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JD Upgrades Chatbot’s Functions for Merchants

Posted on May 13, 2021Aug 19, 2021 by Ling Cao

by Ling Cao

JD Technology announced the upgrade of its smart customer service chabot’s functions for merchants on May 11, aiming to help them get through the 618 Grand Promotion season.

The new version includes system upgrades specifically tailored for merchants use, including a beta light version for SMEs, as well as a special plan for 618. The purpose of upgrading the system is to help merchants improve customer satisfaction by being able to handle the entire shopping process from pre-sales to after sales more effectively. This also contributes to improved ROI.

Intelligent services such as image recognition and automatic replies to logistics queries enhance the robot’s problem solving abilities.

The robot can also help merchants achieve efficient decision-making by providing insight into customers’ emotions based on its algorithm, knowledge analysis and semantic understanding.

As the first robot to apply emotional detection at scale, JD’s customer service robot has gained significant experience operating during JD’s promotions major such as 618 and Singles Day（Nov 11）.The service has also been opened up to over 15,000 merchants. During the Singles Day Grand Promotion in 2020, the robot served 84.32 million queries operating for over 100,000 hours.

Dr. Xiaodong He, vice president of JD.com and the deputy managing director of JD AI Research shared, “If I had to summarize what we are doing in one sentence, we are using AI to help our client and their customer to feel closer.”

(ling.cao@jd.com)

JD Discusses Retail and Logistics Innovation with International Executives

Posted on May 13, 2021Sep 16, 2022 by Ella Kidron

by Guo Ji

JD.com participated in an online discussion on retail and logistics innovation in China on May 11. The session, entitled “ The Future of Retail” was hosted by China Experience, which organizes and facilitates executive learnings and business deep dives for international executives to learn more about what’s happening in China. This was part of their on-going Stay Curious series focusing on tech and innovation in China.

Line Heidenheim Juul, head of China Experience’s Shanghai office opened the discussion with an overview of Chinese company ecosystems in the tech space. She emphasized the importance of user centricity in the competitive Chinese market. “Those who have survived and thrived like JD.com have managed to become truly user-centric and develop products around the user.”

Peter Lisbygd, founder of China Experience, said: “Retail is the backbone of a lot of what’s happening in tech in China.” He noted the importance of keeping up with the trends, whether in omnichannel, automation or other areas.

Ella Kidron, the representative from JD.com, further elaborated on JD’s approach to put the customer first, regardless of whether it is referring to everyday shoppers, enterprise customers or government clients. “JD got its start as a traditional offline retailer, and has since expanded into a technology-driven omnichannel powerhouse,” she explained. “It is also opening up its capabilities to partners well beyond the JD ecosystem.” Following the JD session, Niels Christian Flintholm of Leaf Digital shared practical advice on how brands can get up to speed on JD and other e-commerce ecosystems.

The session was attended by over 30 executives from around the world, with the majority coming from Denmark. They were keen to learn about JD Health’s partnership with the Kingdom of Denmark to create a Danish health pavilion. Based on the feedback from the audience, there was a general acknowledgment that many of the innovations that sound like they are far in the future, such as drone delivery and Level-4 autonomous driving, have already been deployed at JD.com.

(press@jd.com)

JD Health Showcases Intelligent Medical Equipment Solutions

Posted on May 13, 2021Sep 25, 2022 by Hui Zhang

by Hui Zhang

JD Health will showcase intelligent medical equipment and services available on its platform at the upcoming 84^th China International Medical Equipment Fair (CMEF) from May 13-16 at the national exhibition and convention center in Shanghai.

The annual CMEF event, has become one of the key medical equipment exhibitions in China to connect international medical equipment brands with globally licensed medical equipment distributors, resellers, manufacturers, doctors, regulators and government agencies.

At the exhibition, JD Health will announce the release the JD Medical Equipment Procurement Platform, which is dedicated to providing customers with life-long digital healthcare solutions. Meanwhile, JD Health will debut high-tech medical products as well as equipment for hearing, Chinese medicine physical therapy, health monitoring, blood sugar management, home protection and products covering other scenarios at CMEF.

Screenshot of JD Medical Equipment Procurement Platform

JD Health will also demonstrate its medical solutions in respiratory specialties, elderly rehabilitation and other fields. Visitors attending the exhibition can trial intelligent medical equipment and upload their health data to JD Health’s internet hospital through the JD Health mini program so as to get professional advice from doctors on the platform.

During the CMEF exhibition, JD Health will host a special page on the JD app where customers can buy the medical products on exhibition.

“JD Health has established cooperation with many global medical device brands, and we will sign agreements with more companies to facilitate the construction of medical device industry cluster and promote the development of technology and refinement of medical device products,” said Luyi Ma, general manager of the company’s medical equipment department.

