Sep 24, 2020|
Update: Everything You Need to Know About JD Health
Note: This page is meant to serve as a repository of key information on JD Health, and will be updated regularly.
by Vivian Yang
JD Health is the healthcare subsidiary of JD.com. JD started to provide healthcare services in 2014, and launched JD Health in 2017, which started independent operation in May 2019 and has been successfully listed in Hong Kong Stock Exchange (HKEX) on December 8 2020 with the ticker 6618.HK. Led by Lijun Xin, CEO of JD Health, its current business scope covers medical and health e-commerce, internet-based medical service, intelligent hospital solutions, and consumer healthcare services.
Crunchbase ranked JD Health as the second-highest valued new unicorn globally in 2019. In August 2020, Hurun named the less than three-year-old company as the youngest unicorn on the Global Unicorn Index 2020. During the coronavirus outbreak, JD Health’s telemedicine services were frequently highlighted in international media coverage from Wall Street Journal, the Economist, the Associated Press and others.
JD Health’s products and services cover the entire pharmaceutical industry chain, and the complete medical process, health management scenarios, and life cycle of users, aiming to build the most comprehensive “Internet + Healthcare” ecosystem in the industry.
Lijun Xin, CEO of JD Health
- Reading recommendations:
- A Portrait of Lijun Xin, CEO of JD Health
- https://jdcorporateblog.com/a-portrait-of-lijun-xin-ceo-of-jd-health/
- In-Depth Report: The Logic Behind JD Health’s Today and Tomorrow
- https://jdcorporateblog.com/in-depth-report-the-logic-behind-jd-healths-today-and-tomorrow/
Leveraging JD.com’s core strength of supply chain, JD Health has become a leading pharmaceutical retailer in China, with extensive presence in B2C (Business-to-Consumer), B2B (Business-to-Business) and O2O (Online-to-Offline) services.
JD Pharmacy, JD Health’s online B2C pharma e-commerce platform, offers customers a comprehensive selection of pharmaceutical and healthcare products and equipment available in China and ensures authenticity and quality through innovative cooperations with merchants and brand partners.
JD Health’s B2B platform known as JD Medicine Procurement has grown into a comprehensive online pharmaceuticals trading platform that covers the nationwide pharmaceutical industry with over 170,000 pharmaceutical retailers.
Through nationwide collaboration with more than 200,000 offline pharmacies in over 200 cities, JD offers a 30-minute fast drug delivery service for its online users.
JD Health provides online-to-offline medicine delivery services
- Reading recommendation:
- In-Depth Report: How JD Health Built the Largest Pharmaceutical Retailer in China
- https://jdcorporateblog.com/3269-2/
With the goal of letting more people access high-quality medical resources, especially for those living in China’s lower-tier cities where medical services are relatively weak and patients of chronic diseases who need constant health management. This year, JD Health stepped up its effort in building online hospitals amid the coronavirus outbreak. So far, the company has opened 16 specialized medical centers online, including a Respiratory Center, a Diabetes Center, a Hepatology Center, an Oral Care Center, a Spine Care Center, a Foot and Ankle Center, a ENT (ear, nose and throat) Center, a General Medicine Center, a Traditional Chinese Medicine Consultation Center and more.
A number of distinguished doctors in China have joined the platform, such as TCM master Xuemin Shi, Diangui Li, Runsan Xu, cardiologist Hu Dayi, otorhinolaryngologist Demin Han and more.
The “family doctor” telemedicine services program launched this August is tailor-made to provide timely, consistent and comprehensive primary healthcare support for Chinese families. It targets serving over 50 million Chinese families in the next five years.
JD Health’s full-time telemedicine doctors at work
- Reading recommendations:
- In-Depth Report: Online Hospitals Decentralize and Rebuild the Balance of Medical Resources
- https://jdcorporateblog.com/in-depth-report-online-hospitals-decentralization-and-rebuilt-the-balance-of-medical-resources/
- In-Depth: “Talk to My Doctors”, Patients Obtain More Confidence and Convenience from JD Health
- https://jdcorporateblog.com/in-depth-talk-to-my-doctors-patients-obtain-more-confidence-and-convenience-from-jd-health/
JD Health offers a variety of consumer healthcare services, such as making appointments for health check-ups, vaccination, nucleic acid tests, medical cosmetology and more.
JD Health and Huaxi second hospital of Sichuan University jointly built an AI-powered customer service robot system to enhance patient consultation interaction experience and triage accuracy and efficiency. At present, the triage accuracy has reached more than 80%. With AI self-learning, a more accurate triage rate will be achieved in the future.
Additionaly, JD Health uses an AI-integrated system called PharmCOO (“Pharma chief operating officer”) to optimize the clinical prescription process and improve patient safety.
An intelligent health screening robot developed by JD Health
Telemedicine has been thrust into spotlight since the outbreak of COVID-19 in China to cope with the unprecedented demands for healthcare resources. The pandemic helped drive Chinese consumer behavior changes and accelerated the digitalization of healthcare industry. JD Health embraced the change and empowered its partners through omnichannel solutions, lower-tier cities penetration, and integrating medical services with products to bring easy access to patients.
As of September 30, 2020, the platform had more than 65,000 doctors, including full-time doctors, who provided an average of over 90,000 medical consultations online on daily basis. In 2020, the number of daily medical consultations on the platform has been ten times that of the same period in 2019.
With the constant introduction of the Chinese government’s policies to promote internet healthcare, JD Health can further bring its technological advantages to bear. It has partnered with an increasing number of hospitals and public health institutions to develop digital and intelligent solutions.
A livestream event with renowned doctors hosted by JD Health
- Reading recommendations:
- Five Pillars Supports the Rapid Growth of JD Health
- https://jdcorporateblog.com/five-pillars-supports-the-rapid-growth-of-jd-health/
The young company has already made many contributions to society. During the fight against COVID-19, in addition to generous donations and efforts to source medical supplies, JD Health offered free online medical consultation services and psychological care hotlines to people in China and abroad, and created a charity platform for chronic disease patients to maintain their drug supplies.
In 2020, JD Health joined China’s largest medicine subsidies project for impoverished households and partnered with a charity foundation to explore the use of telemedicine and intelligent medical equipment to treat unprivileged patients of pneumoconiosis.
To bridge the digital gap for the aging population, JD pharmacies have been providing a number of thoughtful assistance for the elderly people.
- Reading recommendations:
- In-Depth Report: JDH’s Support for Mental Health During the Pandemic
- https://jdcorporateblog.com/in-depth-jdhs-support-for-mental-health-during-the-pandemic/
Updated on January 6, 2021
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
In-Depth: “Talk to My Doctors”, Patients Obtain More Confidence and Convenience from JD Health
