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JD Logistics Reports Record Growth During Start of Holiday Shopping Season

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, announced a record increase in orders processed through its global overseas warehouse network on Black Friday.

JD Logistics’ global supply chain supported merchants and brands worldwide across a diverse range of industries, including apparel, electronics, home decor, food, fast-moving consumer goods, and both online and offline retail.

In Europe, JD Logistics’ warehouses in the Netherlands, the UK, France, Poland, Germany and Spain saw outbound orders increase by 200% on Black Friday. The on-time outbound rate for at least one retail brand in Poland was100% even as the brand’s volume order doubled.

In North America, JD Logistics manages more than 20 self-operated and collaborative warehouses. A beverage container brand’s order volume increased over 300% and a leading suitcase brand increased by 400%. Overall, JD Logistics secured a 24-hour on-time outbound rate of as high as 99.8%.

In Australia, order volume from its No. 2 warehouse in Sydney was also record-breaking. In Japan, the company’s No.1 collaborative warehouse saw order volume increase rapidly. The company can already ensure same-day fulfillment with outbound efficiency exceeding the local industry average, greatly enhancing merchant operation and customer shopping experience.

Warehouse in Dortmund, Germany

 

Cutting-Edge Supply Chain Innovations

JD Logistics leverages advanced automation technologies, intelligent human-machine synergy strategies, and an integrated suite of warehousing and supply chain management systems. These innovations enable seamless B2B and B2C omnichannel fulfillment, while accommodating complex logistics models, including reverse logistics, back-order processing, and kitting and bundling services. Even during peak seasons, its system can secure stable and efficient processing of orders.

Data shows the overall on-time outbound rate for JD Logistics’ overseas warehouses reaches as high as 99%. Thanks to the application of automation technologies such as AGVs and sorting robots, order picking efficiency has been increased by five times compared with traditional methods.

Its robust warehousing network is complemented by diverse final-mile transportation resources. In the U.S., it also includes a self-operated truck fleet, enabling services such as port drayage, retail store delivery, warehouse transfers, and transshipments.

Warehouse in Sydney, Australia

Commitment to Global Expansion to Facilitate Business Success

JD Logistics drives operational efficiency and cost reduction for its clients. With nearly 100 bonded, direct-mail, and overseas warehouses spanning the globe, the company ensured a smooth and timely fulfillment experience for global partners.

As of June 2024, JD Logistics operated nearly 1 million square meters of warehouse space in key markets, offering localized services to international clients and Chinese brands expanding globally. Its international cargo flight network continues to grow, enhancing cross-border transportation services to destinations globally.

JD Logistics is committed to doubling its overseas warehouse space by the end of 2025 as part of its broader global supply chain strategy. This expansion also includes growing its network of bonded and direct-mail warehouses and extending its international express delivery services.

JD Logistics remains dedicated to supporting global businesses of all sizes, delivering precision, speed, and excellence in supply chain management.

 

(yuchuan.wang@jd.com)

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Posted on by Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

 

(vivian.yang@jd.com)

Posted in ESG

Ochama Launches Best-Ever Black Friday and Cyber Monday Promotions, Expands Same-Day Pick-up to Over 20 Dutch Cities

Posted on by April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), today unveiled its 2024 Black Friday and Cyber Monday promotions. A wide selection of top-rated products will be offered at unbeatable prices, with savings of up to 70%. Ochama’s Black Friday discounts lead into Cyber Monday deals, running through December 4, giving consumers even more time to enjoy great savings.

To further elevate the customer experience, ochama has expanded its same-day pick-up service to over 20 cities in the Netherlands, including newly added cities such as Utrecht and Leiden. Customers can enjoy the service by placing orders before 10 AM with pick-up available in the afternoon with no extra costs. The service now covers more than 20,000 selected items, ranging from fresh and frozen to food and beverages, beauty and maternal, home living, electronics, and more.

Highlights of ochama’s 2024 Black Friday and Cyber Monday promotions

  • Unbeatable Deals on over 100 Top-Rated Products: On November 29, over 100 top-rated electronics and beauty products will be available at exclusive discounted prices, with savings of up to 70%.
  • Flash Sales: Flash sales at 8 PM CET on November 29 will feature further discounts on already reduced items. Customers can shop ochama’s best-ever prices on popular products from top brands, including Xiaomi Fire TV, Xbox consoles, and Estée Lauder eye cream.
  • Top-Rated Electronics Products Promotion: During Cyber Monday promotion, ochama will feature exclusive discounts on top-rated electronics products such as JBL speakers, Aigostar heaters, and Dyson hair dryers, with prices dropping to as low as 30% of the original. 