(zhanghui36@jd.com)

JD Highlights Service Consumption at China Brand Expo 2021

Posted on May 12, 2021Sep 28, 2022 by Vivian Yang

by Vivian Yang

JD Retail is participating in the fifth China Brand Exposition in Shanghai from May 10-12, featuring JD Life and Service businesses.

JD Life and Service business division focuses on providing O2O local life services within a 3-kilometer radius of people’s work and life, including car maintenance, real estate, travel, auction, fresh flowers delivery and other convenience services, with the goal to provide a “product + service” consumption model for more consumers.

JD Life and Service Booth at the China Brand Exposition 2021

“We aim to promote the development of high-quality service consumption by providing standardized and scalable local services under JD’s own brand,” said a JD representative on site at the Expo.

JD’s real estate service store also provides parcel deposit for customers

To date, the company has created self-operated services in car maintenance, real estate service, fast delivery of fresh flowers within 1-2 hours, travel booking and ticketing, and home cleaning service. The company “will continue to explore more product and service categories to enrich people’s experiences in a ‘JD-quality’ life,” said the representative.

JD’s home cleaning service was launched first in Beijing in April 2021

In addition to a strong brand awareness that signals trust and premier quality, the advantages of JD’s platform in supply chain, big data, technology and marketing also help its service business to reach customers at the right time and location with the most suitable products and services.

JD Auto launched its first self-operated JD Auto Service car maintenance store in March 2021

Under the theme of “Focusing on Dual Circulation, Leading New Consumption,” the China Brand Exposition 2021 is organized by the National Development and Reform Commission to promote the new achievements of China’s domestic brands and contribute to the growth of a massive domestic market.

(vivian.yang@jd.com)

JD Data: Rising Popularity of Chinese Brands

Posted on May 12, 2021Nov 15, 2022 by Ella Kidron

by Ella Kidron

Chinese consumers’ embrace of products from domestic Chinese brands is increasing, according to a report by the JD Big Data Research Institute released on May 10.

Compared with international brands, the transaction volume growth of Chinese brands is 6% higher, while growth in consumers is over 18% higher, YOY. The highest ratio of consumption of domestic products is in sixth tier markets, but the appeal of Chinese brands to consumers in first to fifth tier cities is also rapidly increasing, among which the second tier cities are seeing the fastest growth.

“2020 is the year of the rise of domestic products,” explained Fei Dong of the JD Big Data Research Institute. “Chinese brands have given consumers a new “five senses” shopping experience.” Domestic products as a proportion of consumption has increased in small towns and big cities, underscoring a sense of identity. Furthermore, Chinese brands’ customization of products and services expressly for Chinese consumers has appealed to consumers’ quest for a sense of belonging.

The fact that post-’95 consumers and seniors are the driving force for consumption of domestic products is an indication of full recognition of the sense of value of Chinese products, while continued innovation and research, from design, packaging and experience, provides a sense of ceremony and ritual. Finally, the move from consumption of domestic products focused on livelihood to health, especially medical products, is emblematic of a sense of safety. Judging from category of sales growth rate of Top 100 brands, the medical and health sector performed particularly well, with an increase of 88% in the types of goods and 136% in the number of goods sold over the same period last year.

“All of this has contributed to the rapid raise of Chinese brands,” said Dong.

(ella@jd.com)

Photo Gallery: JDers in Full Force at Hainan Expo

Posted on May 12, 2021Nov 5, 2022 by Ella Kidron

by Ella Kidron

JD.com participated in the first International Consumer Products Expo (Hainan Expo) from May 7-10 in Haikou, Hainan province. Over 240,000 people, 1,505 enterprises and 2,628 brands attended the expo. For the four days, JDers from all over the company, including retail, logistics, technology, international business and more, hosted thousands of brand representatives, government officials, exporters, general consumers and more at the company’s 500 square meter booth in Hall 1 of the Hainan International Convention and Exhibition Center.

(From left to right) Victor Feng, head of GR, JD Retail, Xiaobo Jia, head of Hainan GR, JD.com, and Lawrence Liang, senior manager of strategy, JD Retail at JD’s Hainan Expo booth

Chengjing Zheng, general manager of omnichannel advertisement technology at JD Retail introduces the product at JD’s expo booth

Yu Zhao, head of strategy for JD FMCG Omnichannel, and Mario Gabbi, president of China region sales for Ferrero

JD’s local couriers in Haikou, Kun Lin and Jianding Han, in JD Logistics’ makeshift delivery station at Hainan Expo

Dr. Jianguang Shen (middle), chief economist of JD Technology, and Lawrence Liang (right)

Left: Xiping Xiong, head of “JD Young”bar (a project which debuted in Xiamen), and master mixologist Conti at the makeshift bar at JD’s expo booth; Right: Conti

Wen Xue, a general manager in JD’s C2M (Consumer-to-Manufacturer) group, introduces laundry pods developed through the C2M initiative

JD Logistics couriers outside of the convention center awaiting the opening of the expo to the public on May 7

Standing outside Hainan Expo waiting for it to open

JD’s mascot Joy, a dog, and JD Logistics’ mascot, a pigeon, at Hainan Expo

(ella@jd.com)

Home Decoration Season Drives Sales of Furnishing Products on JD

Posted on May 12, 2021Oct 22, 2022 by Rachel Liu

by Rachel Liu

JD held a Home Decoration Festival from Mar. 27^th to May 5^th, during which sales of doors, locks, wooden floor boards and more all saw growth. Traditionally March and April are the golden seasons for home decoration in China, and the trend has driven sales of home decoration products to rise on JD.

