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Celebrating the Heartwarming Bond Between Humans and Pets: JD Pet’s Inaugural Ceremony

Posted on by Vivian Yang

by Vivian Yang

On January 10th, JD Super, the supermarket division of JD.com, hosted the inaugural “Pet Companionship: China’s First Pet Ceremony” in Beijing. The ceremony, co-organized with the It Foundation, highlighted the importance of pet welfare and celebrated the deep connections between humans and their furry friends.

The event spotlighted extraordinary individuals and animals, whose stories of love, dedication, and compassion stood out among numerous submissions from pet owners and industry professionals. These inspiring narratives, spanning nearly five years, led the ceremony’s organizing committee to the selection of eight remarkable individuals as China’s Annual Pet People and three pets as Chinese Pets of the Year.

Chen Yunlian and her base for stray animals 

Among the honored pet advocates were Chen Yunlian, who adopted over 5,000 stray animals; Zhou Hewei, the founder of a “Cat Village” caring for nearly 300 cats; Jiang Xingmei, who spent over a million yuan treating stray cats over 15 years; and Zhang Zheng, a veterinarian who has treated more than 50,000 cats and dogs. The lineup also included pet photographer Zhang Tianhang, compassionate stray animal adopters Ha Jirong and Jiang Xingmei, as well as  Qiao Shijun, JD Pet’s category manager who was a driving force behind the introduction of a 15-day unconditional return service for pet food. Through their actions and spirit of compassion, these individuals have become the inaugural Annual Pet People.

The “Cat Village” in Hebei province

The event also honored three inspiring animals: Barton, a three-legged police dog; Shaguo, a guide dog working alongside a blind doctor; and “Big Wolf,” a therapy dog aiding in the rehabilitation of autistic children. Their stories are a testament to the profound impact pets can have on human lives.

The guide dog “Shaguo” and its parent Zhang Ran

“The gathering is more than a ceremony; it is a call to action, uniting various sectors in the pursuit of better lives for pets. Moving forward, JD Pet plans to deepen its philanthropic efforts and work towards ensuring that every pet receives the care they need,” said the head of JD Pet, JD Super’s pet business, at the ceremony.

Since its inception in 2010, JD Pet has been at the forefront of pet welfare, launching multiple initiatives that provide essential care to pets. In June 2021, JD Pet joined JD Foundation and JD Finance to introduce the “Shopping Order Charity Initiative,” enabling consumers to contribute food to stray animals with every purchase made via the JD App. To date, this initiative has engaged over 6.81 million participants in supporting animal welfare.

Qiao Shijun (right), category manager of JD Pet

JD Pet is constantly exploring new ways to make pet care easier and more accessible for owners. Our initiatives, like the unconditional return service for pet food and the Ingredient Transparency project, are designed to provide pet owners with a better pet-raising experience, alleviate economic burdens, and reflect JD Pet’s commitment to pet health and responsibility.

 

(vivian.yang@jd.com)

Ochama Launches Global Shipped Items and Low-Price Sales with Upgraded Pick-Up Services

Posted on by Yuchuan Wang

In celebration of its second anniversary, ochama, the innovative omni-channel retailer, announced today a series of significant enhancements to its product range and services. The company is introducing “Global Shipped Items” and “Everyday Low Price” (EDLP) channels, along with a streamlined Same-Day Pick-up service. These offerings are at the heart of ochama’s commitment to delivering exceptional quality, affordability, and convenience as the company steps into its third year.

Ochama’s extensive selection of Global Shipped Items, bolstered by the robust sourcing network of its parent company JD.com, provides shoppers with the opportunity to access premium international goods at budget-friendly prices. Ochama’s strategy to bypass intermediaries is key to delivering real savings for consumers. In tandem, the EDLP section offers consistently stable low prices on daily essentials, ensuring affordability is not only within reach but also constant. This approach eliminates the need for customers to keep an eye out for promotions on everyday items, positioning ochama as the go-to destination for the most competitive prices in the market.

Ochama prides itself on being at the forefront of offering easy and efficient delivery and pick-up options. Since launching in the Netherlands in January 2022, ochama has achieved remarkable growth, with home delivery services now available in 24 countries. Currently, customers in the Netherlands, Germany, and Belgium also benefit from the convenience of our pick-up services at more than 650 locations. Additionally, we are actively piloting a swift and hassle-free Same-Day Pick-up service in select regions in the Netherlands, ideal for last-minute purchases or spontaneous shopping trips.