“Our goal is to provide competitive prices and faster service to customers by leveraging advanced automation technology to streamline our supply chain and logistics operations,” said Jason Zeng, Head of Merchandising at ochama. “We are dedicated to offering a reliable and convenient shopping experience that adapts to the changing needs of our customers.”

With strategically positioned warehouses in the Netherlands, Poland, and France, ochama brings inventory closer to consumers, reducing transportation time and costs. By sourcing products directly from global suppliers, the company eliminates intermediary expenses and enhances overall efficiency.

Recently, ochama was certified with the Thuiswinkel Quality Mark, which is aligned with its commitment to a reliable shopping experience. Currently, ochama provides home delivery services across 24 European countries. Its pick-up service not only offers a flexible and economical delivery option but also supports local SMEs and corner shops by enabling them to earn extra commission and additional foot traffic via fulfilling ochama’s orders. Ochama’s pick-up network includes new partners, logistics service provider Viatim, energy provider Shell, chain restaurant Bakhuus, and snack bar association VCCO.

 

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

 

Follow ochama:

  • TikTok: @ochama.official
  • Instagram: @ochama.official
  • Facebook: @ochama
  • X: @ochama_official
  • YouTube: @ochamaofficial
  • LinkedIn: @ochama

Contact: support@ochama.com

 

(chaizhenzhen1@jd.com)

JD.com Announces Third Quarter 2024 Results

Posted on by Yuchuan Wang

On November 14, JD.com announced its unaudited financial results for the three months ended September 30, 2024.

Read our full report here.

JD.com 2024 Singles Day Grand Promotion: Over 20% Growth in Shoppers

Posted on by Yuchuan Wang

By 11:59 P.M. on November 11, JD.com reported a more than 20% year-over-year (YoY) increase in shoppers for its 2024 Singles Day Grand Promotion (also known as 11.11 or Double 11). Orders from JD Live’s livestreams, hosted by JD’s procurement and sales managers, surged 3.8 times YoY. More than 17,000 brands saw their transaction volume grow by over five times, and transaction volume from over 30,000 small and medium-sized merchants increased by 200% YoY.

Under the theme “Affordability and Quality”, JD.com offered hundreds of service options across eight categories, including quality assurance, delivery, and after-sales support.

 

Operational Highlights

JD Logistics’ workforce of over 340,000 couriers ensured timely deliveries nationwide.  Expanded services included “delivery, installation, disassembly, and recycling” for large items in rural areas, extending the in-house delivery network to nearly 300 additional remote townships in Xizang, Xinjiang, and Guizhou. Nearly 200 townships in Xinjiang, Sichuan, Guizhou, and Shaanxi now benefit from one-stop services for large home appliances and access to trade-in options.

 

Key Data Highlights (October 14, 8:00 PM – November 11, 11:59 PM, 2024)

  • Trade-In Program and Home Appliance Sales: JD.com’s trade-in program saw strong participation, with users from over 90% of rural and county areas participating. Large-screen TVs were especially popular, with over 60% of TV buyers opting for 75-inch models or larger. Transaction volumes for 519 home and appliance categories increased by 200% YoY, with best-sellers including energy-efficient air conditioners, robotic vacuum cleaners, dryers, zero-water-pressure smart toilets, and recliner sofas.
  • AI-Enhanced Electronics: Sales of AI-enabled electronics surged, with a tenfold increase in AI learning machines and 100% YoY growth in computers, cell phones, and AI-powered peripherals. AI smart glasses sales rose by 200%, while high-tech consumer electronics like gaming CPUs, headphones, and action cameras saw transaction volume double.
  • Innovative Product Bundles: JD Super, JD.com’s supermarket division, introduced over 20,000 product bundles across categories such as baby and maternal care, home cleaning, and food. These bundles achieved a 50% increase in transaction volume YoY.
  • Winter Apparel in High Demand: Transaction volume of down jackets, outdoor jackets, thermal underwear, cashmere sweaters, and children’s snow boots doubled YoY. Over 300 brands of winter accessories, including hats and scarves, also saw their transaction volumes double.
  • At-Home Healthcare Services Available in More Than 30 Locations: JD Health’s at-home nursing services expanded to over 30 locations, with order volumes rising by 300% compared to the previous month. Transaction volume for various products designed for seniors, including chronic medications, nutritional supplements, and medical devices, increased by 140% YoY.
  • EV Products and Services Saw Strong Growth: JD Auto reported a 95% YoY increase in sales of EV charging stations, with installation service orders up by 110% YoY.
  • JD NOW’s Record High Daily Order Volume: Participation in JD,com’s instant retail service, JD NOW, rose by 70% YoY, with over 600,000 offline stores joining the shopping festival.
  • Industrial Belt Product Growth: Jingxi’s self-operated cleaning paper products saw transaction volumes increase by 300% compared to the previous month, including items like tissue boxes, hanging tissue packs, wet wipes, and cotton soft towels.
  • New Products Drive Imported Goods Sales: New products are driving substantial growth for JD Worldwide, with 70% of its imported food offerings consisting of new products. Sales of imported Starbucks coffee beans and Chek Hup coffee increased over 20 times YoY, while Oreo-flavored ice cream and the overseas version of Wall’s ice cream more than tripled in transaction volume.
  • Increased Sales of Electronics and Home Appliances Among European Customers on ochama: On ochama, JD.com’s European retail platform, food and beverages, fresh produce, as well as electronics and home appliances gained significant popularity. Sales of Chinese small home appliances increased by 200% YoY.
  • JD Cloud Supports Brands’ Growth: JD Cloud supported over 7,500 brands through its ChatRhino-powered digital representative service, driving a 40% increase in transaction volume compared to the JD 618 sales. The intelligent customer service platform managed over 3.6 billion consultations. Transaction volume for interest-free installment options on JD IOU (Baitiao) increased by 33% YoY, while transaction volume for JD Pay shopping cards rose by 84% YoY.
  • B2B Sales on JD Industrials and JD Business: JD Industrials saw a 50% YoY increase in user numbers and order volume on its MRO procurement platform. JD Business reported double-digit growth in enterprise procurement transaction and order volumes.

