JD Logistics Unveils International Business Development Roadmap to Enable 2-3 Day Delivery in Dozens of Overseas Markets in 2025

Posted on by Yuchuan Wang

December 18, 2024, Shenzhen — JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, today unveiled its overseas business development roadmap at JINGDONG Logistics 2025 International Integrated Supply Chain Strategic Launch Event in Shenzhen. As part of the roadmap, the company will accelerate the growth of its “three networks”, the global warehouse network, express delivery network, and the air freight network.

The new initiative aims to scale the company’s global e-commerce omni-channel fulfillment services, build a “2-3 Day Delivery Circle”, expand express delivery service regions, and establish an international aerial network. These will enable highly-efficient global supply chain and logistics services for overseas clients, Chinese brands and cross-border merchants. At the event, JD Logistics also announced the launch of “Simplified Reverse Returns Service” and “Overseas Warehouse Bulky Item Delivery and Installation Service”.

JD Logistics plans to expand and open additional overseas warehouses in the next 12 months, increasing the total floor area by 100%. This will allow the company to continue to build on its reputation as a trusted supply chain infrastructure service provider with overseas warehouse business at the core of international expansion.

2-3 Day Delivery Circle Enabled by Overseas Warehousing and Delivery

Over the years, JD Logistics has implemented the philosophy of “placing goods as close to consumers as possible” through building a supply chain logistics network that helps clients and merchants achieve local stocking.

In 2025, JD Logistics will complete a “2-3 Day Delivery” service circle. This will enable clients and consumers in 19 countries to enjoy fast logistics service through JD Logistics’ more than 50 self-operated overseas warehouses. By that time, the total overseas warehouse floor area will achieve a 100% increase.

Currently, JD Logistics’ 2-3 Day Delivery is already offered in multiple countries including the U.S., the UK, France, Germany, Poland, the UAE, Japan, South Korea and Australia. In fact, some regions can now take advantage of one-day delivery services.

In 2025, JD Logistics will also accelerate the launch of new warehouses in Southeast Asia, Japan, South Korea, Middle East, Europe and Americas. With a highly efficient and collaborated supply chain, the “2-3 Day Delivery” service range will be further expanded in these regions.

 

Efficient Omni-channel Fulfillment Service for Global E-commerce

Leveraging extensive global logistics infrastructure and service network, JD Logistics provides clients with “Global E-commerce Omni-channel Fulfillment Service” that enables seamless multi-channel fulfillment with unified inventory.

JD Logistics also provides a full range of transportation services including sea freight, air freight, truck dispatch, and trailer services, and value-added services such as B2B/B2C shared warehousing, integrated forward and reverse logistics, bulky-item delivery and installation, and more.

 

Simplified Reverse Returns Service

To address challenges associated with after-sales processing, JD Logistics’ “Simplified Reverse Returns Service” will support returns from any ordering location, quality inspection for resale, and disposal or destruction of damaged items. The entire process can be completed within 72 hours, offering an extremely efficient and hassle-free solution.

 

Overseas Warehouse Bulky Item Delivery and Installation Service

JD Logistics has extensive experience in dealing with bulky-item’s delivery and installation. The “Overseas Warehouse Bulky Item Delivery and Installation” service will tackle common industry issues such as service separation, high damage rates, and limited-service resources. It offers diverse solutions for varied large-sized products, including doorstep delivery, integrated delivery and installation, supported by multi-channel truck dispatch resources.

 

Building the Global Supply Chain’s “Aerial Artery”

JD Logistics is also developing a “11668” global supply chain to facilitate cross-border logistics, forming an “Aerial Artery” that reaches the globe. It is consisted of:

1: One global air transportation hub in Wuhu Global Port.

1: One main base for JD Airlines in Nantong, Jiangsu province.

668: To build six regional air hubs, home and abroad, with 68 dedicated all-cargo air stations.

 

JD Express Delivers to Nearly 80 Countries and Regions

Since launching its international express delivery service in late 2023, JD Express has introduced two major products: “International Express” and “International Standard Express.” These services offer tailored solutions to meet the diverse needs of both merchants and consumers.

To date, JD Logistics’ international express delivery service has been extended to nearly 80 countries and regions, with the fastest delivery from China to European and North American countries being within only three days.

 

JD Logistics will accelerate the international business development and continue to establish an integrated supply chain logistics network that spans the globe, supporting cost reduction, greater efficiency, and high-quality development opportunities for businesses and industries.

 

(yuchuan.wang@jd.com)

JINGDONG Industrials Hosts Partner Conference in Indonesia, Expands Local Supply Chain Integration

Posted on by Vivian Yang

JINGDONG Industrials, a leading Chinese industrial supply chain technology and service provider under JD.com (also known as JINGDONG), held its first Business Partner Conference in Indonesia. During the conference on December 10, JINGDONG Industrials formalized agreements with prominent brands including Henkel, Fluke, Sinopec, SATA, ZEBRA and more, expanding the range of industrial and general-purpose products available in Indonesia on its platform. The company also introduced a simplified onboarding process and exclusive incentives tailored to local partners.

