Oct 28, 2022|
JD Worldwide Ensures Service-Centered Singles’ Day Promotion
by Xinyi Guan and Doris Liu
JD Worldwide, JD’s cross-border e-commerce platform, vowed to maintain a smooth shopping experience of imported products with premium services as JD’s 2022 Singles Day Grand Promotion themed “A More Solid Life” kicked off on October 20.
By continuously improving the duty-free ecosystem, JD Worldwide has been in partnership with major Chinese license holders， setting up multiple offline stores as well as cross-border experience centers. During the Singles’ Day Grand Promotion, a wide range of duty-free selections covering cosmetics, skin care, perfume, liquor, digital products, and more are offered to customers with better price and service. For instance, the presale deposit can be used up to 10 times the amount for the order, and some products offer a discount of 50 percent off.
So far, China’s leading duty-free companies Shenzhen Duty Free, Hainan Tourism Duty Free and China National Service Corporation have joined hands with JD Worldwide for online business and upgraded it as part of a digitally intelligent transformation. JD Worldwide also allied with France’s Lagardere Travel Retail, Joy City of Xi’an, the local government of Yantai, Shandong province, and more, to set up offline duty-free stores and experience centers.
More than 500 million products on JD.com are being sold with a 30-day price guarantee during this year’s Singles’ Day Grand Promotion, meaning that if the price of a product drops within 30 days of the purchase date, customers can apply for the cost difference simply with one click. Furthermore, the Genuine Product Authentication service also accompanies the whole shopping process to exercise zero tolerance policy towards counterfeit goods. When online stores choose the service, the imported products authorized by professionals from related state-certified institutions will be marked as appraised genuine products, and customers can scan the QR code on the products to view the authenticity evaluation report with a video of the authenticity process after receiving their orders.
Currently, JD Worldwide has attracted more than 20,000 brands from more than 100 countries and regions, with over 10 million overseas high-quality products. By building up a convenient and reliable shopping experience, JD Worldwide, as the most recognized and popular platform in China for imported products, will further unleash its omni-channel capabilities, and marketing and operation advantages to both help speed up the upgrading of traditional companies and tap into the consumption potential of the Chinese market.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
Technology Powers JD Logistics’ Fast Service during Singles’ Day Grand Promotion