 

(press@jd.com)

CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics

Posted on by Vivian Yang

At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.

Meeting the Growing Demand for Quality Imports

According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.

Strengthening High-Quality Food Partnerships

Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.

Delivering Authentic Global Goods Efficiently

JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.

For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.

JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.

Expanding Healthcare and Logistics Partnerships

JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.

Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).

On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.

Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.

 

(vivian.yang@jd.com)

JD Logistics Introduces “Zhilang” Intelligent Warehousing Solution at CeMAT Asia 2024

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics) announced today at CeMAT ASIA 2024 its latest Goods-to-Person (GTP) automated warehousing innovation, the “Zhilang” solution. Zhilang is a proprietary system that improves picking efficiency by over three times compared to traditional methods. This advanced system is already supporting operations during the Singles Day Grand Promotion.

“Zhilang” Goods-to-Person (GTP) automated warehousing solution

The Zhilang GTP solution combines several technologies, including handling AGVs, lifting robots, and shelving systems, along with automated inbound and picking workstations and an empty tote reflow line. Leveraging warehouse height, Zhilang increases storage density to 2.5 times the industry average for facilities up to 10 meters high.

The system’s modular design enables handling AGVs and lifting robots to operate independently. Powered by JD Logistics’ self-developed “upper tote storage and lower picking scenarios” algorithm and “buffer storage” technology, the network is fully flexible for optimized routing. The high-precision navigation algorithm, dual-direction laser obstacle detection technology, and vision-based verification ensure precise retrieval with minimal error. Additionally, Zhilang’s payback period is 30% shorter than comparable solutions.

“Zhilang” Lifting Robot and Shelving System

Currently, nearly 100 Zhilang AGVs and lifting robots are in operation at an intelligent logistics park in Beijing, handling nearly a million items, from tops to shoes. With a click, pickers receive requested items directly from the robots, enabling a seamless, automated order fulfillment process from inbound to outbound.

“Zhilang” Handling AGV

JD Logistics continues to advance logistics operations with a wide array of solutions, including the the Tianlang Tote Shuttle GTP system, Dilang AGV GTP system, Four-way Pallet Shuttle Storage system, Auto Remin Wall, and the Aidong mobile data terminal. In terms of software, JD Logistics’ WCS (warehouse control system), WES (warehouse execution system), RMS (robotics management system), 3D SCADA (3D supervisory control and data acquisition), and Lomir intelligent logistics park management platform, are used in over 1,600 JD-operated warehouses and client facilities.

As JD Logistics expands globally, its solutions now serve thousands of corporate clients across dozens of countries and regions, including Poland, the Netherlands, Germany, South Korea, the United States, and throughout Southeast Asia, the Middle East, and beyond.

 

(yuchuan.wang@jd.com)

JD.com 2024 Singles Day Mid-Festival Report: Double-Digit Growth in Sales, Orders, and User Numbers

Posted on by Yuchuan Wang

By 9:00 PM on October 31, JD.com’s Singles Day Grand Promotion (also known as Double 11), recorded year-on-year double-digit growth in transaction volume, orders, and user numbers, measured from 8:00 PM on October 14 to 9:00 PM on October 31 compared to the same period last year. Midway through the shopping festival, over 16,000 brands achieved 300% year-on-year growth in transaction volume. The number of brands exceeding RMB 100 million in sales increased by over 400% year-on-year (YoY), while more than 17,000 merchants saw their order volumes increase five times compared to last year.

