Nov 3, 2022|
Luxury brands make debut amid JD.com Singles’ Day Grand Promotion
by Doris Liu
Amidst JD.com’s 2022 Singles’ Day Grand Promotion, which started on October 20, the J Shop, JD’s fashion and lifestyle business, has welcomed an array of premium international brands to launch their digital stores on JD.com, bringing the total to over 400 to better satisfy customers’ diversified consumption needs.
Established in 1934, Italian luxury menswear brand Canali has offered comfortable and elegant fashion for men, blending a variety of details and elements in harmony. The brand, one of the essential men’s fashion houses, presents the latest collection for the Autumn/Winter2022 season in its newly launched store on JD, as well as joining hands with JD Little Rubik’s Cube, a marketing channel to promote new products, to offer store members a merino wool hooded sweater and a reversible smooth and tumbled calfskin belt.
MACKAGE, a Canadian luxury outerwear clothing brand founded in Montreal in 1999, set up its JD store to showcase an array of its collections with timeless style and enduring craftsmanship, which will now be available on JD.com. With an unwavering commitment to premium quality without compromising on function or aesthetics, MACKAGE’s coats, jackets and winter accessories ensure a warm and comfortable outdoor experience while maintaining the brand’s artful style.
Additionally, French fashion label Zadig&Voltaire celebrated its 25th anniversary by opening an official flagship store on JD.com to introduce its sought-after products such as clothes, shoes, bags and accessories, which are an expression of the brand’s rock vibe mixing with effortless French elegance. Among the brand’s offerings are a rock necklace and snake ring, along with classic bags from the ZV Initiale, Rockyssime and Cecilia lines, which can all be found to match customers’ stylish fashion and free spirits.
The official sales event of Singles’ Day kicked off at 8 p.m. (BJT) on October 31 and is expected to culminate on the night of November 10 through the end of the 11th. Based on JD’s trustworthy ecosystem featuring zero tolerance towards counterfeit products and pluralistic marketing capabilities with digital innovation, JD.com will optimize the shopping experience of luxury brands from multiple perspectives through many specialized services including one-on-one customer service, a traceability solution to ensure authenticity, 15-day price guarantee and aftercare services for luxury goods.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com Reports RMB 500 Billion Procurement of Imported Products in Three Years
