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JD Health’s Internet Hospital Introduces Video Consultation Service

Posted on by Vivian Yang

On December 25, JD Health’s Internet Hospital launched a new video consultation service, allowing patients to have virtual “face-to-face” consultations with top medical experts. This service is complemented by the 24/7 availability of full-time general practitioners. These rapid video consultations with general practitioners are available with a single click and response times as fast as nine seconds, providing a significant enhancement in the efficiency and experience of JD Health’s telemedicine services.

The video consultation service provides two options: Expert Video Consultation and Rapid Video Consultation. The Expert Video Consultation option connects patients with doctors from China’s top AAA hospitals in major cities such as Beijing, Shanghai, and Guangzhou. These specialists, who are experts in fields such as psychiatry, traditional Chinese medicine, and dermatology, offer scheduled time slots on JD Health, allowing patients to book video sessions more easily and at a lower cost from the comfort of their homes.

The Rapid Video Consultation service is staffed by JD Internet Hospital’s general practitioners, who are available around the clock. This service offers instant call options, with consultations starting in as little as nine seconds and lasting up to 15 minutes. It is ideal for addressing common health issues such as colds, fevers, diarrhea, vomiting, dizziness, headaches, and allergic reactions, providing patients with professional advice and treatment recommendations. For patients with chronic conditions, the service also facilitates convenient disease management, medication adjustments, and treatment plan modifications.

Additionally, the Rapid Video Consultation service supports multi-party calls, allowing users to share the video link via WeChat so others can join the consultation. This feature is particularly beneficial for adult children who want to arrange remote medical assistance for their elderly parents who live in different locations. It reduces barriers for seniors and enhances communication between doctors, patients, and family members.

Moreover, if additional tests or examinations are needed during a rapid video consultation, doctors can directly order tests online, creating a seamless “consult online, test at home, and receive medication at your doorstep” healthcare experience.

Online health consultations have become increasingly popular due to their convenience, efficiency, and ability to overcome geographical barriers. The launch of JD Health’s Internet Hospital video consultation service marks a significant upgrade from previous text and voice call consultations. It enables patients to describe their symptoms more thoroughly and accurately and allows doctors to observe symptoms more directly, thereby strengthening communication and trust between doctors and patients.

 

(vivian.yang@jd.com)

JD Logistics Unveils First Self-Operated Warehouse in Japan

Posted on by Yuchuan Wang

JD Logistics, also known as JINGDONG Logistics, officially opened its first self-operated warehouse in Japan on December 25, 2024. The facility will provide integrated e-commerce supply chain solutions for businesses in both Japan and South Korea, as well as overseas brands expanding into these markets.

JD Logistics also announced plans to further strengthen its services in the regions by establishing additional self-operated warehouses over the next 2-3 years and developing multi-country international air cargo routes, to support its vision for “2-3 Day Delivery Circle” across the Asia-Pacific region.

Strategically located in Chiba Prefecture, the warehouse can store millions of items using advanced warehousing technologies. It is equipped with hundreds of warehousing robots, sorting robots, and automated operation lines, more than doubling processing efficiency compared to traditional manual operations.

In addition, JD Logistics will continue building overseas warehouses in the Asia-Pacific region to establish a warehousing and distribution network spanning key metropolitan areas in Japan, South Korea, and Southeast Asia. JD Logistics’ overseas warehouses will support same-day order receiving and dispatching, cutting fulfillment time by 24 hours compared to local industry averages in Japan and South Korea, significantly improving the shopping experience for regional consumers.

Recently, JD Logistics unveiled its 2025 roadmap for integrated supply chain development in international markets. The plan focuses on expanding global warehousing and air freight networks and strengthening international express delivery services, to deliver seamless, efficient supply chain logistics services to global clients.

 

(yuchuan.wang@jd.com)

JD Report: Five Health Consumption Trends for 2024

Posted on by Vivian Yang

On December 24th, JD.com’s Consumption and Industry Development Research Institute, in collaboration with HealthInsight, a media think tank specializing in the health sector, released an insightful analysis of China’s 2024 health consumption landscape. The report outlines five key trends in the health industry, highlighting the increasing consumer demand for proactive health management and the industry’s evolving dynamics.

The Rise of Weight Management Solutions

Modern lifestyles have contributed to rising obesity rates with 34.3% of Chinese adults classified as overweight and 16.4% as obese. Obesity is associated with over 200 diseases, posing significant health risks. The introduction of semaglutide, a GLP-1 receptor agonist for long-term weight management, in China marks a promising development. The market for GLP-1 weight loss drugs in China is projected to exceed 37.852 billion RMB by 2030. On JD.com, searches related to “weight management” have increased more than 3.8 times year-on-year, with growing demand for diet products and home fitness equipment such as kettlebells and leg trainers.

Addressing the Growing Mental Health Concerns
With 95 million people in China affected by depression, mental health is an increasing concern. Consumers are turning to books, stress-relief toys, online consultations, and meditation to manage stress. On JD.com, searches for “mental health” have doubled, with significant interest in emotional release tools and psychological books. JD Health’s Internet Hospital now offers specialized clinics with over 2,300 counselors addressing issues like anxiety, depression, and sleep disorders.

