Everything You Need to Know About JD Health

Everything You Need to Know About JD Health

Note: This page is meant to serve as a repository of key information on JD Health, and will be updated regularly.  

by Vivian Yang

JD Health is the healthcare subsidiary of JD.com. It was launched in 2017 and began its independent operation in May 2019. Led by Lijun Xin, CEO of JD Health, its current business scope covers medical and health e-commerce, internet-based medical service, intelligent hospital solutions, and consumer healthcare services.

Crunchbase ranked JD Health as the second-highest valued new unicorn globally in 2019. In August 2020, Hurun named the less than three-year-old company as the youngest unicorn on the Global Unicorn Index 2020. During the coronavirus outbreak, JD Health’s telemedicine services were frequently highlighted in international media coverage from Wall Street Journal, the Economist, the Associated Press and others.

JD Health’s products and services cover the entire pharmaceutical industry chain, and the complete medical process, health management scenarios, and life cycle of users, aiming to build the most comprehensive “Internet + healthcare” ecosystem in the industry.

Lijun Xin, CEO of JD Health

Leveraging JD.com’s core strength of supply chain, JD Health has become the largest pharmaceutical retailer in China, accounting for more than 15% of the market with extensive presence in B2C (Business-to-Consumer), B2B (Business-to-Business) and O2O (Online-to-Offline) services.

JD Pharmacy, JD Health’s online B2C pharma e-commerce platform, offers customers the most comprehensive selection of pharmaceutical and healthcare products and equipment available in China and ensures authenticity and quality through innovative cooperations with merchants and brand partners.

JD Health’s B2B platform known as JD Medicine Procurement has grown into a comprehensive online pharmaceuticals trading platform that covers the nationwide pharmaceutical industry with over 170,000 pharmaceutical retailers.

Through nationwide collaboration with more than 200,000 offline pharmacies in over 200 cities, JD offers a 30-minute fast drug delivery service for its online users.

JD Health privdes online-to-offline medicine delivery servcies

With the goal of letting more people access high-quality medical resources, especially for those living in China’s lower-tier cities where medical services are relatively weak and patients of chronic diseases who need constant health management. This year, JD Health stepped up its effort in building online hospitals amid the coronavirus outbreak. So far, the company has opened 16 specialized medical centers online, including a Respiratory Center, a Diabetes Center, a Hepatology Center, an Oral Care Center, a Spine Care Center, a Foot and Ankle Center, a ENT (ear, nose and throat) Center, a General Medicine Center, a Traditional Chinese Medicine Consultation Center and more.

The “family doctor” telemedicine services program launched this August is tailored made to provide timely, consistent and comprehensive primary healthcare support for Chinese families. It targets serving over 50 million Chinese families in the next five years.

JD Health’s in-house doctor team

JD Health offers a variety of consumer healthcare services, such as making appointments for health check-ups, vaccination, nucleic acid tests, medical cosmetology and more.

With the constant introduction of the Chinese government’s policies to promote internet healthcare, JD Health can further bring its technological advantages to bear. It has partnered with an increasing number of hospitals and public health institutions to develop digital and intelligent solutions.

The young company has already made many contributions to society. During the fight against COVID-19, in addition to generous donations and efforts to source medical supplies, JD Health offered free online medical consultation services and psychological care hotlines to people in China and abroad, and created a charity platform for chronic disease patients to maintain their drug supplies. In 2020, JD Health joined China’s largest medicine subsidies project for impoverished households, and partnered with a charity foundation to explore the use of telemedicine and intelligent medical equipment to treat unprivileged patients of pneumoconiosis.



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