Other supplies and 200,000 RMB worth of masks in an hour

JD Boosts Real Economy through Mom-and-Pop Convenience Stores

Posted on Nov 11, 2020Oct 29, 2022 by Kelly Dawson

by Kelly Dawson

As China continues its economic recovery, JD’s Singles Day Grand Promotion is boosting growth of the real economy through the company’s partnerships across many sectors. One such business is JD’s New Markets convenience store network, a B2B2C initiative that is committed to serving China’s many offline mom-and-pop stores by supplying quality products and upgrading their traditional offline shops with digital marketing support, consumer insights and more.

For one JD convenience store owner, Zhang Dan, the program has been a boon after his former business, a restaurant, failed. When he learned about the opportunity to open a store in Beijing within the JD network, he worried that he lacked experience in the industry. But at every step of the way, JD has provided guidance, he said.

“If I had tried to open a store on my own, I wouldn’t have known how to get started or what products were best suited for my customers,” Zhang said. “Whether it is brand influence, supply level or operational guidance, JD convenience stores have obvious advantages.”

JD’s New Markets team determined that his store location next to Beijing’s Zhichun subway station would get a lot of traffic from younger office workers, so they recommended that Zhang stock his shop with specific brands that would appeal to this group based on big data analysis. JD also provided guidance on store decoration, in-store displays and more for the nearly 80-square meter store.

Additionally, JD’s smart store management system provided an easy way for Zhang to track the store’s finances and monitor which products are selling well, with suggestions on future product selection.

Finally, JD supplied Zhang’s store with his selected products through the company’s advanced supply chain network, ensuring reliable sourcing.

While the JD convenience stores carry JD’s branding, each store is owned by the small business owners like Zhang who choose to join the program. Of course, the JD name brings a level of brand awareness and trust for both the owner and the consumers who frequent the store, said Xin Tengjun, who owns another type of store developed by the JD New Markets team. Xin’s store, which is located in Jinan, Shandong province, sells wine, baijiu and more.

“The goods in our store are all purchased from the JD platform,” Xin said. “We and the customers can trust that the quality of the products is guaranteed. That is a major advantage for us.”

One customer who shopped at Xin’s store echoed his feelings. “They have a wide range of domestic wines and the JD brand on the store, so I know I can trust them,” she said.

Additionally, products in these stores feature product traceability QR source codes that provide information on the source of the product and other related information.

Consumers can also sign up for the New Markets’ mini program or app and receive benefits, with some traffic diverted from JD’s other platforms including JD Daojia to expand the New Markets user base. Unlike traditional offline stores that need to rely on foot traffic and word of mouth to gain loyal customers, JD New Markets can attract customers across multiple channels.

This Singles Day, products from brands such as Lay’s, Procter & Gamble, Vinda, Mondelēz International, and Three Squirrels (a popular Chinese snack brand) will participate in cross category and brand-specific promotions to provide the best products at the best prices to nationwide store owners.

On the customer side, the New Markets’ mini program enables customers to receive discount promotions during this Singles Day, with deals including RMB 1 yuan, 9.9 yuan, buy one-get one free, etc. Customers who order products for home delivery will also enjoy other discounts.

The official opening of new storage centers in Linyi, Shandong province and Jieyang, Guangdong province ensure smooth sourcing and delivery to store owners across 30 provinces, municipalities and autonomous regions and 129 cities during the peak shopping season.

“I’ve been so busy with work recently that I was worried I might struggle to take advantage of 11.11,” said a customer of Zhang’s store, Miss Liu, who works at a nearby office building. “But now this store is synchronized with the app, which means I can either pass by the store before or after work, or I can place an order on my phone at home or during the work day and have it delivered wherever is convenient. It just means I have more options.”

Thanks to Zhang’s participation in JD’s Singles Day Grand Promotion, his store’s sales have doubled during the period, he said. “JD has huge potential to allow both consumers and business owners to experience the ‘whatever you want, you get’ shopping experience,” he said.