The Booming Sleep Economy
Over 300 million Chinese experience sleep disorders, often due to irregular schedules. The sleep economy is booming with the market size reaching 495.58 billion RMB in 2023 and expected to surpass 600 billion RMB by 2027. JD.com has seen a 210% increase in searches for sleep aids, with high demand for sleep headphones, eye masks, and nutritional supplements. Sales of sleep-enhancing pillows and mattresses have also grown significantly.

Everyday Integration of Medical Devices

The home medical device market is expanding as consumers increasingly monitor their health independently. Products like heart rate-monitoring smartwatches and glucose meters are becoming household staples. This year, JD.com data shows that purchases of vision care devices and smart health monitoring equipment have tripled. The market for home medical devices is expected to reach 380 billion RMB by 2025.

Shifting Focus to Preventive Health Management

Emphasizing early screening and intervention, JD.com has seen a significant rise in orders for health services such as genetic testing and early cancer screening. These trends highlight a shift from treatment to prevention, driven by technological advancements and policy support. As consumer awareness grows, health consumption is becoming a major force in economic development, presenting opportunities for rapid growth in the health industry.

In conclusion, the 2024 health consumption landscape is characterized by a strong shift towards proactive health management and the integration of technology into everyday health practices. These trends not only reflect changing consumer priorities but also indicate significant growth opportunities for businesses in the health sector. JD.com remains committed to supporting these developments by providing innovative products and services tailored to the evolving needs of consumers across the dynamic health sector.

 

(vivian.yang@jd.com)

JINGDONG Property Adds New Logistics Infrastructure in Japan

Posted on by Yuchuan Wang

JINGDONG Property, Inc. (“JDP”), a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com,  has successfully completed the acquisition of two stabilized logistics assets totalling approximately 103,000 square meters strategically located in key distribution hubs in Tokyo and Nagoya.

“We are pleased with the addition of this logistics portfolio in Japan,”  said Cao Dong, CEO of JDP. “This acquisition demonstrates our continued confidence in the sector across the region and our team’s capability to operate in new markets.”

“This transaction represents an important step in growing our regional business,” said Richard Law, Head of Asia Pacific at JDP. “Japan logistics properties continue to benefit from robust demand arising from growth in e-commerce and industrial production.  This investment aligns with our strategy to capitalize on long-term growth trends in Japan.  We will continue to explore additional opportunities to expand our presence and capabilities in Japan and the Asia Pacific region.”

About JINGDONG Property, Inc.

JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com’s supply chain ecosystem, JDP is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.

 

(press@jd.com)

 

 

Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference

Posted on by Vivian Yang

On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.

4D Service Standards

The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:

  • Dedicated: Integrated solutions for warehousing, picking, and delivery.
  • Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
  • Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
  • Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.

Fast and Accurate Delivery

In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.

Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.

Customized Solutions for Merchants

To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.

Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.

Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.

 

(vivian.yang@jd.com)

JD Logistics Unveils International Business Development Roadmap to Enable 2-3 Day Delivery in Dozens of Overseas Markets in 2025

Posted on by Yuchuan Wang

December 18, 2024, Shenzhen — JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, today unveiled its overseas business development roadmap at JINGDONG Logistics 2025 International Integrated Supply Chain Strategic Launch Event in Shenzhen. As part of the roadmap, the company will accelerate the growth of its “three networks”, the global warehouse network, express delivery network, and the air freight network.

The new initiative aims to scale the company’s global e-commerce omni-channel fulfillment services, build a “2-3 Day Delivery Circle”, expand express delivery service regions, and establish an international aerial network. These will enable highly-efficient global supply chain and logistics services for overseas clients, Chinese brands and cross-border merchants. At the event, JD Logistics also announced the launch of “Simplified Reverse Returns Service” and “Overseas Warehouse Bulky Item Delivery and Installation Service”.

JD Logistics plans to expand and open additional overseas warehouses in the next 12 months, increasing the total floor area by 100%. This will allow the company to continue to build on its reputation as a trusted supply chain infrastructure service provider with overseas warehouse business at the core of international expansion.

2-3 Day Delivery Circle Enabled by Overseas Warehousing and Delivery

Over the years, JD Logistics has implemented the philosophy of “placing goods as close to consumers as possible” through building a supply chain logistics network that helps clients and merchants achieve local stocking.

In 2025, JD Logistics will complete a “2-3 Day Delivery” service circle. This will enable clients and consumers in 19 countries to enjoy fast logistics service through JD Logistics’ more than 50 self-operated overseas warehouses. By that time, the total overseas warehouse floor area will achieve a 100% increase.

Currently, JD Logistics’ 2-3 Day Delivery is already offered in multiple countries including the U.S., the UK, France, Germany, Poland, the UAE, Japan, South Korea and Australia. In fact, some regions can now take advantage of one-day delivery services.

In 2025, JD Logistics will also accelerate the launch of new warehouses in Southeast Asia, Japan, South Korea, Middle East, Europe and Americas. With a highly efficient and collaborated supply chain, the “2-3 Day Delivery” service range will be further expanded in these regions.

