Other supplies and 200,000 RMB worth of masks in an hour

JD.com Opens First E-space Store in Indonesia

Posted on Sep 15, 2021Nov 23, 2022 by Yuchuan Wang

by Yuchuan Wang

JD.ID, JD.com’s e-commerce joint venture in Indonesia, inaugurated JD.com’s first overseas E-Space store, JD.ID Electronic Store, in Indonesia on September 14. E-space is the mega retail “experience store” chain first launched by JD.com in 2019 in Chongqing, China, before spreading to other cities.

Located in AEON Mall Sentul City, one of the largest shopping malls in West Java province, the nearly 1,300-square-meter store offers thousands of types of products from various brands of smartphones, gadgets, laptops as well as brands of home appliances, home living and furniture.

Additionally, the store provides experiential areas such as a gaming area and smart home area for consumers to enjoy various store and brand events.

The store adopts an omni-channel model to provide customers with a seamless online-to-offline shopping experience, where they can place orders online and experience and pick up the products on site, or have products delivered on the same day by JD.ID’s logistics network.

“The launch of the E-Space store in Indonesia proves our commitment to excellent service, by offering various shopping platform options to our customers. We hope that through the inauguration of this newest offline outlet, JD.ID can more closely connect with consumers, especially providing them with convenience, comfort, and freedom in choosing the shopping platform that best suits their needs,” said Zhang Li, Chief Executive Officer of JD.ID.

Since 2018, JD.ID has consistently innovated to be able to provide an omni-channel shopping experience for consumers in Indonesia, by combining the online and offline channels to complement each other and leverage the company’s rich product offering and strong logistics infrastructure. After opening its first omni-channel outlet in 2018, the company has opened five physical stores offering omni-channel services.

“As the first e-commerce platform in Indonesia to provide omni-channel sales, JD.ID firmly believes that being able to provide consumers with the experience of shopping for whatever, whenever and wherever is the best customer experience,” said Zhang.

(yuchuan.wang@jd.com)

JD.com to Launch New 40,000 Sq.m. Physical Store “JD MALL”

Posted on Sep 15, 2021Nov 16, 2022 by Yuchuan Wang

by Yuchuan Wang and Ling Cao

JD.com launched the “JD MALL” brand, the upgraded version of its E-Space omni-channel retail experience store on September 14, via an online press conference. The new shopping destination will first debut in Xi’an, China, on September 30.

With an area of 42,000 square meters across five floors, JD MALL in Xi’an offers an immersive omni-channel shopping experience to consumers through 200,000 items from over 150 domestic and international brands.

Consumers are able to place orders through the official WeChat Mini Program by scanning QR codes on each of the items, and JD will handle the last-mile delivery to their doorsteps through the company’s strong logistics infrastructure.

In addition to traditional categories such as electronics, home appliances, and digital accessories offered in E-Space, JD MALL also provides a wide range of items in home , furniture, kid, smart healthcare products and auto accessories.

At the same time, JD MALL offers one-stop home design services and home appliance package purchases, enabling customers to enjoy a seamless shopping experience from designing, product selection to installation and aftersales. A selection of products also supports 2-hour delivery and 24-hour installation services.

JD MALL combines fashion and technology elements from design to experience. Customers can enjoy tech devices and experiences including holographic projection, VR equipment, intelligent robot, a virtual livestream room and transparent computer room.

As JD’s integrated consumption shopping center, one of JD MALL’s differentiations is the immersive experience. The Mall will have 11 themed experience zones and 29 product interaction zones, such as a beauty salon, audio experience area, drone testing, massage, etc, making it a multi-scenario and fun space for customers.

JD is continuing to provide different kinds of physical stores amid the growing trend in which customers pursue a high-quality and multi store ecosystem, including JD E-Space, JD home appliance flagship stores, JD computer and digital stores and JD retail experience shops. This is also part of JD’s plan to promote its omni-channel operation and accelerate the industrial structure upgrading.

In the first half of this year, transaction volume of JD’s E-Space in Chongqing increased 105% YOY, while the transaction volume of the opening day of the same type of store in Hefei, Anhui province reached RMB 166 million yuan, and the traffic for both online and offline was over 1.2 million.

