Feb 10, 2020|
JD’s Cloud and AI Help Fight Coronavirus
by Yuchuan Wang and Ella Kidron
On February 4, JD’s smart epidemic assistant was integrated into the Wuhan Mayor’s Office WeChat account. Through the function, citizens can get coronavirus related information and services immediately, with high accuracy. On the day of the launch, there were over 250,000 visits to the function’s page.
The smart epidemic assistant is based on JD Cloud & AI’s universal smart conversation platform. The platform consists of AI capabilities including semantic understanding, syntax analysis and more, enabling the accurate understanding of user’s intentions through question prediction, intent recognition, classification and identification, similarity matching and other methods. Equipped with the latest information about epidemic information, the assistant is able to reply to user’s queries in real-time.
Currently it provides functions including epidemic self-screening, medical guidance, fever clinic inquiry, and a way to inquire if a user’s particular flight or train had a coronavirus patient on it. Queries cover everything from what to do if you are experiencing certain symptoms, to how to properly wear and dispose of face masks to prevent the spread of virus. Particularly complex queries that cannot be answered by the smart epidemic assistant are automatically transferred to customer service personnel.
In addition to Wuhan, the smart assistant service has also been launched in Beijing, Shandong, Anhui, Jiangsu, Jiangxi, Sichuan and other provinces, serving dozens of industries, and more than 100 clients. It has already dealt with hundreds of thousands of inquiries. In Sichuan Province, JD is collaborating with West China University Second Hospital on a triage chatbot helping with the first round of patient triage and information collection. In Xinyu City in Jiangxi Province, JD launched a pilot program to use AI calls to help efficiently check residents’ health condition and remind them of epidemic-related information, greatly improving efficiency and avoiding the risk of disease transmission.
JD Cloud & AI also launched the “Emergency Resources Information Platform” which provides municipal and medical institutions access to 3,000 online quality suppliers and national emergency logistics services. As of February 4th, the platform had successfully performed 162 matches of epidemic prevention supplies with municipal and medical institutions in need. This includes but is not limited to the sourcing of more than 19 million masks, 19,000 pairs of protective googles, 12,290 bottles of liquid disinfectant, 1,000 tons of disinfectant powder, 8,991 body temperature monitors, 1,100 infrared thermometers, 64,970 sets of protective clothing and 152,600 pairs of protective gloves.
JD has been using its advanced ability in cloud and AI technology to make a significant impact across a wide range of areas during these trying times in China. Its cloud video conferencing service is now available for free for enterprises and individuals. JD also provides free online classroom service to students and teachers in Hubei Province, with Wuhan as its capital, who are unable to go to school due to the epidemic.
Oct 30, 2024|
Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.
The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.
This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.
Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
Sep 25, 2024|
JD Logistics Awarded the World’s First ISO14068 Carbon Neutrality Certificate for On-demand Delivery Service
JD Logistics (also known as Jingdong Logistics) recently announced that it has been awarded the world’s first ISO14068 carbon neutrality certificate for on-demand delivery service by Bureau Veritas, a global leader in testing, inspection, and certification. The certificate comes as a result of JD Logistics’ ongoing commitment to sustainability in supply chain and logistics operations.
JD Logistics has been providing on-demand delivery services for a global technology company since 2022 and has become the brand’s first logistics service provider in China to provide in-dependent, full-lifecycle carbon neutral services at the order-level. Through this partnership, JD Logistics track supply chain carbon footprints and implements precise carbon reduction technologies based on data analysis. JD Logistics has pledged to achieve net zero emissions by 2050 for the project, while assisting its partners in reaching “Carbon Emission Decoupling” goals for on-demand retail services.
ISO 14068 provides principles, requirements, and guidance for achieving and demonstrating carbon neutrality. According to the International Organization for Standardization, this standard focuses on quantifying, reducing, and offsetting carbon emissions, with an emphasis on reducing greenhouse gas (GHG) emissions within the value chain before relying on offsets. It ensures that carbon neutrality efforts are scientifically valid, transparent, and contribute to sustainable development., and communicated transparently.
In 2023, JD Logistics launched its in-house developed Supply Chain Emission Management Platform (SCEMP), which is verified to track over 140 types of carbon emission factors specific to road transportation in China. SCEMP accurately calculates carbon emissions based on real-time transportation routes, providing unmatched precision. To date, SCEMP has supported over 25 leading enterprises across industries such as electronics, apparel, beauty, auto, food, and chemicals, calculating over six million orders and helping partners to reduce over 300 tons of carbon dioxide.
SCEMP also plays a vital role in JD.com’s retail and ecommerce business. The company’s “Green Impact Initiative” leverages SCEMP to offer a mechanism that can monitor, report, verify, and create value for customers. For instance, Apple and Logitech have participated in this initiative to offer customers “carbon reduce privilege” products. When customers purchase these labeled items on JD’s app, they can earn rewards such as coupons and merchandise.
Through its innovative solutions and commitment to sustainability, JD Logistics continues to lead the way in reducing carbon emissions across the logistics industry. The company’s dedication to carbon neutrality not only supports its own environmental goals but also empowers its partners to contribute to a more sustainable future.
JD Merchants Donate to Fight Coronavirus