The event attracted participation from over 100 industrial suppliers, featuring both globally recognized names and high-quality local merchants, including 3M, ABB, Bosch, Honeywell, Siemens, Schneider, and more.

JINGDONG Industrials’ invitation to Indonesia-based suppliers stems from the growing procurement needs of Chinese companies in the region, particularly in industries such as automotive, electronics, metallurgy, and consumer goods. The collaboration opportunities span a wide range of categories, including industrial products such as wires, cables, machinery, and lifting equipment, as well as general-purpose products like office supplies, networking equipment, and office furniture.

By leveraging JD.com’s extensive expertise in supply chain management, JINGDONG Industrials aims to establish a highly efficient, precise, and reliable procurement system that connects Chinese companies abroad with local suppliers.

With a deep understanding of the procurement needs of Chinese manufacturing enterprises, JINGDONG Industrials provides comprehensive services that cover demand matching, inventory management, fulfillment, and after-sales support. Its platform offers one-stop solutions for both general MRO (maintenance, repair, and operations) products, specialized MRO products, and BOM (bill of materials) components. Additionally, its self-developed TAIPU intelligent supply chain solution offers a full suite of services, including consulting, top-down design, and system configuration, fostering deeper integration between Chinese and Indonesian supply chains and promoting mutual growth.

As China’s leading industrial supply chain platform, JINGDONG Industrials supports over 50% of China’s Fortune 500 companies and more than 40% of global Fortune 500 companies operating in China.

China is the second-largest source of foreign direct investment (FDI) in Indonesia. Over the past decade, Chinese investment in Indonesia has increased nearly tenfold. In 2024, Chinese investments are projected to reach USD 7.42 billion. As Indonesia continues to be one of the most attractive investment destinations in the ASEAN region, JINGDONG Industrials’ initiative further strengthens the ongoing economic collaboration between China and Indonesia and contributes to the development of the regional industrial supply chain ecosystem.

Click here for more information about JINGDONG Industrials and get in touch.

 

(vivian.yang@jd.com)

JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch

Posted on by Vivian Yang

On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.

The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.

Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.

To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.

Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.

“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.

 

(vivian.yang@jd.com)

JD Health Debuts Merck’s New Diabetes Medication GLUCOPHAGE® XR (Reduce Mass) Online in China

Posted on by Vivian Yang

On December 10, JD Health, in collaboration with Merck, a globally renowned biopharmaceutical leader, began offering GLUCOPHAGE® XR  (Reduce Mass), the metformin hydrochloride extended-release tablets, and became the first online pharmacy in China to provide the new antidiabetic medication developed by Merck. This launch signifies a major milestone in the partnership between JD Health and Merck, which is dedicated to enhancing the online availability and accessibility of innovative treatments for type 2 diabetes patients in China, thereby offering them a more convenient and effective medication experience.

GLUCOPHAGE® has been a cornerstone in the treatment of type 2 diabetes for over 60 years worldwide. The latest version of this medication is designed to enhance patient adherence by reducing the long-term burden of medication administration while maintaining its therapeutic benefits. The use of GSD sustained-release technology extends the time the medication remains in the stomach, reduces gastrointestinal irritation, and improves drug absorption. Additionally, the tablet is now smaller, has reduced volume by 30%, and has been transitioned from a capsule to a round shape, making it easier to swallow. It requires only once-daily administration, significantly enhancing patient convenience and safety.

To celebrate the online launch collaboration, JD Health and Merck hosted a special release event for the new medication at the 7th China International Import Expo in November. This event followed their partnership agreement in September, which also marked the opening of Merck China’s self-operated flagship store on JD.com.

With a large user base, robust supply chain, and rich medical service resources, JD Health has become a preferred partner to launch many chronic disease medications online. By seamlessly integrating online and offline resources, JD Health ensures that new drug information reaches the right users swiftly, offering convenient purchasing options and improving drug accessibility and usage efficiency. Additionally, JD Health’s extensive logistics network ensures timely and secure delivery of medications, enhancing user experience and building trust.

 

(vivian.yang@jd.com)

JD Logistics Reports Record Growth During Start of Holiday Shopping Season

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, announced a record increase in orders processed through its global overseas warehouse network on Black Friday.

JD Logistics’ global supply chain supported merchants and brands worldwide across a diverse range of industries, including apparel, electronics, home decor, food, fast-moving consumer goods, and both online and offline retail.

In Europe, JD Logistics’ warehouses in the Netherlands, the UK, France, Poland, Germany and Spain saw outbound orders increase by 200% on Black Friday. The on-time outbound rate for at least one retail brand in Poland was100% even as the brand’s volume order doubled.

In North America, JD Logistics manages more than 20 self-operated and collaborative warehouses. A beverage container brand’s order volume increased over 300% and a leading suitcase brand increased by 400%. Overall, JD Logistics secured a 24-hour on-time outbound rate of as high as 99.8%.

In Australia, order volume from its No. 2 warehouse in Sydney was also record-breaking. In Japan, the company’s No.1 collaborative warehouse saw order volume increase rapidly. The company can already ensure same-day fulfillment with outbound efficiency exceeding the local industry average, greatly enhancing merchant operation and customer shopping experience.