2023 was also marked by significant achievements. Notably, ochama saw a 362% year-over-year increase during the Singles’ Day (11.11) Mega Sale in November and a 435% surge in pickup order volume on Black Friday. These figures reflect the growing trust and satisfaction our customers place in our brand.

As ochama steps into another year of transformative retail, we remain steadfast in our mission to bring exceptional value and convenience to our customers globally.

 

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full category assortment of products at low prices, including both food and non-food items such as home appliances, home living, electronics, fashion and more. Online orders can be collected from hundreds of pick-up points in Europe, or delivered right to the customer’s home.

 

Follow ochama:

  • TikTok: @ochama.official
  • Instagram: @ochama.official
  • Facebook: @ochama
  • X: @ochama_official
  • YouTube: @ochamaofficial
  • LinkedIn: @ochama

Contact ochama: support@ochama.com

 

(yuchuan.wang@jd.com; chaizhenzhen1@jd.com)

JD Auto’s New Year Extravaganza: Tesla Model 3 Vehicles Up For Grabs in Exclusive Lottery

Posted on by Vivian Yang

JD Auto, the omni-channel automotive division of JD.com, in partnership with Tesla, made an announcement on December 26th, unveiling an exclusive New Year’s Eve lottery during the December 31st broadcast of the Hunan TV New Year’s Gala. The event’s highlight is a giveaway where seven lucky winners will receive up to 10 years of usage rights for a Tesla Model 3 Refresh Edition, along with a separate giveaway of an additional 10 Cybertrucks for Kids.

This highly-anticipated New Year’s Eve show, exclusively sponsored by JD.com, has garnered significant popularity among China’s youth. Participation is simple and convenient: viewers need to open the JD App at 8:00 PM on December 31st. In addition to the Tesla prizes, JD will be generously giving away ten million physical gifts and 1 billion RMB in virtual red envelopes.

A testament to the strong history of collaboration between JD Auto and Tesla is the successful launch of Tesla’s flagship store on JD.com on February 14th. The store features a diverse array of products, including charging equipment, accessories, and fashion apparel, covering over 200 types of products across 22 categories. The store’s launch generated immense interest, with the keyword “Tesla” receiving nearly five million searches on JD.com and attracting nearly 700,000 followers within the first 48 hours.

The partnership extends beyond merchandise. JD Auto and Tesla are also working together in online and offline services, cultural and peripheral product promotions, and extensive cooperation in logistics and installation services for automotive products such as charging stations.

In addition to the lottery, JD Auto is offering extra year-end rewards for car owners during the New Year period. These include complimentary services and products like oil maintenance, tires, in-car storage boxes, electric bicycles, car washes, wipers, JD Auto Max memberships, and substantial discounts on new car purchases.

JD has been actively strengthening its presence in the automotive sector since it launched its online automotive product business in 2018. In October 2022, JD Auto expanded its offerings by launching new energy vehicle experience centers in various cities, providing a holistic solution for automotive needs. In June 2023, JD Retail consolidated its automotive ventures by establishing the JD Auto business unit, aimed at offering an integrated platform for vehicle owners, encompassing everything from purchase to maintenance.

 

(vivian.yang@jd.com)

Dada Receives ESG Rating Upgrade from MSCI

Posted on by Vivian Yang

Dada Nexus Limited (NASDAQ: DADA, “Dada”), China’s leading local on-demand delivery and retail platform, and a wholly consolidated subsidiary of JD.com, recently received an ESG (Environmental, Social, and Governance) rating upgrade from Morgan Stanley Capital International (“MSCI”). Dada’s ESG rating was upgraded from “BBB” to “A”.

MSCI ESG Ratings provide an opinion of companies’ management of financially relevant ESG risks and opportunities. The latest upgrade recognizes Dada’s firm commitment to sustainable development and continuous improvement in ESG practices. In particular, Dada outperformed the industry in multiple categories including carbon emissions, privacy & data security and corporate behavior.

In addition, in September 2023, Dada received an ESG score of 36 in the S&P Global Corporate Sustainability Assessment, ranking it among the top 16% in global peers of FDR Food & Staples Retailing.

