- Feb 10, 2020
- Social Responsibility
Fight Against Coronavirus: JD’s Support
On this page, you will find the most recent updates related to JD’s support the fight against the novel coronavirus in China, including news releases, as well as photos and videos. We are also regularly posting updates on our Twitter (@JD_Corporate), Facebook (https://www.facebook.com/jd.cominc/), LinkedIn (https://www.linkedin.com/company/jd.com) and Instagram (https://www.instagram.com/jd_corporate/) accounts so feel free to follow us there as well.
For any questions or to discuss with us further, please reach out via email@example.com.
JD has spared no efforts in the fight against the coronavirus. From early on, we mobilized our resources across the company – from retail, logistics, technology, health and other areas – to provide immediate support for the anti-virus fight.
To date, JD.com has allocated nearly RMB 1 billion in this effort. JD Logistics has transported 30 million emergency medical supplies, weighing a total of nearly 10,000 tons. This also includes initiatives such as launching robot and drone deliveries to address last mile delivery challenges during this period, implementing our AI technology to provide instant support on queries related to the epidemic, providing free health consultation with top doctors across the country and more – all the while ensuring that consumers’ needs for food, epidemic prevention supplies and other necessities are met, with fast delivery and stable prices. During the epidemic period, JD.com has already provided a total of 120 million individual food items, covering rice, flour, noodles, grain, cooking oil, meat, eggs, vegetables, milk and other daily necessities, weighing over 160,000 tons, to consumers across the country.
Recent News Releases
- JD Super Donates Personal Care Products to Female Medical Staff in Wuhan – On February 14th, JD Super, JD’s online supermarket, donated 2,000 sets of feminine care products and nearly 630,000 adult diapers to hospitals through JD Logistics, including the Wuhan Wuchang Hospital, Wuhan Ninth Hospital and Wuhan Hankou Hospital.
- JD Health’s New Online Platform Ensures Drug Supply to Chronic Disease Patients – The newly launched online platform connects chronic patients with pharmaceutical companies and pharmacies, and provides timely information on where they can get the drugs they need, online or offline.
- JD Health Offers Innovative Services During Coronavirus Outbreak – JD Health has launched free online medical consultation services and ensured timely medical supply in an effort to avoid cross-infection.
- How Chinese are Spending during the Coronavirus Outbreak – With hundreds of millions of Chinese choosing to stay indoors to protect themselves against the highly contagious coronavirus, JD leveraged its big data capabilities to look at customer spending during the Spring Festival period.
- JD Retail Ensures Supply During Coronavirus – We looked at retail supply trends and how we’ve been able to help merchants ensure inventory during the coronavirus.
- JD’s Drone Debut in Hebei During Coronavirus Period – On Feb. 7th, JD.com completed its first delivery via drone to Baiyang Lake in Hebei province. JD will continue to operate this route during the coronavirus period.
Supporting the Economy
- JD’s Special Support for Live Streaming during the Coronavirus Outbreak – For merchants, JD Live will reduce the take rate to as low as 1%, provide extra traffic support, and waive all service fees. For projects aimed at helping farmers and relieving poverty, JD Live will also provide special policies and subsidies. KoLs will receive cash subsidies for livestreaming in seven categories and new KoLs on JD’s platform will also get access public domain traffic.
- JD Launches Initiative for Enterprises “Returning to Work” – The initiative will help enterprises in production materials supply and digital solutions (including remote working solutions), and also provide special support for small to medium- sized enterprises.
- JD.com and Dada Group to Hire 35,000 Full-and-Part-Time Employees – JD.com and JD-backed Dada Group plan to jointly offer 35,000 jobs during the epidemic period. The move aims to minimize the impact of the epidemic on employment in the short term, and to help tide small and medium enterprises over during the period, and overall support stable employment, while seeking to minimize the overall impact of the virus on employment and people’s livelihoods at large.
- JD Launches National Fresh Produce Green Channel – Leveraging JD’s strengths in supply chain, logistics, platform operations, online marketing and omnichannel retail, the initiative provides 25 supportive policies to merchants, including fast enrollment, extra traffic, discounts or fee-free use of the platform, and more.
- JD’s Cloud and AI Help Fight Coronavirus – JD integrates its smart epidemic assistant into the Wuhan Mayor’s Office WeChat account to provide instant answers to residents’ queries. Other applications of its AI and Cloud technology include offering a free online classroom service to students and teachers in Hubei Province during the coronavirus period.
Coronavirus Aid and Prevention
- JD Transports Overseas Relief Supplies to Wuhan – During the coronavirus outbreak, JD in cooperation with its partners, such as Cosco Shipping, has helped institutions from the UK, US, and Indonesia transport donations to hospitals in Wuhan.
