by Ling Cao

JD E-Space, JD’s omnichannel experience store in Chongqing, has won the most favored fashion and entertainment location among local residents. The announcement was made today jointly by four local news media that organized the 10-day campaign, which was joined by nearly 30,000 people who made over 200,000 likes in their WeChat moments.

The other top five locations are IFS, Raffles City, Chang Jia Hui and a Culture and Travel Space by Sunac China. An industry expert said, “These five places all share one same characteristic, which is that they are all fashionable, allowing them to attract customers to the stores.”

JD E-Space, which opened during the 2019 Singles Day Grand Promotion, aims to provide customers with an immersive shopping experience. Customers can try some of the brands’ high tech items and new products, including coffee machines and more.

In March, JD E-Space will continue to provide superior products and services to customers, such as free installation service for some air conditioners. During Mar. 6 to 8, female customers have the chance to get coupons to make purchases on JD in honor of International Women’s Day.

(ling.cao@jd.com)

by Rachel Liu

Mr. Jian, the owner of the JD Auto Service Dezhong store in Xi’an, never imagined that his store would become famous locally just one month after opening last November.

The store’s staff discovered a parked car on fire next to the store, with the owner sleeping inside. Seeing the dangerous situation, the staff immediately sprayed fire extinguishers at the fire and woke up the car owner. More staff quickly used high pressure fire hydrants to join the rescue, successfully putting out the fire. “Although this car owner is not our client, we are obliged to provide our help,” said Jian. “I am happy to hear that many neighbors said our staff are superheroes for successfully fighting the fire.”

During the past Spring Festival, Jian kept his store open.. On the first day of the holiday, Xi’an resident Mr. Li drove to a nearby city to visit his relatives, and on his way back, his car broke down. Li called all the car maintenance stores nearby and none was open. He took a final shot to call Jian for help, and Jian soon found the parts needed and drove 50km to provide help. Jian didn’t take any extra charge besides parts, no matter how Li insisted.

On February 11，the first day of holiday, Ms. Yan of Shanghai scratched another car by accident. Yan had never experienced this situation and panicked. She called the JD Auto Service store where she does regular maintenance. A staff from the store quickly came to Yan and helped her contact the insurance company. The staff also drove Yan’s car back to the store for repair and provided a replacement car to Yan. and paint mending service for Yan. To show her appreciation, Yan bought fruit and cakes for the store staff, which deeply touched Xingyue Hu, owner of the JD Auto Service store.

Hu had no experience in auto related business before he opened the store. But as a car owner, he was troubled with the high price of 4S stores, and lack of transparency in some other street stores. He always wanted to open an auto service store, and quickly signed up after seeing JD was looking for franchisers. JD’s support in branding, management, employee training and supply chain enabled Hu and other store owners to provide high quality products and services for customers. “Many customers chose us because we have JD’s brand endorsement,” said Hu.

Similar stories happened in Beijing, Shenzhen and other cities during the spring festival.  Hu said: “Although I kept working during the past holiday, I feel this spring festival was very special and meaningful.”

(liuchang61@jd.com)

by Ling Cao

JD’s procurement system has helped enterprises resume business after the Chinese New Year (CNY) holiday, especially for traditional industry partners. Data showed that nearly 60% of the system’s registered users are from wholesalers, retailers, services, hotels and restaurants.

“Digital procurement can not only make up the supply chain gap for offline suppliers during  and after holiday periods, but also can effectively satisfy the purchasing demand amid emergencies like COVID-19, ensuring stable production for enterprises,” said a representative from IT service industry.

Since the system was released in February 2020, the average active clients increased 50% month by month, and the average orders increased 130% month by month.

A representative from JD Business said, “In the long term, digitalization has become a key tool for helping companies overcome challenges, and JD will continue to provide them with integrated value and services.”

(ling.cao@jd.com)