Nov 1, 2020| JD Health

Media Information about JD Health

Vivian Yang

Everything You Need to Know about JD Health

https://jdcorporateblog.com/everything-you-need-to-know-about-jd-health/

JD Health is the healthcare subsidiary of JD.com. It was launched in 2017, started independent operation in May 2019 and filed to list in Hong Kong in September 2020. Led by Lijun Xin, CEO of JD Health, its current business scope covers medical and health e-commerce, internet-based medical service, intelligent hospital solutions, and consumer healthcare services. Read more.

Who’s JD – China’s Largest Retailer Is Also Technology Services Provider

https://jdcorporateblog.com/who-is-jd-com-2/

Today, JD defines itself as a technology and services company with supply chain at its core. But what does that actually mean? There are many examples of this throughout the JD business. JD’s mature and commercially scalable Level-4 (L4) autonomous delivery robots in Changshu, Jiangsu province, is one example of JD’s comprehensive capabilities, from hardware, to software, to real-world application. Read more.

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Sep 13, 2024| JD Health, JD Logistics, JD Retail, JD Technology, JD Worldwide

JD.com Showcases Cutting-Edge Supply Chain Innovations at 2024 China International Fair for Trade in Services (CIFTIS)

Vivian Yang

JD.com unveiled its latest digital supply chain technology advancements at the 2024 China International Fair for Trade in Services (CIFTIS), held in Beijing from September 12 to 16. As a global partner of CIFTIS for the fifth consecutive year, JD.com demonstrated its commitment to driving digital transformation across industries. Notably, JD Cloud’s digital human powered by its ChatRhino (or Yanxi in Chinese) large language model (LLM) and JD Health’s Dermatology Service Platform were recognized with the “China Service Practice Case” and “Innovation Demonstration Case” awards, respectively.

JD Cloud’s ChatRhino AI digital human, a pioneering innovation in the field, played a key role during JD.com’s 618 Shopping Festival, becoming the first large-scale commercialized digital human in the industry. Developed entirely in-house, ChatRhino has supported over 5,000 brands, increased idle time conversion rates by over 30%, and logged more than 40 million hours of live streaming with a reach of over 100 million viewers and more than five million user interactions, the digital human has driven over RMB 10 billion in gross merchandise value.

In April 2023, JD Health launched China’s first online skin hospital, featuring over 6,000 registered doctors, including more than 3,500 from top-tier hospitals. Using JD Health’s Jingyi Qianxun (京医千询) LLM, the platform integrates vast medical expertise to deliver smart diagnostic support. The Dermatology Service Platform streamlines the diagnostic process at every stage of patient care, improving treatment efficiency while maintaining the highest standards of medical care.

At CIFTIS 2024, JD.com also introduced several breakthrough retail technologies, including JD.Vision, an early native application for Apple Vision Pro; Jingyan （京言）, an AI assistant for e-commerce; and Jingdiandian （京点点）, an AIGC-powered content generation platform. JD Logistics presented a virtual logistics park leveraging digital twin technology to simulate operations such as storage, packaging, sorting, and highlighted carbon-neutral logistic park practices. JD Industrials launched the “TAIPU”(太璞) digitally intelligent supply chain solution, tailored to optimize demand, procurement, fulfillment, and operations for industrial products. Additionally, JD Finance presented its suite of digital financial products and services, including consumer finance, payments, and wealth management.

JD’s exhibition also highlighted its digital and physical supply chain integration advancements across various business sectors. Key initiatives included cross-border e-commerce operations through JD Worldwide, omnichannel retail by ochama (JD.com’s Europe-based brand), country-specific online flagship stores known as JD National Pavilions, and on-demand retail and instant delivery service under JD NOW. These innovations attracted significant attention and reinforced JD.com’s leadership in advancing the digital transformation of supply chains.

(vivian.yang@jd.com)

May 29, 2024| JD Health

JD Health Launches AI-Driven Mental Health Services

Vivian Yang

JD Health’s Mental Health Service Center unveiled a series of AI-driven service projects during a conference in Beijing on May 25^th. The new offerings include “Small Universe for Chatting and Healing (聊愈小宇宙),” an AI-based therapeutic companion designed to support individuals, as well as multimodal diagnostic and digital management tools for doctors. This initiative establishes JD Health as China’s first AI-driven online mental health service platform.

The chatbot, “Small Universe for Chatting and Healing,” leverages JD Health’s healthcare-specific large language model (LLM). It features a rich, multi-dimensional personality, demonstrating enhanced empathy, language expression, and logical thinking abilities. This product aims to improve user interaction and provide support through more human-like communication.

The Mental Health Service Center currently hosts over 6,000 psychiatrists from renowned hospitals and more than 1,000 professional psychological counselors, offering around-the-clock services. For healthcare professionals, JD Health has introduced a multimodal diagnostic tool to enhance the quality and efficiency of psychological counseling and online diagnosis. Additionally, JD Health’s “Sleep Monitoring Data Processing Software” received the National Class II Medical Device License, enabling comprehensive monitoring of sleep physiological indexes and providing references for medical diagnosis and counseling.

Tian Chenghua, Director of the Institute of Mental Health at Peking University, highlighted the impact of AI on psychological testing at the conference. He noted that AI applications could replace over half of manual tasks, significantly boosting the accessibility and efficiency of mental health services. Moreover, AI assists psychiatrists in developing treatment plans, thereby elevating treatment quality.

JD Health’s innovative “doctor + medicines + psychological counseling” model integrates the convenience of telemedicine with extensive resource capacity, facilitating seamless links or referrals for mental health treatment and psychological counseling. This model enables targeted psychological assessments and personalized treatments for conditions such as depression and bipolar disorder.

During the conference, JD Health also announced the formation of a mental health service quality management committee and released a standardized online mental health diagnosis and treatment pathway to promote industry-standard practices.

JD Health aims to leverage its Internet Hospital’s leading position to integrate psychological services with other health resources, creating a cohesive service network. This includes medical checkups, chronic disease management, nutritional counseling, and medicine delivery. JD Health is committed to enhancing service levels, exploring innovative concepts, and developing a comprehensive, multi-level mental health service platform to promote widespread, high-quality mental health care.

(vivian.yang@jd.com)