Dada has been incorporating ESG philosophies and standards into its business operations as part of its sustainable development strategy. In May 2023, Dada published its 2022 ESG Report, comprehensively disclosing its governance, management approach and practices in key ESG issues. Several highlights include:

On the environmental front, Dada aims to promote end-to-end carbon emission reduction.

  • In 2022, Dada Now’s intra-city on-demand delivery service covered over 1.8 billion kilometers, with electric vehicles accounting for almost 100% of its fleet. This has resulted in a significant reduction of approximately 500,000 tons of greenhouse gas (GHG) emissions compared with deliveries made with gasoline vehicles.
  • Since 2020, JDDJ has gradually transitioned from ordinary plastic bags to biodegradable plastic bags, which covered around 70% of total orders on JDDJ in 2022.
  • Dada also strives to foster a low-carbon culture in workplaces, with scope 1 and 2 GHG emission intensity reducing by over 50% to 0.11 tons per RMB million revenue in 2022.

On the social front, Dada practices “win-win development” together with employees and ecosystem partners.

  • Pursuing the equal pay for equal work principle, Dada saw the pay gap between male/female employees and overall workforce at merely ±2% in 2022.
  • JDDJ enters in in-depth partnerships with retailers and brands in China, helping partners seize on-demand retail opportunities and enhance operating efficiency. It has now onboarded over 400,000 offline stores and cooperated with around 300 brand partners, serving users across 2,200 cities and counties.
  • Dada Now provides employment opportunities for a wide range of flexible workers, with around 1 million annual active riders in 2022, of which over 80% were from lower-tier cities. Dada Now has also launched comprehensive safety protection measures and established effective incentive schemes to protect riders’ interest, while actively providing training and care for riders to enhance their experience.

On the governance front, Dada focuses on improving its corporate governance and practicing responsible business conduct.

  • Dada is committed to enhancing board diversity and professional skills, strengthening risk management, and adhering to business ethics.
  • Dada attaches great importance to user privacy and data security. In the end-to-end process of user data collection, storage, computing, usage, sharing and destruction, Dada upholds the principle of protecting user rights and interests. It also integrates user privacy protection philosophy into product R&D. For example, since 2019, Dada Group has implemented a virtual number program to protect user privacy.

To view Dada’s ESG report in full, please visit the ESG section on Dada’s IR website at https://ir.imdada.cn/corporate/environmental-social-and-governance.

 

(fuzongheng1@jd.com)

JD.com Debuts the National Pavilion of Colombia

Posted on by Vivian Yang

JD.com proudly announced the official launch of the National Pavilion of Colombia on December 19th, marked by a grand opening ceremony held at the Embassy of Colombia to China in Beijing. The country-themed online store is the result of significant support and backing from the Embassy of Colombia to China and ProColombia, and is a collaborative effort between JD Super, Prestige International, and several leading Colombian food and beverage brands.

Showcasing Colombia’s Premium Delicacies

Among the first products featured on JD’s National Pavilion of Colombia is the country’s national chocolate brand LOK, made from Colombia’s single-origin beans. Another highlight is ALTITUD1960 coffee, offering a unique osmanthus sugar flavor derived from Colombia’s famous coffee beans. Additionally, the pavilion showcases Dictador rum, a long-time favorite in royal circles.

Yusuf Ma, head of JD Super’s National Pavilion program, highlighted the intent behind this collaboration: “Responding to the rising demand for unique, high-quality international products in China, we’ve collaborated with partners who bring strong supply chain expertise. We’ve also received endorsement and support from embassies and official bodies to expand our selection of premium global products. Our goal is to deepen our cooperation with Colombian businesses, aiding their growth in China and introducing more Colombian products to the Chinese market.”

Promoting Trade and Cultural Exchanges Between Colombia and China

H.E. Sergio Cabrera, Ambassador of the Republic of Colombia to China, expressed confidence in the initiative, stating, “I am convinced that this initiative will be a catalyst for promoting Colombia in China.” He added, “This project has our full support to promote our country’s products, culture, and, above all, to demonstrate the hard work and talents of the Colombian people.”

“We believe that the Colombian National Pavilion on JD.com will be a window for Chinese customers to get to know and fall in love with Colombia for its richness and charm, ” said Tina Yang, Vice Chairperson of Prestige International Trade Development Co., Ltd.  “Meanwhile, we look forward to further promoting exchanges and cooperation between China and Colombia in the fields of culture, art, and education, injecting new impetus into the friendship and cooperation between Colombian and Chinese people.”