 

Efficient Omni-channel Fulfillment Service for Global E-commerce

Leveraging extensive global logistics infrastructure and service network, JD Logistics provides clients with “Global E-commerce Omni-channel Fulfillment Service” that enables seamless multi-channel fulfillment with unified inventory.

JD Logistics also provides a full range of transportation services including sea freight, air freight, truck dispatch, and trailer services, and value-added services such as B2B/B2C shared warehousing, integrated forward and reverse logistics, bulky-item delivery and installation, and more.

 

Simplified Reverse Returns Service

To address challenges associated with after-sales processing, JD Logistics’ “Simplified Reverse Returns Service” will support returns from any ordering location, quality inspection for resale, and disposal or destruction of damaged items. The entire process can be completed within 72 hours, offering an extremely efficient and hassle-free solution.

 

Overseas Warehouse Bulky Item Delivery and Installation Service

JD Logistics has extensive experience in dealing with bulky-item’s delivery and installation. The “Overseas Warehouse Bulky Item Delivery and Installation” service will tackle common industry issues such as service separation, high damage rates, and limited-service resources. It offers diverse solutions for varied large-sized products, including doorstep delivery, integrated delivery and installation, supported by multi-channel truck dispatch resources.

 

Building the Global Supply Chain’s “Aerial Artery”

JD Logistics is also developing a “11668” global supply chain to facilitate cross-border logistics, forming an “Aerial Artery” that reaches the globe. It is consisted of:

1: One global air transportation hub in Wuhu Global Port.

1: One main base for JD Airlines in Nantong, Jiangsu province.

668: To build six regional air hubs, home and abroad, with 68 dedicated all-cargo air stations.

 

JD Express Delivers to Nearly 80 Countries and Regions

Since launching its international express delivery service in late 2023, JD Express has introduced two major products: “International Express” and “International Standard Express.” These services offer tailored solutions to meet the diverse needs of both merchants and consumers.

To date, JD Logistics’ international express delivery service has been extended to nearly 80 countries and regions, with the fastest delivery from China to European and North American countries being within only three days.

 

JD Logistics will accelerate the international business development and continue to establish an integrated supply chain logistics network that spans the globe, supporting cost reduction, greater efficiency, and high-quality development opportunities for businesses and industries.

 

(yuchuan.wang@jd.com)

JINGDONG Industrials Hosts Partner Conference in Indonesia, Expands Local Supply Chain Integration

Posted on by Vivian Yang

JINGDONG Industrials, a leading Chinese industrial supply chain technology and service provider under JD.com (also known as JINGDONG), held its first Business Partner Conference in Indonesia. During the conference on December 10, JINGDONG Industrials formalized agreements with prominent brands including Henkel, Fluke, Sinopec, SATA, ZEBRA and more, expanding the range of industrial and general-purpose products available in Indonesia on its platform. The company also introduced a simplified onboarding process and exclusive incentives tailored to local partners.

The event attracted participation from over 100 industrial suppliers, featuring both globally recognized names and high-quality local merchants, including 3M, ABB, Bosch, Honeywell, Siemens, Schneider, and more.

JINGDONG Industrials’ invitation to Indonesia-based suppliers stems from the growing procurement needs of Chinese companies in the region, particularly in industries such as automotive, electronics, metallurgy, and consumer goods. The collaboration opportunities span a wide range of categories, including industrial products such as wires, cables, machinery, and lifting equipment, as well as general-purpose products like office supplies, networking equipment, and office furniture.

By leveraging JD.com’s extensive expertise in supply chain management, JINGDONG Industrials aims to establish a highly efficient, precise, and reliable procurement system that connects Chinese companies abroad with local suppliers.

With a deep understanding of the procurement needs of Chinese manufacturing enterprises, JINGDONG Industrials provides comprehensive services that cover demand matching, inventory management, fulfillment, and after-sales support. Its platform offers one-stop solutions for both general MRO (maintenance, repair, and operations) products, specialized MRO products, and BOM (bill of materials) components. Additionally, its self-developed TAIPU intelligent supply chain solution offers a full suite of services, including consulting, top-down design, and system configuration, fostering deeper integration between Chinese and Indonesian supply chains and promoting mutual growth.

As China’s leading industrial supply chain platform, JINGDONG Industrials supports over 50% of China’s Fortune 500 companies and more than 40% of global Fortune 500 companies operating in China.

China is the second-largest source of foreign direct investment (FDI) in Indonesia. Over the past decade, Chinese investment in Indonesia has increased nearly tenfold. In 2024, Chinese investments are projected to reach USD 7.42 billion. As Indonesia continues to be one of the most attractive investment destinations in the ASEAN region, JINGDONG Industrials’ initiative further strengthens the ongoing economic collaboration between China and Indonesia and contributes to the development of the regional industrial supply chain ecosystem.

Click here for more information about JINGDONG Industrials and get in touch.

 

(vivian.yang@jd.com)

JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch

Posted on by Vivian Yang

On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.

The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.

Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.

To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.

Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.

“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.

 

(vivian.yang@jd.com)