- JD.com Launches Smart Body Temperature Screening System – The smart body temperature screening system is based on JD Cloud & AI’s technology, equipped with an infrared sensor which will detect the body temperature of a moving group of people in real-time. It quickly screens people with abnormal body temperatures in densely populated places, such as airports, train stations, office buildings, parks and shopping malls, providing epidemic prevention solutions at a critical time.
- JD Launches Drone Disinfection in Inner Mongolia – JD.com flied its two drones to spray disinfectant in the High-Tech Industrial Development Zone of Ordos City. With an increasing number of people returning back to work from their hometowns following the Spring Festival holiday, JD’s drones have helped the city strengthen its protective measures against the coronavirus.
- JD.com is Building Supply Chain Management Platform for Hubei Provincial Government – To respond to the urgent needs for COVID-19 prevention and controls requested by Hubei’s provincial government, JD.com is building a supply chain management platform which makes emergency supplies such as masks, goggles, and protective clothing easier to manage, distribute and trace.
- JD Helps A.O. Smith Donate Air Purifiers to 100+ Hospitals in China – More than 100 hospitals in China have received air purifiers donated by A.O. Smith, delivered by JD Logistics. The air purifiers were all delivered to the designated hospitals in Beijing, Shanghai, Jiangsu, Anhui, Zhejiang, Hunan and Henan provinces in just seven days – quite a challenging feat given the impact of both Chinese New Year and the epidemic situation’s impact on road conditions and logistics staff availability.
- JD.com Has Allocated RMB 200 Million for Coronavirus Aid to Date – JD.com has allocated RMB 200 Million for Coronavirus Aid to Date – Funds cover the donation of health and safety protection equipment and medical supplies, logistics costs to Hubei province and the daily supply of necessities to places that are most affected by the epidemic.
- JD Merchants Donate to Fight Coronavirus – JD recently spoke to several of these merchants to hear the stories of how they are participating in the fight against the coronavirus.
- JD’s Robot Delivers First Order in Wuhan in Coronavirus Aid Support – JD’s autonomous delivery robot successfully made its first delivery in Wuhan on Feb 6th, 2020. More details and a video here.
- JD.com on the Frontlines to Support Wuhan and Provide Coronavirus Aid – A comprehensive overview of how JD.com has leveraged the full strength of its capabilities, from logistics, to technology and more, to provide coronavirus aid.
- Photo Gallery: JD Spares No Efforts to Support Wuhan Coronavirus Aid – As told in photos, how we are providing support for the control of the epidemic across China
- JD’s Robot Delivers First Order in Wuhan in Coronavirus Aid Support (full video download link) (b-roll download link)
Coronavirus Support Timeline
- Realizing the impact of the epidemic early on, JD provided 70,000 masks to protect its employees based in Wuhan.
- JD officially launched its special “epidemic campaign” to fight the coronavirus.
- JD Logistics received an urgent request from medical manufacturer, Yichang, in Hubei province, for oseltamivir phosphate, a prescription drug used to prevent and treat influenza, began to allocate resources meet the request. JD Logistics also furthered its protective measures for frontline employees.
- JD announced that it would ensure enough supply of protection equipment such as masks and will not raise prices. JD also worked together with key brands to accelerate production of these items. From January 19-22, JD supplied over 126 million masks, 310,000 bottles of disinfectants and 1 million bottles of liquid soap to customers.
- JD Logistics began prioritize delivery for designated orders by medical institutions.
- JD announced to donate 100 million masks and 60,000 other items, including medicine and medical supplies, to Hubei Charity Federation. JD also confirmed to donate 80,000 masks to hospitals in Wuhan.
- JD Logistics opened a special channel for relief materials across the country to assist Wuhan.
- JD Foundation became the first Internet partner of China Charity Federation and co-initiated two donation campaigns for supporting coronavirus aid targeting Wuhan communities.
- JD cooperated with over 2,000 respiratory physicians and infectious disease specialists to offer free online consultation and hotline service for people who need psychological support.
- All of the donations from JD, including 100 million masks, and 60,000 other items, including medicine and medical supplies donated to Hubei Charity Federation and 80,000 masks donated to hospitals in Wuhan arrived in Hubei.
- JD Cloud & AI launched a number of free products and services including an emergency resources information platform, a smart epidemic assistant, a cloud video conference service, and online classroom services, to support access to information and education during the coronavirus period.
- JD Digits provided free “COVID-19” insurance for medical staff and JD’s couriers on the frontlines and their families. The insurance will provide RMB 300,000 per person and a maximum of RMB 1 million for per family whose member(s) dies or is completely disabled as a result of the coronavirus. At present, 105,000 eligible people have received the insurance.
- JD Logistics transported a large amount of building materials to Huoshenshan Hospital.
