May 26, 2021|
Responsible Drinking at JD: You Have the Choice to Opt-Out of Alcohol Marketing
by Ella Kidron
The International Alliance for Responsible Drinking (IARD) released new standards concerning e-commerce deliveries of alcohol on May 25. JD.com, the first member to join IARD from China, was featured in IARD’s Global Standards for Online Sales and Delivery report for giving consumers the option to opt out of alcohol-related marketing.
As mentioned in the report, JD provides consumers with the flexibility and functionality to customize and control the alcohol marketing messages that they see on its e-commerce platform. Consumers who do not wish to see alcohol marketing can simply click an “X” that is displayed next to the products. JD’s recommendation engine uses artificial intelligence (AI) to determine which products will be promoted to customers and therefore can quickly learn consumers’ preferences. After a short period of time, JD.com’s platform will stop displaying alcohol-related product marketing to consumers who opt out of it.
According to IARD’s report, e-commerce alcohol value growth between 2015 and 2020 was 120% and total sales in 2020 were $36.8 billion. Furthermore, IWSR Drinks Market Analysis finds that across 20 key markets, the value of e-commerce alcohol sales is forecast to grow by 74% between 2020 and 2024.
IARD is a non-profit organization dedicated to addressing harmful drinking worldwide and promoting understanding of responsible drinking, among those who choose to drink. IARD is supported by its member companies from all sectors in their common purpose of being part of the solution to reducing the harmful use of alcohol. IARD’s member companies are commercially active in more than 100 countries and contribute to sustainable growth and embrace a whole-of-society approach to improving health.
IARD’s CEO chair, Albert Baladi (who is also president and CEO of Beam Suntory), said in the report: “Within the alcohol e-commerce sector, there are already responsibility practices and different business models in place – but now with the growth in online sales and alcohol deliveries rapidly accelerating, it is urgent that we build and leverage robust responsibility standards across the world and throughout the entire supply chain.”
“E-commerce also presents many opportunities to further combat the harmful use of alcohol – it is a direct channel for us to provide consumers with information on harmful drinking, and for them to engage with our brands in a responsible way,” he added.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD among the First to Receive Autonomous Delivery Road Test License in China