(kellydawson@jd.com)

In-Depth: JD Omnichannel: The Unchangeable Commitment to Customer Experience

Posted on Nov 11, 2020Sep 19, 2022 by Ella Kidron

by Ella Kidron

The Singles Day period (November 1^st to 11^th) is traditionally the time for customers to frantically add products to their shopping carts and compare deals across e-commerce platforms. In recent years, offline stores have also been getting in on the action, taking advantage of heightened consumer willingness to shop. Singles Day at JD, however, is not characterized by being strictly online or offline, but rather is a rich omnichannel experience. No matter where JD customers choose to observe Singles Day, there is a vast array of options available to them, and seamless connectivity across channels.

Omnichannel as a long-term priority

Based on the recognition of the fragmentation of consumer demand, shopping formats are becoming more complex. JD, focused on customer experience from day one, has been putting effort into providing a consistent experience across shopping formats. Chenkai Ling, vice president of JD.com and head of Strategy Development and CEO office, JD Retail, said: “For a retailer, the way to measure success is customer experience. Consumers are getting more sophisticated and have higher demands.” Right now, there are a lot of shopping formats – online, offline, livestreaming, content commerce, and social commerce, just to name a few. “Consumers have a very strong need to have a consistent experience across shopping formats,” said Ling.

JD’s approach to omnichannel is about what customers see and experience for themselves, as well as what happens on the backend that makes processes easier, even when they aren’t visible on the front end. Whether it is fresh food supermarket SEVEN FRESH in Beijing or Wuhan, or mega experience store E-Space in Chongqing, or even inventory integration with a fashion powerhouse like Prada, JD’s omnichannel offerings are backed by a strong supply chain that ensures seamless integration of all shopping moments across categories. Features such as price synchronization ensure that customers can enjoy benefits across channels, adding to the convenience of the experience.

SEVEN FRESH

SEVEN FRESH is JD’s high quality fresh food omnichannel offering. During the Singles Day period, JD opened two new SEVEN FRESH stores, one in Beijing’s busy CBD area, and another in the lively Hongshan district of Wuhan, Hubei province. Consumers have the choice to either shop and dine in store, or order for home deliveryin as fast as 30 minutes. JD has opened SEVEN FRESH stores in cities such as Beijing, Tianjin, Guangzhou, Xi’an, and most recently Wuhan. SEVEN FRESH is the offline complement to JD FRESH, the company’s online fresh food business making it possible for consumers to get high quality fresh food no matter where they are.

JD’s SEVEN FRESH in Wuhan, Hubei province

E-SPACE

As e-commerce becomes more popular, the question of whether or not offline stores are necessary has become more and more frequent. China, which has the highest penetration rate of e-commerce globally, only stands at 25%, leaving little room to argue about the place of brick-and-mortar in the market. In fact, with the increasing penetration of online, offline has taken on a new role as space for consumers to experience products. In most stores, this “experience” entails a short stint touching a product, maybe getting to test out a few features. This could not be farther from the case at JD E-Space, JD’s 50,000 square meter experience store in Chongqing. The store’s claim to fame is that consumers can try absolutely anything in the store. For example, consumers debating between a few different washing machines are not only welcome but encouraged to take them for a ‘spin’.

This year, JD opened six home appliance flagship stores, including one in Nanjing, Jiangsu province and one in Jiaozuo, Henan province; and most recently one in Kunming, Yunnan province, opened on Singles Day. The store in Kunming is the first of its kind in the city, and represents a significant upgrade over traditional electronics stores in the region. At around 10,000 square meters, these stores function like mini E-Spaces. Earlier this year, JD announced a plan to open 20 JD E-Space Experience Stores in first tier cities (large scale), as well as 300 home appliance flagship stores in prefectural cities on a one-city-one-store basis, and 5,000 stores in towns and villages by 2025. This Singles Day E-Space is offering extended hours from November 10^th until the 11^th at 3:00 am, enabling customers to shop virtually all night. On November 1^st, JD E-Space welcomed over 30,000 customers and saw sales increase 10 times compared with daily average sales in October. About 70% of customers are 25-38 years old.