- JD Cloud & AI Launched remote family doctor and remote work services.
- Since February 1, in order to help prevent and control the epidemic, JD Digits helped build the “Epidemic Population Analysis System” based on its intelligent city operation system. The system uses big data and artificial intelligence to judge the divisions of high-risk groups for infection.
- JD Digits also launched several intelligent epidemic prevention products for communities such as a calling robot, an epidemic inquiry robot and a questionnaire-mini program.
- JD.com announced 11 subsidy support measures for the 250,000 merchants on its platform, especially those from Hubei.
- Sparing no efforts to ensure supply of Chinese consumers’ daily necessities, from January 24th to February 2nd, JD.com sold 18,900 tons of rice, flour & grain; 5.9 million liters of cooking oil; 1.8 million bottles of disinfectant solution; and 3 million bottles of liquid soap.
- JD Logistics successfully helped transport 100 Oxygen machines donated by Dr. Nanshan Zhong, who is known as a hero of the 2003 fight against SARS, and his foundation, to Wuhan Hankou Hospital.
- AllianzJD helped upgrade coronavirus-related insurance for all JD couriers, with a total amount guaranteed of over RMB 46 billion.
- JD.com, together with over 250,000 merchants vow to continuously control product prices, guarantee orders on the platform and remove merchants to raise intentionally raise prices (and never work with them again).
- JD Cloud & AI launched products including an AI public service platform, an epidemic information platform and a citizen epidemic reporting system.
- JD’s 7FRESH launched a talent sharing plan. Under the plan, 7FRESH will hire short-term staff from restaurants, hotels, cinemas and other retail establishments that are temporarily closed due to the coronavirus. 7FRESH received demands from more than 10 different enterprises on the day of the launch.
- JD Fresh launched a catering industry alliance to encourage production of ready-to-cook fast food and omnichannel sales. More than 100 catering enterprises have joined the alliance.
- JD Health started providing free online consultation covering all of its categories.
- JD completed its first smart delivery by robot in Wuhan. The robot traveled from JD’s delivery station to Wuhan No.9 People’s Hospital to make the delivery.
- JD Digits launched a smart information platform for virus inspection and assistance request for residential communities.
- JD Health launched a one-stop online service for further consultation, prescription renewal, medicine purchase and delivery.
- JD started drone delivery in Baiyangdian, Hebei Province.
- JD.com, along with JD-backed Dada Group jointly announced to recruit more than 35,000 jobs to minimize the impact of the epidemic on employment in the short term.
- JD.com announced committing an extra 100 million yuan to subsidize merchants which use the company’s warehousing and delivery service.
- JD Health launched a new platform to help patients with chronic diseases maintain their drug supply during the coronavirus. In the first 24 hours, the platform received nearly 5,000 requests and the number keeps rising.
- JD Fresh announced the launch of the “National Fresh Produce Green Channel” to help farmers who are seeking a sales channel for their products due to the coronavirus outbreak.
- JD Logistics launched ten more contactless methods to facilitate customers sending and receiving packages.
- JD.com announced a plan to hire thousands of part-time customer service representatives during the month of February.
- JD launches initiative for enterprises “returning to work”. The initiative will help enterprises in production materials supply and digital solutions (including remote working solutions), and also provide special support for small to medium- sized enterprises. The platform is now open to enterprises free of charge and links them to over 30,000 JD partners.
- JD International announced to support cross border merchants in operations and logistics.
- JD.com announced that it is building a supply chain management platform for the Hubei provincial government
- JD.com announced special support for merchants, KoLs and multi-channel networks (MCNs, KoL agencies) doing live streaming e-commerce to better support the rising demand for online shopping. JD Live also upgraded its “Online Product Launch Conference,” enabling merchants to gain access to JD’s massive marketing resources and tools.
- JD.com allocates nearly RMB 1 billion in fighting against COVID-19.
- JD has supplied a total of 1.2 million daily necessities, including rice, flour, cooking oil, meat, eggs, vegetables and milk, weighing a total of over 160,000 tons. 30 million medical emergency items, weighing nearly 10,000 tons have been transported.
- JD launches “Mobile Fresh Basket” program to deliver fresh produce directly from markets to residential compounds, and it can cover more than 100,000 families in Hubei province in one week.
- From January 20 to February 13, JD supplied 71,500 tons of rice, flour and grain, 27.25 million liters of cooking oil, 40 million bags of instant noodles, over 50,000 tons of fresh produce, 3 million cans of baby formula, 400 million pieces of diapers, 5.88 million bottles of liquid soap, 3.61 million bottles of disinfectant and 1.59 million packs of wet wipes. Since launching its free online medical consultation service, JD Health has served more than 2 million users.