(yuchuan.wang@jd.com; ling.cao@jd.com)

JD Catering to Partner with Mei-Xin (China) in Offering One-Stop Solution Services

Posted on Sep 14, 2021Aug 11, 2022 by Mengyang He

by Mengyang He

On September 14, JD Catering and Mei-Xin (China) reached a cooperation agreement. According to the agreement, JD Catering will provide Mei-Xin with one-stop catering supply chain solutions, and offer comprehensive support in upstream supply, finance, logistics, systems, etc., to promote product and restaurant standardization, catering retail, and online marketing.

Ma Jun (top left), General Manager of the catering business of JD Retail, and Chen Jianping (top right), Director of Headquarters, Mei-Xin (China) witness the signature by Wang Bing (bottom left), Sales Director of catering business of JD Retail, and Zhang Haizhen (bottom right), Supply Chain Director, Mainland China

JD Catering, as an advanced intelligent catering supply chain provider, aims to build an efficient and transparent supply chain system for restaurants across China, and to create comprehensive solutions in food supply, blockchain-based tracing system, culinary research and development, and store services.

Founded in 1956, Mei-Xin is now a leading food and beverage company. It has nearly 80 brands, operating nearly 1,800 outlets.

The cooperation between the two parties has also played a positive role in promoting the development of the catering industry.

*Conversation between Ma Jun (right), General Manager of the catering business of JD Retail, and Chen Jianping (left), Director of Headquarters, Mei-Xin (China)*

As food supply chain is very important for catering companies, Chen Jianping, Director of Headquarters, Mei-Xin (China) said, “Cooperation with JD Catering can effectively ensure the stability of supply chain and reduce operating costs. This is of indispensable value for a chain restaurant group, such as Mei-Xin.” In recent years, Mei-Xin has been continuously exploring its pathway to digital transformation of the catering supply chain, and JD Catering’s digital solutions in this area will be a powerful support in the development of Mei-Xin.

According to Ma Jun, General Manager of the catering business of JD Retail, JD Catering and Mei-Xin will pilot in Shanghai Disneyland first, ranging from different types of restaurants including Ippudo, Dondonya, The Cheesecake Factory, and Disney Canteen. JD Catering will provide one-stop supply chain solutions for more than 250 domestic restaurants of Mei-Xin in the future.

At the same time, in terms of catering retailization and online marketing, Mei-Xin will also directly reach 500 million consumers through the JD main website, gain more traffic and sales conversion in the JD catering sector.

“Mei-Xin has more than 250 outlets in Mainland China comprised of Chinese, Western restaurants, bakery shops, Japanese chain restaurants and institutional catering service. Being able to serve Mei-Xin has laid a milestone in the growth of JD Catering,” said Ma Jun.

*Group photo of JD Catering and Mei-Xin*

JD’s continuous efforts in the catering industry will have a far-reaching impact on the development of the catering industry. Mei-Xin is the third popular chain-brand for JD to work with, following Juqi (局气) and Xihe (羲和). In addition to empowering catering companies to further develop, JD Catering’s core capabilities such as supply chain, technology, finance, and marketing will help promote digital transformation of the industry.

(hemengyang5@jd.com)

JD News Roundup Vol. 20: Bilibili Partnership, China-UK Cargo Flight and More

Posted on Sep 14, 2021Sep 20, 2022 by Kelly Dawson

Welcome to volume 20 of our 2021 weekly digest. Here we consolidate a selection of JD news and give context on why it matters. If you have any questions or topics you are hoping we will explore, please email press@jd.com.

BUSINESS HIGHLIGHTS

JD RETAIL

Bilibili partnership

Among the various partnerships announced by JD this week was JD Plus’ partnership with Bilibili, the leading video community popular among younger generations in China. Through the partnership, consumers who sign up for JD’s paid premium membership program JD PLUS will enjoy VIP membership privileges from both JD PLUS and Bilibili, including monthly free shipping coupons, and being able to watch movies, TV shows and more on Bilibili’s video platform.