JD E-Space in Chongqing

JD New Markets

The omnichannel based JD New Markets business is playing a key role in this years’ Singles Day Grand Promotion. Complementary to JD’s online retail and marketplace business, JD New Markets is JD’s B2B2C business. It is committed to serving China’s over 6.8 million offline mom-and-pop stores by supplying quality products and upgrading their traditional offline shops. With over 8,500 brands on the B2B ordering platform, there are already over one million users who purchase goods for their offline stores through JD, among which 70% come from third-tier and below cities. This Singles Day, products from brands such as Lay’s, Mondelēz International, and Three Squirrels (a popular Chinese snack brand) will participate in cross category and brand-specific promotions to provide the best products at the best prices to nationwide store owners. In addition, through the JD Convenience Go mini program on WeChat provided by JD New Markets, shops can bring their operations online and expand their customer coverage.

Omnichannel Fulfillment

JD’s Omnichannel Fulfillment supply chain innovation program sources products from offline outlets located near customers, eliminating unnecessary touch points, increasing efficiency while reducing costs. When a consumer places an order online, the platform matches the order with offline supply closest to the customer in real-time, and then arranges for a courier to deliver to the consumer along the most efficient route. Instead of relying solely on the stock in JD’s warehouses, the omnichannel fulfillment platform will calculate which brick and mortar stores nearest to the customer have the items in stock, and then source the inventory from there, both ensuring supply and delivery speed. As of November 4^th, JD has achieved one-hour delivery through the cooperation with JDDJ (JD Daojia, China’s leading local on-demand retail platform) in 328 cities.

Life services – buy online, enjoy offline

When consumers look at the JD Auto Service store model, they might only see offline auto repair shops. But there is in fact a complicated supply chain system making the magic happen behind the scenes. With JD Auto Service, a customer can place an order for a part online on JD and select for it to be delivered to the nearest JD Auto Service outlet. Customers don’t have to worry about a heavy rubber tire arriving at their doorstep and lugging it to the repair garage. Plus, there is the added guarantee of JD quality so they can have peace of mind as to the authenticity of the part. The “order online, enjoy services offline” model provinces a one-stop digitally tracked solution for comprehensive automotive and after sales services. From November 1^st -7^th, the order volume of JD Auto Service car maintenance packages increased 118 times compared with the same period last year.

JD Auto Service

The real estate market has also been a popular omnichannel experience for consumers to enjoy through JD. During the Singles Day period, transaction volume of property viewing services orders at selected offline outlets hand-selected by JD increased over 20%.

JD Health is quickly becoming the go-to destination for consumers’ online drug purchase needs. JD’s omnichannel pharmaceutical products express delivery enables ordering online and delivery to door in as fast as 30 minutes, covering more than 200 cities. On November 1^st, the turnover of services increased 14 times compared with the same period last year.

Omnichannel luxury

This year, JD pioneered omnichannel in luxury fashion, marrying the rapid logistics service of online with the experience of purchasing something from a top luxury brand. Prada and Miu Miu were the first brands to partner with JD on this project, integrating JD’s inventory with the brands’ internal inventories to bring a wide range of products to JD’s customers. From July 29^th to August 13^th the program brought an additional 30%-plus in sales to Prada and Miu Miu. Prada’s sales on Chinese Valentine’s Day (July 7^th of the lunar calendar) exceeded RMB a million yuan, boosted by the omnichannel cooperation. Customers appreciate the expanded selection as well as seeing that their product came from the Prada or Miu Miu store, giving them yet a further guarantee of authenticity while dampening concerns related to buying luxury online.

From buzzword to everyday phenomenon

Today, omnichannel is a “buzzword” associated with convenience that is popping up across the retail industry more and more. When that level of extraordinary convenience becomes ordinary, the question becomes is it still omnichannel or is it simply just retail? A global October 2019 survey of e-commerce decision makers by Statista and SearchNode revealed that 48% of global e-commerce companies viewed omnichannel as a very important strategic priority for their company in 2020. An additional 31% of companies viewed it as “somewhat important” for 2020.

All of this data collection happened before COVID-19 hit. The pandemic has had a transformative impact on retail channels globally. As Deloitte writes in an October 2020 report, “The epidemic has forced retailers to reach new heights in channel integration. They have had to diagnose their omnichannel capabilities and develop roadmaps for new situations – the first step for businesses seeking to achieve omnichannel transformation.”

