed across apparel, pharmaceuticals, electronics, FMCG, and full-category warehouses with complex order profiles.
As e-commerce and omnichannel retail continue to evolve globally, logistics and supply chain operators are facing unprecedented operational complexity. Rapid SKU expansion, frequent assortment changes, and extreme order volatility, particularly during peak sales events, are placing growing pressure on traditional warehouse models built around manual labor and fixed capacity.
To address these challenges, JINGDONG Logistics has developed the LangzuTech Tote Handling, a Goods-to-Person (G2P) system.
An Integrated Goods-to-Person Architecture Built for Density and Accuracy
LangzuTech Tote Handling System is a fully integrated G2P solution that combines tote-handling AGVs, lifting robots, high-density three-dimensional racking systems, automated inbound and picking workstations, empty tote return lines, and centralized charging stations into a closed-loop operational flow.
Through intelligent spatial reconfiguration, the system maximizes the use of a clear height under 12 meters, enabling high-density storage that significantly increases space efficiency and lowers unit warehousing costs. Unlike traditional warehouses that rely on strict category-based zoning, it supports multi-SKU, multi-category storage within a single tote, minimizing consolidation and improving order assembly efficiency in mixed-order environments, while fully leveraging warehousing space.
Modular Deployment for Faster Time to Value
Unlike conventional automated warehouses that require large upfront investment and rigid capacity planning, LangzuTech Tote Handling System adopts a modular, building-block design. Warehouses can deploy the system by zone, implement it in phases, and scale capacity by flexibly adding or redeploying robots and workstations as demand fluctuates.
This allows operators to increase investment as their business grows. As a result, automation upgrades integrate smoothly into live operations, minimizing disruption while accelerating return on investment.
By shifting from labor-intensive, fixed-capacity models to a more agile, technology-driven framework, JINGDONG Logistics fundamentally reshapes the cost structure of fulfillment operations and lowers the entry barrier to intelligent warehousing for businesses of various sizes.
Proven Across Complex, Multi-Category and Regulated Environments
The solution has been successfully deployed across a wide range of industries, including apparel, e-commerce, pharmaceuticals, consumer electronics (3C), FMCG, and beauty.
In large-scale apparel fulfillment centers, where rapid onboarding of new SKUs and fast shelving are critical, it enables five- to sixfold improvements in inbound shelving efficiency without expanding warehouse footprint. In one high-volume apparel operation, hundreds of robots operate collaboratively across dense storage aisles and multiple workstations, supporting daily outbound peaks of over 30,000 orders while significantly improving fulfillment speed and stability.
In pharmaceutical applications, LangzuTech Tote Handling System delivers both efficiency and compliance. Each product is assigned a unique traceability code when it arrives, enabling end-to-end inventory visibility. The system automatically manages storage rules for cold-chain, light-sensitive, and regulated products, while continuously monitoring temperature and humidity. Near-expiry inventory triggers automated alerts, eliminating the need for manual inspections. By leveraging high-density storage and robot-driven handling, a pharmaceutical warehouse using the solution has achieved:
- Up to 4× storage density on the same footprint
- 99% picking accuracy
- Up to50% reduction in per-order handling costs
Order consolidation across multiple downstream outlets further shortens outbound lead times and strengthens overall supply chain responsiveness. In pharmaceutical operations in China, a LangzuTech-powered warehouse feeds hundreds of downstream retail pharmacies in the Beijing region. Without having to expand warehouse footprint, the overall processing capacity has increased by approximately 600%, compared with pre-automation operations.
LangzuTech Tote Handling Solution has now entered a phase of large-scale replication and deployment, supporting JINGDONG Logistics’ broader vision of building efficient, resilient, and sustainable supply chains worldwide.
As JINGDONG Logistics continues to expand its global warehouse network, which now includes more than 130 overseas, bonded and direct mail facilities worldwide, the LangzuTech solutions provide a standardized, yet flexible automation foundation that can be adapted to diverse regulatory, operational, and industry environments.
JD Establishes Tibet’s Largest Smart Logistics Center