JD partners with Dili Group

JD and China’s leading food distribution service provider Dili Group jointly unveiled their smart distribution center for fresh produce in China’s “home of vegetables,“ Shougang county of Shandong province. Named as Jing Di Da (京地达), the center marks a big step for the two companies to deepen cooperation in driving the transformation of China’s agricultural products circulation.

The center will serve as a model to integrate internet and digital capabilities into traditional agricultural production zones and wholesale markets, creating a one-stop supply chain solution to help the industry to reduce cost, improve efficiency and enhance circulation safety. Read more about the center here.

Jingxi partners with City of Suqian

Jingxi, the social e-commerce platform of JD.com, announced its partnership with the Bureau of Commerce of Suqian city in Jiangsu province, so as to provide a channel for the agricultural city to sell their fresh produce across China. The partnership is only the first in JD’s planned cooperation with other cities in the future, according to Li Changming, General Manager for the product department of Jingxi.

Based on Jingxi’s supply chain, technology and marketing skills, the two parties plan to build a virtual agricultural outlet on Jingxi with products from Suqian, through which they will expand a new sales channel for fresh produce and propel the development of building an agricultural brand with local characteristic, thus boosting the national policy of rural revitalization.

JD to Support SMEs During Singles Day Grand Promotion

JD has introduced several measures related to marketing, training, loans and more, in order to support SMEs during the upcoming Singles Day Grand Promotion. The goal is to simplify rules, lower the entry threshold and maximize exposure for SMEs. Read more about the changes here.

JD WORLDWIDE

New all-cargo charter flight between China and UK

JD launched an all-cargo charter flight between Hefei of Anhui province and London on September 8, the e-commerce giant’s first regular cargo flight to Europe. The route further expands JD’s international transportation logistics network, in addition to the cargo flights to the U.S. and Thailand launched earlier this year.

JD TECHNOLOGY

JD Helps CIFTIS Create Digital Show

For the second year in a row, JD.com helped support online exhibitions and services for CIFTIS (China International Fair for Trade in Services), the world’s first comprehensive exhibition in trade and services held from Sept. 3 – 7 in Beijing. Combining cloud computing, AI, IoT, big data and 5G, JD helped to promote cloud-based digital integrated online and offline exhibits, which break the limitations of time, space and language. As a result of JD’s technology, other participants in the fair are also able to host exhibitions online.

(press@jd.com)

JD.com and Dili Group Open Smart Distribution Center for Fresh Produce in Shouguang

Posted on Sep 10, 2021Sep 27, 2022 by Vivian Yang

by Vivian Yang

JD.com and China’s leading food distribution service provider Dili Group jointly unveiled their smart distribution center for fresh produce in China’s “home of vegetables,” Shouguang county of Shandong province, on September 1^st.

Named as Jing Di Da (京地达) indicating the joint force of JD (Jingdong in Chinese) and Dili, the center marks a big step for the two companies to deepen cooperation in driving the transformation of China’s agricultural products circulation.

This center is equipped with a fully digitalized and traceable sorting and distribution process. Its self-developed SaaS system supports all-round management including stock, inventory, sales, finance, smart sorting and more. Automation are used in the sorting and cleaning work for vegetables, such as pumpkins, potatoes, onions, carrots and more.

According to the announcement, the center has a construction area of more than 12,000 square meters, designed to handle 300 million boxes of classified, pre-processed and packaged agricultural products under strict quality and quantity standards annually. Within this area, five 1000m² large standardized fresh-keeping warehouses have been built so far with a storage capacity of more than 1,000 tons of products.

JD’s capabilities in omnichannel marketing, customer base, cold chain fulfillment and digital technologies and Dili’s strength in its wide reach with producers, suppliers and offline trading markets ensure that the cooperation will connect the full industrial chain and integrated resources to the maximum value.

The center’s operation also consolidates the ecosystem of JD Catering, which provides “farm to table” agri-food supply chain services for restaurants. To date, by leveraging the nationwide network of agri-food production zones of both JD and Dili, JD Catering’s services have covered a growing number of cities including Beijing, Tianjin, Shanghai, Hangzhou, Qingdao and more.

