Sep 3, 2026|
When AI Adapts to People: JD.com’s JoyInside Brings AI Home
JoyInside, JD.com’s AI solution for smart devices, has been named on Fortune China’s Best Designs 2026, recognising its approach to bringing AI into everyday products and creating more intuitive, responsive experiences in the home.
The annual list, released on September 3, recognises designs that address real human needs, solve complex problems, and demonstrate both commercial potential and broader social value. This year, Fortune China highlighted the growing convergence of AI and the physical world as a notable shift shaping product design.
For JoyInside, the idea is straightforward: technology should adapt to people, rather than asking people to adapt to technology.
Traditional smart-home experiences often depend on users giving precise commands to individual devices. JoyInside is designed to make these interactions more natural. Through everyday conversation and contextual understanding, connected devices can better interpret what users need and coordinate their responses across different home scenarios.
JD.com demonstrated this concept through its AI Home at the 2026 World Artificial Intelligence Conference (WAIC) in Shanghai. Across a full home setting spanning the living room, kitchen, study and bedroom, visitors could experience how AI connects with physical products. A smart mattress, for example, can adjust based on the user’s physical state, while a connected beverage machine can interpret a casual comment such as “I’m a little thirsty” and respond accordingly.
The technology is already moving beyond demonstration environments. JoyInside has established technology partnerships with nearly 200 leading brands across smart homes, kitchen appliances, healthcare devices, intelligent toys, and other categories. During JD.com’s 618 Grand Promotion this year, nearly 100 AI-enabled home products powered by JoyInside were introduced to customers.
These collaborations show how JoyInside can be applied to different everyday needs. A J.Zao smart mattress combines sleep monitoring with personalised insights, while an AI-enabled wheelchair connected with the JINGDONG Health (also known as JD Health) ecosystem supports features such as real-time location, electronic safety zones and one-touch assistance, helping families stay connected with elderly members.
For brands, JoyInside also provides a way to integrate AI capabilities into existing products without having to build every layer of the technology independently. By working across brands and product categories, JD.com is building an open AI Home ecosystem where appliances and devices can become more responsive to individual needs and work more naturally together.
This reflects a broader direction in JD.com’s approach to AI: the value of a model is ultimately measured by what it can do in real workflows and everyday life, not simply by its size or technical specifications.
JD.com is exploring this intersection between AI and the physical world across a range of real-world environments. In the home, JoyInside brings AI into appliances, health devices and toys. In logistics, JINGDONG Logistics (also known as JD Logistics) is applying embodied AI to tasks such as handling and moving goods in warehouse operations.
These applications draw on JD.com’s more than two decades of experience in retail, supply chains, logistics and services, where AI can be tested against real operational needs and continuously improved through practical use.
For JoyInside, the Fortune China recognition reflects a simple design philosophy: start with a real human need, then determine how AI can make the experience better. As more brands connect products to the ecosystem, JD.com aims to make AI less about what happens behind a screen and more about useful, intuitive experiences people can see and feel in everyday life.
(vivian.yang@jd.com)
Aug 28, 2026|
AI-Powered, ESG-Embedded Industrial Supply Chain Innovation Earns JINGDONG Industrials 2026 Sedex Technoical Innovation Award
BEIJING, 27 August 2026 — JINGDONG Industrials, a leading industrial supply chain technology and service provider under JD.com, has won the Technical Innovation Award among the 2026 Sedex Supply Chain Awards, recognising its use of AI and technical solutions to embed ESG capabilities into industrial supply chain operations. The company was also nominated for the Social Impact Award.
JINGDONG Industrials was the only industrial supply chain technology and service company to receive the Technical Innovation Award this year during Sedex China Annual Conference. Sedex is one of the world’s leading platforms for responsible and sustainable supply chains, used by businesses globally to assess, manage and improve environmental, social and ethical performance across their value chains.
From Supply-Demand Matching to Carbon Management: AI Tackles Real Supply Chain Challenges
Industrial supply chains often face a common set of challenges: mismatches between supply and demand that create resource waste, fragmented ESG data that is difficult to manage, and compliance risks that can be hard to identify early.
JINGDONG Industrials addresses these challenges by combining its Taipu digital-physically integrated industrial supply chain solution with JoyIndustrial, its proprietary industrial supply chain large language model. Built on data covering more than 97.7 million industrial product SKUs and experience across over 40 industrial sectors, JoyIndustrial uses a multi-agent architecture to support intelligent decision-making across industrial supply chain scenarios.
Together, these capabilities support three key areas: intelligent supply-demand matching, end-to-end carbon management, and AI-enabled compliance and risk management. The approach is designed to embed ESG into day-to-day supply chain operations, rather than treating sustainability as a standalone reporting exercise.
1,780 Tonnes of Carbon Reduction: Turning Technology into Measurable Impact
The impact is already measurable. Through smarter supply-demand matching and logistics optimisation, JINGDONG Industrials helps customers reduce unnecessary transportation and resource waste.
The company has also partnered with suppliers to scale the use of PCR (post-consumer recycled) packaging through its technology solutions. From May to December 2025, these initiatives contributed to an estimated 1,780 tonnes of carbon reduction, with the underlying technologies now adopted across more than 3,000 enterprise customers.
On compliance, its AI-powered risk management engine covers 100% of identified risk scenarios and achieves a reported 96% risk-interception rate, helping customers detect supplier compliance risks earlier and strengthen quality management across the supply chain.
“The recognition from Sedex reinforces our conviction that digitalisation and sustainability must advance in tandem across the industrial supply chain,” said a spokesperson for JINGDONG Industrials. “Our focus is on turning data and AI into practical tools that help businesses improve efficiency, manage risk, and make more informed sustainability decisions.”
Building a More Responsible Industrial Supply Chain Ecosystem
As of the first half of 2026, JINGDONG Industrials served approximately 13,000 key enterprise customers, including 60% of China’s Fortune 500 companies and more than 40% of the Global Fortune 500 companies operating in China.
Its responsible sourcing practices also extend upstream. The company has established lifecycle compliance management covering approximately 230,000 suppliers, with all onboarded suppliers required to sign anti-commercial-bribery agreements. JINGDONG Industrials has also obtained international certifications, including ISO 45001, ISO 27001, and ISO 27701.
These capabilities are becoming increasingly relevant as industrial companies navigate ever more complex sourcing, sustainability, and compliance requirements. JINGDONG Industrials is expanding its international presence across Europe, Southeast Asia, the Middle East, and Latin America, extending its digital procurement and supply chain capabilities to more global customers and partners.
The company continues to work with upstream manufacturers on product carbon-footprint management, giving customers more quantifiable data to support lower-carbon procurement decisions. By embedding sustainability into everyday sourcing and supply chain operations, JINGDONG Industrials aims to make responsible procurement more practical and scalable across the industrial ecosystem.
About JINGDONG Industrials
JINGDONG Industrials (HKEX: 7618) is a leading industrial supply chain technology and service provider under JD.com, dedicated to transforming how enterprises procure and manage industrial products.
Leveraging JD.com’s supply chain, logistics, and digital capabilities, JINGDONG Industrials provides digital procurement and supply chain solutions across a broad range of industrial products, including MRO (maintenance, repair, and operations), industrial materials, tools, and equipment. Its customers span industries including manufacturing, energy, and construction.
JINGDONG Industrials is also expanding its international operations across Europe, Southeast Asia, the Middle East, and Latin America, working with customers and partners to build more efficient, resilient, and responsible industrial supply chains.
(vivian.yang@jd.com)
Services Consumption Jumps on First Day of Singles Day Grand Promotion