With omnichannel looking like an inevitability – a necessary way to operate in the new normal, it could be argued that JD is ahead of the curve. The company’s omnichannel strategy began long before COVID-19 was a reality, and has only been strengthened as consumer shopping habits are increasingly fragmented. It all stems from one place: Making a point to enable customers and partners to shop and do business anytime, anywhere. This demonstrates that omnichannel is not just a fancy term, but rather an essential piece of supply chain management, inventory integration and first and foremost, customer experience.

Rachel Liu, Yuchuan Wang, Ling Cao, Vivian Yang, and Hui Zhang, all staff members in the Global PR Division at JD.com, contributed to this article.

(ella@jd.com)

JD Singles Day: When Peak Day Arrives, Consumer Enthusiasm Is Strong in First Hour

Posted on Nov 11, 2020Oct 18, 2021 by Ella Kidron

by Ella Kidron

From Nov. 1^st to Nov. 11^th 12:09am, JD saw transaction volume for its Singles Day Grand Promotion surpass RMB 200 billion yuan. Here are a few quick product and category specific highlights:

In 6 seconds sales generated from live-streaming exceeded RMB 100 million yuan
In the first 11 minutes, JD private label sales exceeded sales of the whole day on Nov. 11^th last year
Haier, Midea, Gree and other brands sold over RMB 100 million yuan in products in one minute
Huawei Mate 40 sales in 7 seconds exceeded RMB 100 million yuan
Over 100,000 computers were sold in 10 minutes
The turnover of JD Super, JD’s online supermarket increased 10 times YOY in the first five mins of sales
JD Fresh increased 5 times YOY in the same timeframe
JD’s international business saw transaction volume increase more than 120% YOY in the first 10 minutes
JD’s imported goods supermarket saw turnover increase 2.5 times month-on-month
93% of first party orders placed during the Singles Day Grand Promotion have been delivered to customers in 24 hours

Data indicates that as of Oct. 29^th, pre-sale orders increased as much as 108% YOY and 2,536 brands participating in pre-sales increased orders by more than 100% YOY. On Nov. 1^st, the first official day of sales, JD saw whole day turnover increased by nearly 90% YOY.

Singles Day is not only a consumer shopping carnival, but also a growth engine for consumption and economic recovery. Consumers have shown an eagerness to shop and JD has risen to the challenge providing a host of products, innovative services and omnichannel offers. Professor Wang Xiaohong, deputy director of the Information Department of the China Center for International Economic Exchange, pointed out that Singles Day showed strong signs of the recovery of Chinese consumption.

C2M

JD’s Consumer-to-Manufacturer (C2M) home appliances, which quickly became popular in the market because of their high cost performance and ability to meet consumers’ demands, were highly sought after during the Singles Day period. Twenty products hand selected by JD as development priorities quickly exceeded RMB 200 million yuan when the official sales period kicked off on Nov. 1^st. C2M relies heavily on JD’s supply chain abilities. During the Grand Promotion, JD helped with sales forecasts for 33,000 brands and 5 million products, and automatically deployed them to the locations nearest to users in advance.

The C2M gaming phone category which has been pioneered by JD and brand partners, continued to be sought after by users. On Nov. 6^th the turnover of gaming laptops increased eightfold compared with the same period last year, with products launched by JD accounting for 85% of sales.

Diversified geographic distribution of users

It is not just products that have diversified geographic distribution across the country – users do too. From a city-tier perspective, pre-sale orders in first-tier and rural markets grew 117% and 126% respectively. The cities with the highest per capita consumption of new users are Yingtan, Jiangxi province, Tongchuan, Shaanxi province, Chuzhou, Anhui province, Ganzhou, Jiangxi province, and Pu’er, Yunnan province. Furthermore, data indicates demand for smart products by rural consumers. During the Singles Day period, the turnover of smart watches by rural consumers increased 144% YOY; sales of smart accessories increased 128%; sales of electric toothbrushes increased 212%; sales of electric barbecue ovens increased 127% and sales of dishwasher sales increased 123%. Furthermore, the lower-tier cities have been a force for consumption in books. With the books, culture and education category sales in these markets are 2.5 times that of the first and second tier markets.