(vivian.yang@jd.com)

JD to Facilitate SMEs for Upcoming Singles Day Grand Promotion

Posted on Sep 9, 2021 by Mengyang He

by Mengyang He

On September 7, JD introduced several measures on marketing, training, loans and more, in supporting SMEs for the upcoming Singles Day Grand Promotion. The goal is to simplify rules, lower entry threshold, and maximize exposure for SMEs.

JD will work jointly with SMEs to facilitate their branding by issuing virtual advertising coupons worth up to RMB 1 million yuan, alleviating the cost of advertising.

Additionally, over 1 million ISV (independent software vendor) coupons will be provided to SMEs. For those whose products are to be stored at JD’s warehouse will be granted advertising subsidies worth more than RMB 10 million yuan. On the marketing side, JD will also help merchants boost traffic by diversifying inflows through SMEs-focused livestreaming channels, short videos, and different incentives.

In order to reduce the burden and lower costs for SMEs, insurance premiums for return shipping fees will also be significantly reduced. The minimum premium for a single order can be reduced from RMB 0.1 yuan to 0.01 yuan.

For loan-related financial products, JD will provide a large number of fee reductions and interest rate discounts to help SMEs solve the problem of capital turnover. Based on merchants’ requests, they can also apply for loans from JD for up to RMB 100 million yuan.

(hemengyang5@jd.com)

JD Launches China-UK All-Cargo Charter Flight

Posted on Sep 9, 2021Aug 11, 2022 by Yuchuan Wang

by Yuchuan Wang

JD launched an all-cargo charter flight between China and the UK on September 8, the e-commerce giant’s first regular cargo flight to Europe. The route further expands JD’s international transportation logistics network, in addition to the cargo flights to the U.S. and Thailand launched earlier this year.

“We are committed to leveraging JD’s global supply chain, logistics and other infrastructure services to help boost the development of cross-border e-commerce and trade around the globe,” said Stard Huang, president of JD’s international logistics division. “We will also take the launch of this charter route as the opportunity to continuously upgrade our global logistics layout.”

The route between Hefei Xinqiao International Airport in Anhui province and Heathrow Airport in London will be operated three times a week by Air Moldova, via B747-400F. Currently goods mainly include e-commerce products and general trade products.

By launching front warehouses in Shanghai and Shenzhen, the freight route will be able to deliver products from China’s major manufacturing regions in northern, eastern and southern China. The flight will enable transportation to European clients in as fast as 48 hours.

At the same time, JD launched a self-operated warehouse in UK recently, enriching its warehouse layout in the Europe in addition to its warehouses in Poland and Germany. The combination of the freight route and local warehouse in the UK will enable an end-to-end transportation to facilitate the fast growing cross-border trade. The warehouse will also be open to local merchants in UK.

According to JD Logistics’ interim results in 2021, as of June 30, JD had approximately 50 bonded warehouses and overseas warehouses, covering an aggregated gross floor area of over 500,000 square meters.

(yuchuan.wang@jd.com)

JD PLUS And Bilibili Roll out Bundled Membership Targeting Young Consumers

Posted on Sep 7, 2021Nov 10, 2022 by Hui Zhang

by Hui Zhang

JD PLUS, JD.com’s premium membership program, inked a partnership with Bilibili, nicknamed B Site, the leading video community popular among young generations in China, on Sep. 6 in Beijing to offer a bundled membership.

Through the partnership, consumers who purchase JD PLUS membership can enjoy VIP membership privileges from both JD PLUS and Bilibili, including monthly free shipping coupons, ability to earn points called “JD beans” (京豆), special discounts on JD.com; being able to watch movies, TV dramas, and variety shows for free on Bilibili, and more.

As the first one of its kind in the Chinese retail industry, the paid premium membership program JD PLUS has over 20 million members so far, and is keen to reach the younger generation of shoppers. Bilibili, with average monthly active users of 237 million, has already become the go-to destination for young people, 86% of whom are under 35 and many of them have high consumption capacity.

For Bilibili, JD PLUS members are recognized as consumers with strong consumption power and openness to new trends. The cooperation will promote healthy and high-quality user growth for both companies in the near future. During the 618 Grand Promotion period this year (June 1-18^th), sales to JD PLUS members increased by more than 200% YOY, with more than 20, 000 brands represented.

(zhanghui36@jd.com)