Dec 22, 2023|
Dada Receives ESG Rating Upgrade from MSCI
Dada Nexus Limited (NASDAQ: DADA, “Dada”), China’s leading local on-demand delivery and retail platform, and a wholly consolidated subsidiary of JD.com, recently received an ESG (Environmental, Social, and Governance) rating upgrade from Morgan Stanley Capital International (“MSCI”). Dada’s ESG rating was upgraded from “BBB” to “A”.
MSCI ESG Ratings provide an opinion of companies’ management of financially relevant ESG risks and opportunities. The latest upgrade recognizes Dada’s firm commitment to sustainable development and continuous improvement in ESG practices. In particular, Dada outperformed the industry in multiple categories including carbon emissions, privacy & data security and corporate behavior.
In addition, in September 2023, Dada received an ESG score of 36 in the S&P Global Corporate Sustainability Assessment, ranking it among the top 16% in global peers of FDR Food & Staples Retailing.
Dada has been incorporating ESG philosophies and standards into its business operations as part of its sustainable development strategy. In May 2023, Dada published its 2022 ESG Report, comprehensively disclosing its governance, management approach and practices in key ESG issues. Several highlights include:
On the environmental front, Dada aims to promote end-to-end carbon emission reduction.
- In 2022, Dada Now’s intra-city on-demand delivery service covered over 1.8 billion kilometers, with electric vehicles accounting for almost 100% of its fleet. This has resulted in a significant reduction of approximately 500,000 tons of greenhouse gas (GHG) emissions compared with deliveries made with gasoline vehicles.
- Since 2020, JDDJ has gradually transitioned from ordinary plastic bags to biodegradable plastic bags, which covered around 70% of total orders on JDDJ in 2022.
- Dada also strives to foster a low-carbon culture in workplaces, with scope 1 and 2 GHG emission intensity reducing by over 50% to 0.11 tons per RMB million revenue in 2022.
On the social front, Dada practices “win-win development” together with employees and ecosystem partners.
- Pursuing the equal pay for equal work principle, Dada saw the pay gap between male/female employees and overall workforce at merely ±2% in 2022.
- JDDJ enters in in-depth partnerships with retailers and brands in China, helping partners seize on-demand retail opportunities and enhance operating efficiency. It has now onboarded over 400,000 offline stores and cooperated with around 300 brand partners, serving users across 2,200 cities and counties.
- Dada Now provides employment opportunities for a wide range of flexible workers, with around 1 million annual active riders in 2022, of which over 80% were from lower-tier cities. Dada Now has also launched comprehensive safety protection measures and established effective incentive schemes to protect riders’ interest, while actively providing training and care for riders to enhance their experience.
On the governance front, Dada focuses on improving its corporate governance and practicing responsible business conduct.
- Dada is committed to enhancing board diversity and professional skills, strengthening risk management, and adhering to business ethics.
- Dada attaches great importance to user privacy and data security. In the end-to-end process of user data collection, storage, computing, usage, sharing and destruction, Dada upholds the principle of protecting user rights and interests. It also integrates user privacy protection philosophy into product R&D. For example, since 2019, Dada Group has implemented a virtual number program to protect user privacy.
To view Dada’s ESG report in full, please visit the ESG section on Dada’s IR website at https://ir.imdada.cn/corporate/environmental-social-and-governance.
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
Dec 13, 2024|
JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch
On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.
The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.
Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.
To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.
Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.
“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.
(vivian.yang@jd.com)
JD.com Debuts the National Pavilion of Colombia