Partners, online and offline

Online platform partners have been key to making this Singles Day a success. With the impact of COVID on offline, JD’s Singles Day is a way to give back to consumers and brands and merchants. After a good start on the first, customer traffic in more than 1,000 stores increased by 200% month-on-month.

In addition, JD’s omnichannel medicine delivery services have seen strong performance. The services, which can deliver within 30 minutes and covers more than 200 cities, saw turnover from Nov. 1^st -10^th increase more than 13 times compared with the same period last year.

Services consumption drives product consumption

In the context of an overall consumption structure upgrade, service consumption has already become a new motivator. In many cases, service consumption is actually driving the consumption of goods.

Consumers’ attention to service quality on e-commerce platforms is also up. An e-commerce service satisfaction survey by Southern Metropolis Daily in Guangzhou saw that users are more willing to pay services offered by platforms, among which JD’s value-added services rank first among all e-commerce players in China. From Nov. 1^st -10^th , JD Auto Service, JD’s auto maintenance shops, saw car maintenance packages increase 118 times YOY, and orders for home cleaning services increased 3.5 times.

This Singles Day, JD launched or upgraded 20 different services. For example, several of JD’s categories supported an extended 30-day price guarantee. Third party merchants participating in the grand promotion on JD provided “refund + compensation” price protection services. JD’s first party pet food upgrading its trying program from seven to 30 days with a full refund. In addition, a portion of home decor categories extended its worry free return policy from seven to 30 days.

JD’s smart sentiment customer service support increased by 184% from Nov. 1-10 compared with the 11.11 period last year, of which queries handled purely by robots accounted for 90%, freeing up human staff for more complicated queries.

JD’s data capabilities allow for precise analysis of consumer groups, but just how precise? Here are a few tidbits by group during the first 9 days of Singles Day shopping festival

New moms: Sales of maternal and child products bought by new dads increased 81% YOY
New dads: Sales of parenting books bought by new moms increased 123% YOY
Newly Graduated and New to the Workforce: Skin care sets, lipstick, presume, liquid foundation and shirts were the most popular products
Athletic and Active: Sales of yoga apparel, Pilates equipment, golf and tennis gear and dumbbells increased 407%, 368%, 177%, 150% and 134% YOY respectively.
Health Conscious: Sales of sugar free milk tea, low sugar cakes, low fat salad dressing, zero calorie coffee and tea beverages increased 815%, 721%, 658%, 245% and 214% YOY respectively.
Pet Lovers: Total amount of pet food items sold exceeded 3 million.
Jetsetters: Over one million users put travel gear in their shopping carts.

(ella@jd.com)

JD Saw Consumption Surge during PLUS Membership Day

Posted on Nov 10, 2020Oct 1, 2021 by Ling Cao

by Ling Cao

JD saw consumption surge during a special promotion day for members of JD PLUS, JD’s paid premium membership program, on November 8^th amid this year’s Singles Day Grand Promotion. Sales to JD PLUS members on the day increased by four times YoY, setting a new record, while lifestyle privileges redeemed by members increased 80% compared with the day before. Cards for movie coupons and monthly car fueling were redeemed by members over 10,000 times in just one minute.

During the promotion, over 800 brands including Mengniu, Yili, OLAY and Unilever offered 5% discounts; and over 150 offline lifestyle brands provided tens of millions of free entertainment benefits. Some of the popular products also offered discounts and saw sales surge. One Shiseido facial serum sold over 100 items in just 24 seconds, Huawei’s Mate40 Porsche model sold out in just ten seconds. Other hot-selling products include Zespri New Zealand Kiwi, Deluxe milk and Hujihua peanut oil.