Launching the Cocoa Farmer Support Plan

The National Pavilion’s opening also marked the commencement of the “Cocoa Farmer Support Plan,” a social welfare initiative by JD.com, in collaboration with Prestige International, LOK, and the El Alcaraván Foundation. This plan dedicates 4.5% of LOK chocolate sales to aiding Colombian cocoa farmers, improving their income and living standards.

The initiative focuses on promoting fair trade practices to ensure fair remuneration for 1,600 local cocoa farmers. It also aims to support cocoa farming families with children out of school, facilitating their return to education through subsidies.

JD.com’s National Pavilion program now features over 110 pavilions, showcasing nearly ten thousand specialty products from almost 60 countries. In August, JD.com introduced its “Pavilion of Latin America and Caribbean” (LAC) online store. As the program expands, JD National Pavilions are set to unlock new opportunities for collaboration, benefiting consumers, producers, brands, suppliers, and their communities.

 

(vivian.yang@jd.com)

JD.com Earns Spot on 2023 Dow Jones Sustainability World Index

Posted on by Vivian Yang

S&P Dow Jones Indices (“S&P DJI”), the world’s leading index provider, recently announced the results of 2023 Dow Jones Sustainability Indices (DJSI).  For the first time, JD.com was included on the Dow Jones Sustainability World Index ((DJSI World), which represents the top 10% of the largest 2,500 companies in the S&P Global Broad Market Index (BMI) based on long-term economic, environmental, and social criteria.

The DJSI are float-adjusted market capitalization weighted indices that measure the performance of companies selected using environmental, social, and governance (ESG) criteria, and the DJSI World comprises global sustainability leaders as identified by S&P Global through the Corporate Sustainability Assessment (CSA). JD.com’s inclusion on the index underscores the company’s ESG progress and achievements.

JD.com’s 2022 ESG report highlights the company’s commitment to establishing a “Responsible Supply Chain,” with significant strides in enhancing its ESG practices in line with long-term objectives. Key achievements include:

  • Sustainable Development: JD Logistics has recycled packaging over 220 million times. Under its Green Stream Initiative, reusable boxes have been deployed 200,000 times across 30 cities, totaling 20 million deployments. Additionally, JD has installed photovoltaic power systems in 23 industrial parks, with the Xi’an Intelligent Industrial Park becoming the first in China to achieve carbon neutrality in logistics. The company has expanded the use of electric vehicles and introduced hydrogen-powered transport routes nationwide.
  • Employee Welfare and Job Creation: Over the past three years, JD has generated 290,000 new jobs and invested RMB 106.5 billion in compensation and benefits for frontline staff. The company has also established a housing security fund for employees and invested over RMB 60 billion in the “JD Youth City” housing development.
  • Rural Revitalization: JD’s approach to modernize agriculture has integrated small farmers into larger markets, significantly benefiting rural economies. This strategy has generated a trillion-yuan output in less than three years, impacting millions of farmers. The second JD Agricultural Specialties Shopping Festival supported over 2,000 agricultural production zones, promoting high-quality development.

In October 2023, JD joined the United Nations Global Compact’s “Forward Faster” initiative, committing to leading in the gender equality goals and demonstrating its commitment to sustainable development and corporate social responsibility aligned with the global Sustainable Development Goals.

As a technology and service company with supply chain at its core, JD.com is dedicated to powering a more productive and sustainable world through technology. This commitment extends to collaborating across diverse sectors to contribute to a vision of a green and sustainable future.

 

(vivian.yang@jd.com)

Posted in ESG

JD Logistics Accelerates Global Expansion with New Express Delivery Service to North America and Europe

Posted on by Yuchuan Wang

December 15, 2023 – JD Logistics, the logistics arm of JD.com and a global leader in integrated supply chain and logistics solutions, today announced the launch of its international express delivery service. The new service marks a significant milestone for JD Logistics, representing both an expansion of its renowned logistics services to the global stage and a key phase in the company’s broader international market expansion.

Currently available for individuals in Shenzhen and Guangzhou, the express delivery service will initially cover 23 countries across North America and Europe, facilitating one-way deliveries from China. Looking ahead, JD Logistics plans to extend the reach of this service, expanding its availability throughout China.