With this year’s festival theme, “Affordability and Quality,” JD.com’s “10-billion-yuan discount” program expanded its product selection more than fourfold YoY, drawing a high volume of users. Apparel and cosmetics saw a surge, with new users rising over 140% YoY, while supermarket orders increased by more than 40%. Consumer electronics and home appliances set new sales records, while JD’s livestream channel saw a 245% increase in orders YoY.

JD.com’s reach has extended into China’s rural areas. Supported by continued investment in logistics infrastructure, transaction volume in rural and county areas grew by over 50% YoY. And over 90% of counties have utilized trade-in services.

As November begins, the Singles Day Grand Promotion will continue with additional campaigns and sales activities, concluding on November 11.

 

Key Data Highlights from 8:00 PM October 14 to 9:00 PM October 31, 2024: 

  • Electronics Lead Growth: Transaction volumes for gaming laptops rose by 120% year-on-year. Emerging products, including AI smartphones, 4K projectors, and track sockets, experienced 100% growth in transaction volume, while OLED monitors and open-ear headphones saw fourfold growth. AI learning devices and 3D printers surged by over 10 times. JD’s offline electronics stores also saw a doubling of visitor numbers.
  • Home Appliance Sales Surge: Nearly 3,000 home product brands, including Xiaomi, Casarte, and Toshiba, doubled their transaction volume YoY. Haier, Midea, Xiaomi, LittleSwan, Gree, Hisense, and TCL surpassed RMB 1 billion in transaction volume. The “Flash New Products” segment saw over 350% growth in transaction volume, and JD’s offline JD Mall and JD Home Appliance City Flagship Stores reported more than 100% YoY growth.
  • Apparel Drives Fashion Traffic: True 50% off discounts on apparel attracted a surge of fashion customers to JD.com, with transaction volume of over 1,500 brands increasing two times YoY. Ski jackets, outdoor jackets, and badminton products were among the most popular items.
  • Increased Demand for Quality Beauty Products: Brands like L’Oréal, Estée Lauder, and Giant Biogene saw transaction volume grow by over 100% YoY.
  • Growth in JD Super’s Order Volume: Orders on JD Super increased by 40% YoY, with products like “28-day Fresh Milk Powder” increasing more than 200% in transaction volume. Low-sugar cakes saw a sixfold increase, and smart pet litter robots rose by 231%.
  • Industry Belt Product Surge: Nearly 80 million Jingxi self-operated items were sold, with daily goods increasing by over 600% and home textiles by over 400% compared to the same period last month.
  • Health and Wellness Products in Demand: Family medication transaction volumes grew by 119% YoY, health checkup bookings increased by over 100%, and elder-care products like nebulizers and blood pressure monitors doubled in transaction volume.
  • Rising Auto Sales: Transaction volume for new energy vehicles and auto accessories rose by over 210% YoY on JD Auto.
  • Imported Goods in High Demand: Over 600 brands on JD Worldwide saw transaction volume grow by 200%. Flagship stores for Amazon, Walmart, and Rakuten offered millions of popular items to Chinese consumers, achieving more than tenfold growth month-on-month.
  • Increased Sales in Hong Kong SAR: Order volume for JD’s e-commerce business in Hong Kong doubled, with over 2,000 brands seeing transaction volume increase by 100% YoY. Apple, Xiaomi, and ASUS phones were especially popular among Hong Kong consumers, while vivo’s newly launched smartphone boosted its brand sales by over six times.
  • International Expansion in Southeast Asia: JD Global Sales extended its service to Malaysia and Thailand, offering free shipping options. U.S. and Singapore-based consumers led in international orders, with books’ transaction volume rising by 50 times and small appliances, baby products, and toys also showing strong growth.
  • Ochama Expands in Europe: JD’s European omni-channel brand ochama launched a new automated warehouse in Poland, enabling 48-hour fulfillment across the country and same-day delivery for some orders.
  • Growth in JD Insurance Services: JD Insurance now covers 420,000 merchants, marking a 40% YoY increase, with 170 million parcels insured for delivery.
  • JD Industrials Sees B2B Demand Rise: JD Industrials’ MRO online procurement platform expanded product offerings by 3.3 times YoY, with transaction volumes for photovoltaic equipment, diesel generators, and packaging boxes rising by 12, 6.3, and 4.9 times, respectively.
  • JD IOU and Supply Chain Finance: Interest-free installment options on JD IOU (Baitiao) saw a 51% YoY increase, while credit card installment payments rose by 118%. JD’s supply chain finance products served over 500,000 clients. JD Cloud’s ChatRhino (Yanxi) intelligent customer service handled over 2.16 billion consultations, and JD Cloud’s ChatRhino-powered digital representative livestreaming service supported over 7,500 brands, attracting over 28 million livestream viewers.

 

(press@jd.com)