JD PLUS has now served 20 million members, some of which have made remarks on Weibo, the Chinese version of Twitter. One customer posted, “I joined JD PLUS membership 906 days ago, and since then it has helped me save RMB 904 yuan. After being a JD PLUS member, I seldom go to the supermarket. I buy all daily necessities on JD.” Another one wrote, “I joined JD PLUS membership when I had my first baby. From my baby’s napkins and milk formula when he was just born, to child’s chairs when he was one, and to children’ books, balanced vehicles when he was two, and tropical fruits when he was three, JD PLUS has accompanied us for every moment, and saved me a lot of money at the same time.”

Chunhui Meng, general manager of JD PLUS said, “We hope to cooperate with brands together to provide more value to our members, and add more privileges for them outside of the JD platform. We have two strategies for the future development, one is continuing to focus on retail, another is expanding offline scenarios—and then combining these two methods tightly and effectively.”

(ling.cao@jd.com)

JDD Joins Proposal For Establishing Finance Blockchain Alliance

Posted on Nov 10, 2020Sep 5, 2022 by Martin Li

by Martin Li

JD Digits (JDD) has partnered with 25 parties to release a white paper to propose establishment of an industrial finance blockchain alliance.

The parties include industrial companies, technology companies, financial institutes, scientific research institutes and professional bodies. Among them are China Baowu Steel Group Corporation Limited, Tencent Cloud, Industrial and Commercial Bank of China, and Shanghai University of Finance and Economics.

The alliance is aimed at enhancing innovation and the application of advanced financial technology in the real economy and supporting quality development of the industrial chain and ecosystem.

The alliance will be composed of three systems covering alliance operation, blockchain infrastructure and credible digital assets.

Each member is core to the construction of the ecosystem while each can benefit from the shared blockchain system.

The purpose of the alliance is also to get more stakeholders involved to address pain points of small-and-medium sized enterprises in seeking financial services.

JDD has been actively providing solutions for industrial digitalization, including digitalized warehouse solutions for bulk commodities.

(bjlihao3@jd.com)

JD Super Forms Ties with Imported Food Brands on CIIE

Posted on Nov 9, 2020Sep 19, 2022 by Rachel Liu

by Rachel Liu

JD Super, JD‘s online supermarket, has formed ties with imported food brands during the third CIIE (China International Import Expo).

Starting November 5^th, the first day of CIIE, JD Super has formed partnerships with leading imported food companies including dairy brands So Natural, Weidendorf, Meadow Fresh, Devondale, Theland, Anchor, Nepean River Dairy, food brands Wonderful, MasterFoods, Danisa, Karibee, Ocean Spray, olive oil brand Filippo Berio, bakery brand Lesaffre, water brands evian, Perrier, S.Pellegrino, and other brands such as Panna, Kopiko, Supercoco, Cocoking and more.

JD Super will leverage its abilities in big data, quality control, and smart supply chain to support brands on customer insights, products selection, replenishment forecast and marketing, to better improve brand recognition in China.

CIIE happens to occur during the Singles Day Grand Promotion. On November 1^st, sales of JD Super increased over 700% YOY in the first 10 minutes. JD Super and JD Worldwide, JD’s platform for imported products, jointly launched the “Imported Supermarket”, providing high-quality imported consumer goods to JD customers at faster delivery speed.

In 2019, JD announced during CIIE that it will purchase nearly RMB 400 billion yuan of imported products in the next three years. JD will continue to leverage its supply chain in China and overseas to promote imported products to Chinese consumers, and push forward this purchase plan, despite impacts from COVID-19. More and more imported food brands are realizing the importance of Chinese market and collaborating with platforms trusted by Chinese consumers. The partnership with JD Super will help them tap into the massive potential of the Chinese market.

(liuchang61@jd.com)

Chinese National TV: JD Health Brings Convenience to Patients

Posted on Nov 9, 2020Sep 25, 2022 by Hui Zhang

by Hui Zhang

China’s National TV network CCTV on November 5^th spoke highly of JD Health’s “family doctor” telemedicine services program“, which is tailored to provide timely, consistent and comprehensive primary healthcare support for Chinese families.

Zhang Pu, a subscriber of the family doctor program, described how he has benefited from the service.

“My family members and I are not in good health, and we don’t have enough time to see a doctor offline,” he said during the interview. “Since I subscribed to the family doctor service, my family members can use it too. We find it convenient and effective to tackle our problems.”