Leveraging the company’s robust express delivery network, customers in China can book doorstep pick-ups through the JD Express mini program on WeChat and expect one-hour pick-up by JD’s in-house couriers, a testament to the company’s dedication to efficiency and customer satisfaction. Moreover, real-time parcel tracking provides customers with transparency and peace of mind throughout the delivery process.

JD.com is actively expanding its international supply chain and logistics capabilities. In a strategic collaboration with Geopost earlier this year, JD Logistics developed comprehensive shipping solutions for consumers and businesses between China and Europe. Additionally, the company is adapting its highly efficient warehousing model, proven successful in China, to meet industry demands in Europe, North America, the Middle East, Australia, and Southeast Asia. Notably, JD Logistics’ overseas warehousing operations already offer same-day fulfillment services in key European markets, including Germany, the Netherlands, France, the U.K., Spain, and Poland, while ensuring rapid two-to-three-day delivery across 90% of regions in the United States.

JD Logistics’ venture into international express delivery is a natural extension of its existing capabilities. Over the past decade, the company has transformed the delivery landscape in China by pioneering same- and next-day delivery, setting a new standard of service for hundreds of millions of consumers. This achievement was made possible through JD Logistics’ six highly synergized logistics networks, encompassing warehousing, line-haul transportation, last-mile delivery, bulky item delivery, cold chain logistics, and cross-border logistics.

 

(yuchuan.wang@jd.com)

JD Worldwide Launches the “Bayern Pavilion” in Cross-Border E-Commerce Initiative

Posted on by Vivian Yang

On December 8th, 2023, JD Worldwide, the cross-border e-commerce platform under JD.com, announced a new collaboration with the city of Munich, Bavaria (Bayern in German), and digital marketing agency Hylink to introduce the “Bayern Selectives Pavilion.” This themed flagship store is designed to provide Chinese consumers with a convenient one-stop online shopping experience to discover and purchase a variety of Bavarian products and cultural items.

The inaugural brands launched in the store include Roeckl, Die Rockmacherin, Werner Christ, and Online pens, featuring a diverse range of categories such as apparel, accessories, food and beverages, and stationery. In response to evolving consumer preferences, the Pavilion intends to expand its product range by offering skincare and beauty brands, delicacies, and many more.

During the pavilion’s opening ceremony, key partners from the state of Bavaria, including Clemens Baumgärtner, Head of Munich’s Department of Labour and Economic Development; Helmut Käs, Head of BMW Group Classic and Managing Director of Munich Tourism Promoting Association; Michael Käfer, CEO of Käfer; Caroline Lauenstein, founder of Die Rockmacherin; Alexandra and Thomas Batsch; and Alexander Apfel, founders and CEO of ONLINE, recorded video messages expressing their enthusiasm and support for the Bayern Select Pavilion, emphasizing its role in extending the reach and accessibility of premium Bavarian products to the Chinese market.

Tong Defa, Consul General of the Chinese Consulate in Munich, highlighted the significance of this collaboration as a milestone in Sino-German trade relations. In his remarks, he noted that “China is the world’s largest import market of cross-border e-commerce. JD Worldwide’s expansion will create increasing global opportunities, benefiting more countries and regions like Germany and the state of Bavaria.”

Luke Liu, Head of KA, duty-free and global sourcing in Europe of JD Worldwide, said, “We are thrilled to seamlessly integrate Bavaria’s premium brands and products, JD’s highly efficient sales channels, and the aspirations of Chinese consumers for high-quality goods through the establishment of the Bayern Selectives Pavilion. We strive to enhance services across consumer scenarios, marketing, quality of products and customer services, and merchant recruitment to become the preferred gateway for international brands entering the Chinese market.”

Wenjing Wang, Managing Director of Hylink Germany, which is the operator of the pavilion, said, “Hylink is dedicated to building communication bridges for premium brands between China and the world. Starting with the Bayern Selectives Pavilion project, we aim to collaborate closely with the Munich city to curate distinctive local products, inviting Chinese consumers to appreciate the craftsmanship, culture, and history of Bavaria.”

Imported European products, particularly those from Germany, have consistently found favor among Chinese consumers on JD.com. According to the “2023 Report on European Imported Product Consumption Trends” by JD’s Consumption and Industry Development Research Institute, young consumers aged 26 to 35 account for 45% of European product purchases. Furthermore, there is a growing interest in European products among consumers in rural and county markets in China, with a high appreciation for goods made in Germany.

 

(vivian.yang@jd.com)