Warehouse in Dortmund, Germany

 

Cutting-Edge Supply Chain Innovations

JD Logistics leverages advanced automation technologies, intelligent human-machine synergy strategies, and an integrated suite of warehousing and supply chain management systems. These innovations enable seamless B2B and B2C omnichannel fulfillment, while accommodating complex logistics models, including reverse logistics, back-order processing, and kitting and bundling services. Even during peak seasons, its system can secure stable and efficient processing of orders.

Data shows the overall on-time outbound rate for JD Logistics’ overseas warehouses reaches as high as 99%. Thanks to the application of automation technologies such as AGVs and sorting robots, order picking efficiency has been increased by five times compared with traditional methods.

Its robust warehousing network is complemented by diverse final-mile transportation resources. In the U.S., it also includes a self-operated truck fleet, enabling services such as port drayage, retail store delivery, warehouse transfers, and transshipments.

Warehouse in Sydney, Australia

Commitment to Global Expansion to Facilitate Business Success

JD Logistics drives operational efficiency and cost reduction for its clients. With nearly 100 bonded, direct-mail, and overseas warehouses spanning the globe, the company ensured a smooth and timely fulfillment experience for global partners.

As of June 2024, JD Logistics operated nearly 1 million square meters of warehouse space in key markets, offering localized services to international clients and Chinese brands expanding globally. Its international cargo flight network continues to grow, enhancing cross-border transportation services to destinations globally.

JD Logistics is committed to doubling its overseas warehouse space by the end of 2025 as part of its broader global supply chain strategy. This expansion also includes growing its network of bonded and direct-mail warehouses and extending its international express delivery services.

JD Logistics remains dedicated to supporting global businesses of all sizes, delivering precision, speed, and excellence in supply chain management.

 

(yuchuan.wang@jd.com)

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Posted on by Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

 

(vivian.yang@jd.com)

Posted in ESG

Ochama Launches Best-Ever Black Friday and Cyber Monday Promotions, Expands Same-Day Pick-up to Over 20 Dutch Cities

Posted on by April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), today unveiled its 2024 Black Friday and Cyber Monday promotions. A wide selection of top-rated products will be offered at unbeatable prices, with savings of up to 70%. Ochama’s Black Friday discounts lead into Cyber Monday deals, running through December 4, giving consumers even more time to enjoy great savings.

To further elevate the customer experience, ochama has expanded its same-day pick-up service to over 20 cities in the Netherlands, including newly added cities such as Utrecht and Leiden. Customers can enjoy the service by placing orders before 10 AM with pick-up available in the afternoon with no extra costs. The service now covers more than 20,000 selected items, ranging from fresh and frozen to food and beverages, beauty and maternal, home living, electronics, and more.

Highlights of ochama’s 2024 Black Friday and Cyber Monday promotions

  • Unbeatable Deals on over 100 Top-Rated Products: On November 29, over 100 top-rated electronics and beauty products will be available at exclusive discounted prices, with savings of up to 70%.
  • Flash Sales: Flash sales at 8 PM CET on November 29 will feature further discounts on already reduced items. Customers can shop ochama’s best-ever prices on popular products from top brands, including Xiaomi Fire TV, Xbox consoles, and Estée Lauder eye cream.
  • Top-Rated Electronics Products Promotion: During Cyber Monday promotion, ochama will feature exclusive discounts on top-rated electronics products such as JBL speakers, Aigostar heaters, and Dyson hair dryers, with prices dropping to as low as 30% of the original. 

“Our goal is to provide competitive prices and faster service to customers by leveraging advanced automation technology to streamline our supply chain and logistics operations,” said Jason Zeng, Head of Merchandising at ochama. “We are dedicated to offering a reliable and convenient shopping experience that adapts to the changing needs of our customers.”

With strategically positioned warehouses in the Netherlands, Poland, and France, ochama brings inventory closer to consumers, reducing transportation time and costs. By sourcing products directly from global suppliers, the company eliminates intermediary expenses and enhances overall efficiency.

Recently, ochama was certified with the Thuiswinkel Quality Mark, which is aligned with its commitment to a reliable shopping experience. Currently, ochama provides home delivery services across 24 European countries. Its pick-up service not only offers a flexible and economical delivery option but also supports local SMEs and corner shops by enabling them to earn extra commission and additional foot traffic via fulfilling ochama’s orders. Ochama’s pick-up network includes new partners, logistics service provider Viatim, energy provider Shell, chain restaurant Bakhuus, and snack bar association VCCO.

 

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

 

Follow ochama:

  • TikTok: @ochama.official
  • Instagram: @ochama.official
  • Facebook: @ochama
  • X: @ochama_official
  • YouTube: @ochamaofficial
  • LinkedIn: @ochama

Contact: support@ochama.com

 

(chaizhenzhen1@jd.com)

JD.com Announces Third Quarter 2024 Results

Posted on by Yuchuan Wang

On November 14, JD.com announced its unaudited financial results for the three months ended September 30, 2024.

Read our full report here.