The “family doctor” telemedicine services program was launched this August, and aims to serve over 50 million Chinese families in the next five years. Up to eight family members may share a “family doctor” service package which includes unlimited 24/7 online medical consultation support with immediate response from a general practitioner, medical consultation with experts within 48 hours, making face-to-face appointments with famous doctors from 3A hospitals (Chinese hospitals are classified into 3 tiers with tier three being the highest and each tier is further classified into A, B or C sub-tiers. 3A represents the top-tier hospital), getting constant and personalized health management advice and more.

“China is currently in the midst of building a network of general practice doctors,” said Fan Hui, general manager of JDH’s marketing department. “Generally Chinese people will still prefer to go to a specialist for any illness, so we are also in the process of figuring out how the Chinese family doctor system should be set up to meet the needs of consumers.”

(zhanghui36@jd.com)

JD Health Inks Multiple Cooperation Agreements with Global Pharmaceutical Companies

Posted on Nov 9, 2020Sep 23, 2022 by Vivian Yang

by Vivian Yang

As a driving force in China’s “internet + healthcare” industry, JD Health reached a number of cooperation agreements with global pharmaceutical firms at the 3^rd China International Import Expo (CIIE) held from Nov. 5-10 in Shanghai.

Enlin Jin, general manager of JD Health’s pharmaceutical department and head of strategy and investment, said at CIIE that as the global healthcare industry has seen explosive growth in 2020, China’s strong economic recovery and development in digitalization promises even greater space for the industry’s continued growth. JD Health will continue to give full play of its own capacities (and that of its ecosystem) to promote the development of integrated healthcare services both online and offline, joining hands with more and more partners to provide better healthcare products and services to the Chinese people, and support China’s healthcare industry to become more intelligent and digitalized.

JD Pharmacy, JD.com’s online pharmaceutical retail platform, has been the platform of choice for many global brands to launch new medicines online. During the CIIE, JD Health and Pfizer joined hands to launch STAQUIS (舒坦明), a crisaborole ointment for atopic dermatitis. STAQUIS is the first and only non-steroidal topical phosphodiesterase-4 (PDE-4) inhibitor approved on the Chinese market. Its debut on JD Pharmacy provides a trusted and convenient channel for many adults and children who are in need of this specific treatment.

JD Health and Pfizer’s signing ceremony at CIIE

STAQUIS

In the area of chronic disease management, JD Health and the American pharmaceutical company Bristol-Myers Squibb announced the co-establishment of a cloud platform for innovative treatment for liver diseases. The platform aims to provide high-quality medicines, professional healthcare services and education activities for over 300 million liver disease patients in China.

Enlin Jin(right) of JD Health and Siyuan Chen of Bristol-Myers Squibb at CIIE

Abbott and JD Health agreed to expand their cooperation in the areas of online medical centers for specific diseases, chronic disease management, patient’s recruitment, academic promotion and financing services.

JD Health and Abbot representatives on the cooperation signing ceremony on CIIE

A memorandum was signed between GlaxoSmithKline and JD Health to deepen collaboration on vaccinations. The two sides will explore new vaccination supply and service solutions based on the strength of the internet and other technologies to provide premier and safe vaccinations and make them accessible to a wider range of people in China. The first disease prevention effort between the two sides will be on the zonster vaccination.

JD Health and GSK on the MOU signing ceremony at CIIE

At the same time, JD Health also joined Sanofi and other platforms to co-create a cooperation mechanism to support patients of rare diseases on medical payments. Under this mechanism, patients are able to have easier access to medical treatment for their rare diseases and benefit from combined financial support from public welfare funds, social crowdfunding, commercial insurance and other medicine assistance sources.

JD Health joins the establishment ceremony of the payment cooperation mechanism for patients of rare diseases

JD Health is China’s largest online healthcare platform and online pharmacy. Through its fast development on omnichannel, the company has demonstrated strong performance in the Chinese market in the supply of new medicines, cross-border healthcare products, critical medical equipment, injection products, cold-chain products, medicine for rare diseases and more.

(vivian.yang@jd.com)