“Through the sales of the shopping festival, we observed that customers now have more demands on high-quality, customized products and thoughtful services,” said a spokesperson from JD Fashion and Lifestyle. “We will work together with both domestic and international brands to provide high-quality products for customers during the upcoming June 18 Shopping Festival.”

Furnishing Materials

White collar workers are the key customers of home furnishing materials, accounting for 80% of customers. This group likes to create a quiet, cozy and warm environment at home. Sales of soundproof doors increased 114% YOY during the period; and sales of fireplaces, gas heaters and underfloor heating increased nearly 50% YOY.

Many customers also choose to go back to their hometown to build villas for their family, and they can now order entire villas on JD too. One merchant called BoHome provides full service of design, renovation and decoration support for villas in the countryside. Sales of villas from BoHome increased over 70% YOY, and sales of the customized villa that BoHome developed with JD increased over 200% YOY.

Intelligent Home Furnishing Products

Sales of electronic locks increased over 70% YOY, and sales of intelligent family bathroom sets increased over 150% YOY. Smart toilets, bathroom mirrors and clothes hangers are also among the most popular products.

Products that feature cultural elements are also becoming more popular among customers. Forbidden City-themed furnishing products increased nearly 300% YOY, and British Museum themed products increased 15 times YOY.

Wedding Related and Seasonal Products

As many people choose to get married during the five-day Labor Day holiday, overall sales of wedding related products increased over 200% YOY. Within this category, sales of red wedding-style Chinese bedding products increased over 200% YOY, and wedding decoration items increased over 60% YOY.

The upcoming summer and increasing temperature is also driving sales of shower heads and shower room customization. Sales of shower heads increased nearly 60% YOY, and shower room customization service increased 100% YOY.

(liuchang61@jd.com)

JD Retail Cloud Participates in Hainan Expo, Opening Up Capabilities

Posted on May 12, 2021Aug 14, 2021 by Ling Cao

by Ling Cao

JD Retail Cloud, a technology ecosystem aiming to benefit JD and external partners, participated in the inaugural of the China International Consumer Products Expo held in Haikou, Hainan province from May 7-10.

“JD Retail Cloud has already been opening up its capabilities externally, and we believe the expo is a great bridge to help us connect our digital solutions with overseas brands, helping enterprises, industries and institutions achieve digital transformation. Going forward, powered by technology, we will work together with partners to bring more value to the whole commerce industry,” said Dr. Paul Yan, Chairman of JD Retail Technology Committee.

JD Retail Cloud is an ecosystem that connects JD’s strength in technology, business, data and a large user base, combining its experience in the retail industry and opening these capabilities to external partners, expanding JD’s ecosystem and providing enterprises and institutions with integrated end-to-end services. Its fundamental product is the JD Polaris Operating System, a replicable system that improves the efficiency of the daily operations of the business.

Yan believes that digitalization and intelligent technology can bring major benefits to the industry, especially combined with JD’s years of experience in retail. Mainly, it can accelerate the launching of projects, and it can be applied in different scenarios with a flexible fundamental system, saving companies from duplicating work. With this goal, JD Retail released the technology service ecosystem specifically designed for the retail industry, JD Retail Cloud.

Onsite at the expo, visitors can enjoy an immersive experience by testing JD’s AR technologies for make-up application and trying on shoes, which are also under the whole ecosystem. They may simply scan a QR code to try these functions. Additionally, JD also displayed a mobile platform as a service (mPaaS) R&D platform and other solutions to help enterprises develop mobile platforms such as apps or mini programs, as well as building micro online malls, improving the customer experience.

Until now, thousands of merchants have registered to JD’s online mall SaaS program.

Using the integrated digital solutions, JD can help brands, institutions and industries increase efficiency and lower cost, promoting the digital economy.

“The system integrates three key capabilities of JD Retail and can be opened to our partners: the first is business operations capabilities, such as payment, supplier management, transaction and more. The second is customer management capability. We can help brands find targeted customers, introduce new customers and improve the penetration of their brand. The third is data capability, including data analysis, data asset management and more. We believe the system is highly valuable to the retail industry,” said Yan.

(ling.cao@jd.com)